Online or onsite, instructor-led live Soft Skills (also known as people skills, interpersonal skills, social skills and transferable skills) training courses demonstrate through discussion and exercises how to understand the dynamics of human relations in a business environment and how to apply Soft Skills techniques, habits and mindsets to improve relationships as well as business results, while creating a more fulfilling experience in work and life.
Soft Skills training is available as "online live training" or "onsite live training". Onsite live Soft Skills training can be carried out locally on customer premises in Utrecht or in NobleProg corporate training centers in Utrecht.
NobleProg -- Your Local Training Provider
Utrecht
The Office Operators, Stadsplateau 7, Utrecht, Netherlands, 3521 AZ
Training courses in the very heart of Utrecht city centre, with Central Station at your doorstep. NobleProg has the use of 16 professional and modern training rooms in the Utrecht WTC Meeting & Conference center.
All rooms are equipped with LCD screens and every room offers natural day light.
The WTC Utrecht is located directly adjacent to Utrecht Central Station, within walking distance from the historical centre and has ample parking opportunities for cars as well as bicycles. This makes WTC Utrecht a dream location for organisations that are looking for the ideal place to hold their meetings.
This instructor-led, live training in Utrecht (online or onsite) is aimed at beginner-level office managers who wish to learn knowledge and skills in filing techniques and documentation management.
By the end of this training, participants will be able to:
Understand the principles of effective filing systems.
Learn techniques for managing and controlling both physical and electronic documents.
Develop skills in creating, maintaining, and archiving records.
Apply best practices for documentation management to improve organizational efficiency.
This instructor-led, live training in Utrecht (online or onsite) is aimed at beginner-level professionals who wish to explore fundamental ethical theories, develop ethical decision-making skills, and understand the role of protocol in maintaining integrity and professionalism.
By the end of this training, participants will be able to:
Understand fundamental ethical theories and principles.
Develop skills for ethical decision-making.
Recognize the significance of protocol in professional settings.
Learn to navigate ethical dilemmas and conflicts of interest.
Understand the role of ethics and protocol in different industries.
This instructor-led, live training in Utrecht (online or onsite) is aimed at participants at all levels, including employees, team leaders, and HR professionals, who wish to understand workplace harassment, prevent it, and foster an inclusive and respectful workplace culture.
By the end of this training, participants will be able to:
Understand what constitutes workplace harassment and its various forms.
Identify behaviors that contribute to a respectful workplace.
Respond effectively to harassment incidents.
Recognize the legal and organizational policies surrounding harassment prevention.
Promote a positive, inclusive, and respectful workplace culture.
This instructor-led, live training in Utrecht (online or onsite) is aimed at beginner-level team leaders and managers who wish to understand and leverage personality types to build stronger team cohesion, enhance communication, and manage team dynamics effectively.
By the end of this training, participants will be able to:
Strengthen team cohesion through understanding and leveraging different personality types.
Manage diverse personalities effectively.
Enhance team communication and conflict management.
This instructor-led, live training in Utrecht (online or onsite) is aimed at beginner-level to intermediate-level subject-matter experts (SMEs) who wish to transition into instructor roles and improve their ability to train others effectively.
By the end of this training, participants will be able to:
Understand how adult learning occurs and apply appropriate instructional methods.
Organize training sessions effectively using structured planning techniques.
Enhance communication skills for better knowledge transfer.
Engage multi-generational audiences with customized training approaches.
Develop workshops with clear objectives, dynamic content, and interactive teaching methods.
Handle challenging training situations and difficult learners with confidence.
Prepare, practice, and deliver impactful training sessions.
This instructor-led, live training in Utrecht (online or onsite) is aimed at beginner-level to intermediate-level professionals and managers who wish to enhance their critical thinking, decision-making, and problem-solving capabilities in personal and professional contexts.
By the end of this training, participants will be able to:
Identify biases and logical fallacies in reasoning.
Apply critical thinking techniques to real-world scenarios.
Improve decision-making processes through structured analysis.
Enhance problem-solving strategies for complex situations.
This instructor-led, live training in Utrecht (online or onsite) is aimed at team leaders and members who wish to use PRISM Brain Mapping to discover the strengths, needs, and motivators of team members and learn how to manage diversity more effectively.
By the end of this training, participants will be able to:
Obtain a strengthened understanding among team members through better knowledge of their behavior preferences and communication, strengths, needs, and work motivators.
Discovery of team strengths and how to utilize them to increase efficiency in achieving goals.
Find solutions to cooperation challenges, enabling the team to work more effectively.
Increase job satisfaction for team members through analysis of how each can better utilize their strengths, and potential, and minimize stress factors at work.
Have more effective diversity management in the team and better task alignment to people through discovering team members' strengths, preferences, and motivators and discussing individual employee reports.
Have a better understanding of the management style of the leader through discovering their leadership profile and its impact on the team.
This instructor-led, live workshop in Utrecht (online or onsite) is aimed at business professionals who wish to integrate mindfulness into their work environment to boost productivity, leadership, and well-being.
By the end of this training, participants will be able to:
Understand the science and principles behind mindfulness.
Develop self-awareness to enhance decision-making and leadership skills.
Improve concentration, productivity, and emotional intelligence.
Manage workplace stress, uncertainty, and high-pressure situations.
Foster a positive and collaborative work culture.
Apply mindfulness techniques to enhance creativity and problem-solving.
This instructor-led, live training in Utrecht (online or onsite) is aimed at beginner-level HR professionals and team leaders who wish to develop effective reskilling and upskilling strategies to prepare their workforce for the evolving demands of the technology sector.
By the end of this training, participants will be able to:
Learn the tools and strategies to identify skills gaps and design impactful reskilling and upskilling initiatives.
Foster a culture of continuous learning to adapt to the rapid changes in the technology sector.
Implement effective measurement and feedback mechanisms to ensure ongoing program alignment and success.
This instructor-led, live training in Utrecht (online or onsite) is aimed at intermediate-level to advanced-level commercial management professionals who wish to strengthen their interpersonal and decision-making skills for improved business outcomes.
By the end of this training, participants will be able to:
Enhance customer interactions through anticipation, assertive communication, and market knowledge.
Strengthen teamwork, adaptability, and problem-solving skills.
Develop effective decision-making, disciplined execution, and delegation techniques.
Improve negotiation, innovation, and change management skills.
Stress Management & Resilience is a practical program focused on evidence-based techniques and reflective practices that help participants manage personal stressors, improve adaptability, and increase openness to change and feedback.
This instructor-led, live training (online or onsite) is aimed at beginner-level participants who wish to learn hands-on tools for managing stress, practice reflective activities, and strengthen resilience to better perform at work and support colleagues.
Upon finishing this program, participants will be able to:
Apply simple, evidence-based techniques to reduce acute stress and improve day-to-day wellbeing.
Use practical strategies to manage personal issues (health, finances, or other concerns) that affect work performance.
Practice reflective activities and experiential exercises that increase openness to change and feedback.
Create a personalised resilience action plan with concrete next steps and coping techniques.
Format of the Course
Short interactive sessions combining theory and practice.
Experiential activities, guided reflections, and brief role plays.
Action planning and short take-home practices between sessions.
Course Customization Options
Content can be adapted for different team cultures, stress triggers, or organizational contexts.
This instructor-led, live training in Utrecht (online or onsite) is aimed at beginner-level to intermediate-level trainers, team leaders, and HR professionals who wish to improve their training delivery, engage learners effectively, and maximize learning retention.
By the end of this training, participants will be able to:
Understand the role and responsibilities of an effective trainer.
Apply adult learning principles to enhance knowledge retention.
Use different learning styles to engage diverse audiences.
Develop structured training programs with clear objectives.
Enhance verbal and non-verbal communication for better engagement.
Utilize interactive teaching strategies and classroom management techniques.
Provide constructive feedback and evaluate training effectiveness.
A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels.
Audience
Anyone who is looking to enhance their assertiveness skills
Aim
This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers.
Objectives
By the end of the programme the participants will:
Understand and overcome the barriers to being assertive
Recognise behaviour traits within yourself and others and learn effective strategies for managing them
Communicate effectively with a wide range of people to achieve a win-win situation wherever possible
The training will be to review and improve the competencies needed to achieve their business objectives in terms of both individual work and teamwork, particularly through the acquisition of skills by the participants such as:
Building an effective communication style with others
Practical analysis of the barriers of communication and active techniques to prevent their occurrence
Building support assembly relationships
Effective team work
Awareness of mutual influence in relation team-unit and unit-team
The ability to use a variety of techniques to manage conflict
Change their attitudes and behavior modeling constructive (eg assertive posture)
Method of work
The training is designed as an interactive, where participants share is over 80% of the time. Each session follows a similar dynamic: opening a new exercise habits (to build awareness), mini-lecture on the techniques (knowledge), practicing new tactics and techniques (skills). After the close of each session, participants receive support materials for sessions discussed.
Practical material is summed giving a mini lecture explaining the theoretical basis and fundamental psychological mechanisms which participants experience while working on the training room.
For all striving to effectively and efficiently deal with conflict situations. Training for people who want to develop their skills in using the conflict in the work of the team who aim to develop the ability to apply strategies, methods and techniques of conflict management.
Benefits of training course:
Using the methods and techniques to solve conflict situations, effective conflict management, effective communication in conflict situations, skillful preparation of the analysis needs of the parties of the conflict and the formulation of the problem, the use of stress management skills, emotional and assertive techniques in resolving such conflicts.
Skills acquired during the training:
communicate effectively in conflict situations
identify sources of conflict
analysis of the needs of the parties to the conflict and the formulation of the problem
using the methods and techniques to solve conflicts
to the principles of assertiveness and managing emotions in conflict resolution
application of the principles of assertive resist tampering
appropriate behavior in conflict
implement these stress management, emotional
Training method:
lectures, simulations, case studies, role playing, giving feedback to participants
For management: team leaders, managers are beginning their career paths and high-potential employees are selected for development. Training is also a prelude to the development of individual leadership roles and human resource management.
Benefits of completion of the course:
Increase the efficiency of team management, effective decision making related to managerial functions, appropriate selection of leadership style to the team situation, business growth, strengthen conflict resolution skills, gain time management skills.
Training method:
short thematic lectures, individual exercises, simulations, case studies, role plays
This instructor-led, live training in Utrecht (online or onsite) is aimed at individuals of all levels who wish to learn and apply the principles and techniques of self time management.
By the end of this training, participants will be able to:
Identify and overcome the main barriers and challenges to effective self time management.
Set SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) goals and align them with their values and vision.
Prioritize and schedule their tasks and activities using various tools and methods such as the Pareto principle, the ABC analysis, the Eisenhower matrix, and the Parkinson's law.
Monitor and track their time usage and identify and eliminate their time wasters and distractions.
Delegate and assign tasks appropriately and communicate clearly and assertively with others.
Manage their emotions and stress levels in times of uncertainty and pressure.
This instructor-led, live training in (online or onsite) is aimed at team leaders and middle managers who want to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.
By the end of this training, participants will be able to:
Define when to use AI and when not to (stop rules).
Verify AI outputs with practical standards (red flags, second source).
This course offers a comprehensive and practical introduction to the phenomenon of burnout, one of the most pressing challenges in modern workplaces. Participants will explore the difference between stress and burnout, identify personal and professional risk factors, and learn how to recognise early signs of exhaustion — both in themselves and in others.
Through guided reflection, self-assessment tools, and group discussions, the programme encourages participants to develop awareness, resilience, and personal coping strategies. It also highlights the role of organisations and leaders in creating a supportive environment that prevents burnout and promotes psychological wellbeing.
The session combines theory, self-diagnosis, and practical exercises to ensure that every participant leaves with a clear action plan for maintaining balance and energy in their professional life.
A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business. Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies. Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others. This workshop will also help participants communicate effectively, appropriately and clearly in all situations.
OBJECTIVES
Developing competencies in the area of professional customer care
Increasing the efficiency of communication with customers
Attaining the knowledge of how to get to the underlying needs and expectations of customers
Building strong and sustainable relationships with clients
Expanding the positive image of the company in the market
Identifying, reducing, and overcoming objections and barriers
Learning about personalities and communication preferences when dealing with clients
Establsihing the ability to create an open environment for communication
Developing skills to communicate clearly and effectively
Identifying barriers to effective communication
Mastering body language and non-verbal communication
METHODS
Role-playing
Self-assessment tests
Exercises in groups
Individual work
Practice sessions
Lectures
Discussions
LEARING OUTCOMES
At the completion of this course, participants will be able to:
Adopt a focused customer care strategy
Identify key customer issues
Build the professional image of the company
Adapt to specific customer behaviour styles
Increase customer loyalty through exceptional customer service
Develop communication abilities with clients
Use techniques to build relationships
Develop a personal action plan to improve customer service skills
Show gestures of generosity and high quality customer care
Use techniques to deal with difficult situations
Recognise barriers to the delivery of outstanding customer service
A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience.
Change management is a process aimed at effectively implementing change within an organization to achieve desired goals and adapt to changing environments. It requires understanding the reasons why change is necessary and identifying areas that need modification, as well as clearly defining the objectives and benefits that the change will bring. Change management is a dynamic process that demands flexibility, openness to feedback, and readiness to adjust strategies based on people's reactions and changing conditions. It is also crucial to recognize that changes are not always easy, which is why it is important to create a plan that takes into account both organizational goals and individual needs during the change process.
In an increasingly globalised world, we work in more multicultural environments where conflicts between individuals and groups are possible. The fundamental belief behind conflict resolution is that conflicts are unavoidable but that they are manageable.
Assertiveness, self-confidence, negotiation ability, interpersonal and other skills are pivotal in supporting conflict resolution. In our everyday life, we encounter many occasions where we consciously or unconsciously (with family members, friends, clients, business partners) manage conflicts. Mastering conflict resolution helps to resolve conflicts effectively, as well as helping us to communicate better, persuade efficiently, improve business results as well as enhancing organisational and personal behavior and performance.
This course offers a mix of theories and concepts, combined with group exercises and individual activities to enable delegates to share ideas and develop their skills.
Objectives:
To understand the fundamentals and nuances of conflicts in organizations
To explore key concepts, factors, theories, types, and models in conflict resolution
To discover the personality types, leadership styles supporting negotiation skills
To learn the art of assertiveness and self-confidence
To experiment, experience and practice conflict resolutions
This instructor-led, live training in Utrecht (available online or onsite) is designed for teams seeking to assess, manage, and evaluate both individual and collective emotional intelligence.
By the end of this training, participants will be able to:
Measure individual EQ to optimize interactions with colleagues.
Interpret others' emotions and behavioral styles to strengthen team relationships.
Leverage emotional intelligence to foster a positive, productive work environment.
Apply emotional intelligence strategies to effectively navigate change and resolve conflict.
This instructor-led, live training in Utrecht (online or onsite) is aimed at stressed individuals who wish to deal with their stress effectively and achieve a calmer, clearer and more energetic state in daily life.
By the end of this training, participants will be able to:
Understand the two types of stress: distress and eustress.
Articulate your personal indicators and relievers of stress.
Create a plan with specific routines to enhance calm, clarity and energy, while minimzing stress accumulated in the day.
Shift negative emotions and boost positive ones using proven techniques.
Deal with stress-causing. disempowering beliefs around work, life, and relationships.
This instructor-led, live training in Utrecht (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to provide practical tools for navigating conflicts, delivering constructive feedback, and maintaining professional authority under pressure. This training is specifically crafted to help professionals bridge the gap between technical expertise and interpersonal influence, ensuring their ideas are not just heard, but understood and acted upon.
By the end of this training, participants will be able to:
Organizations such as Pfizer, Hewlett Packard, Dell EMC, and VMware have leveraged this programme to develop a more balanced influencing style and build resilient, adaptive responses to workplace challenges. Whether your goal is to create high-performing work teams, consistently win contracts through expert pitching, successfully negotiate optimal terms, or systematically build shareholder value, this programme provides the behavioral precision and strategic alignment needed to drive measurable impact.
Participants will move beyond foundational communication into advanced influence architecture, learning to calibrate their style, navigate resistance, secure commitments, and scale collaborative impact across complex organizational networks.
The Ishikawa Diagram, also known as the fishbone diagram or cause-and-effect diagram, is a tool created by Kaoru Ishikawa. It is used to visually depict the potential causes of a specific event or problem, facilitating the analysis of the factors that might contribute to a particular issue. The diagram resembles the skeleton of a fish, hence the name "fishbone," and is used to identify and organize the causes of an issue systematically. It is particularly useful in product development and quality management processes, where identifying the root causes of problems is crucial. The Ishikawa Diagram helps teams brainstorm and categorize causes, such as methods, machinery, materials, manpower, and environment, to find the root cause of a quality or performance problem
Cultural differences can have a significant impact on teamwork. Different cultures may prefer different communication styles, such as direct, indirect, expressive, or more evasive. This may lead to differences in the interpretation of messages. Gestures, tone of voice, and words used can have different meanings in different cultures. Something that is acceptable in one culture may be offensive in another. Different cultures may have different approaches to hierarchy in the workplace. Some cultures may be more hierarchical, where decisions are made by people higher up in the hierarchy. Cultures differ in their approach to working time and deadlines. Some cultures may value punctuality more, while others may be more flexible. Different cultures may have different approaches to conflict. Some cultures may avoid confrontation, while others may prefer open conflict resolution. In some cultures, decisions are made after consultation and team discussions, while in others decisions are made by a single leader. Different cultures have different perceptions and approaches to diversity. It is important to build awareness and respect for cultural differences in the workplace. In teamwork, it is crucial to understand and respect cultural differences. Building an atmosphere of open communication, respect and flexibility in accepting diversity can help manage cultural differences and create an effective work environment. This also opens the door to benefiting from diversity through diverse perspectives and ideas.
Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)
Format of the course
The course will be a highly-interactive combination of:
Facilitated Discussions
Slide Presentations
Exercises and Case Studies
By the end of the course, delegates will be able to:
Understand the different skills required for Managing and for Leading
Develop their team in the most-effective way
Explain how best to deliver Change in their part of the organisation
Manage staff performance better
Successfully negotiate their preferred solutions
Explain how to deal with the difficult situations they may encounter in the office
This instructor-led, live training in Utrecht (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.
By the end of this training, participants will be able to:
Explore remote leadership, structures, and components to successfully adapt a remote work setup.
Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
Use existing tools and technologies to improve virtual communication and collaboration.
Implement goal setting and project management methods to measure the performance of a remote team.
This two day course is designed for people who want to achieve better outcomes from their negotiations with customers, suppliers and colleagues. It teaches the skills and tactics used by effective negotiators and builds the confidence needed to succeed.
Delegates learn the different negotiating styles and how to maximise their personal power while protecting important relationships. The course is highly participative with a combination of lecture, discussion, coaching and exercises.
Project Members Looking to enhance their team skills.
Any operational leaders looking to enhance their inter-personal skillset.
Overview:
This course is instructor led, delivered by highly experienced human factors specialists who have delivered high quality training to numerous high-risk industries including aviation, nuclear power, oil & gas producers, health care and elite sport. The importance of risk and safety awareness is emphasized throughout the delivery with the use of accident case studies from multiple industries. The course takes the candidate through the basic functions of human cognition and show how this understanding can be crafted into practical tools. This tool set can then be brought into the workplace environment at practical, policy and process level in order to enhance performance, efficiencies and reliability. The course is particularly relevant to companies who are increasingly using new technology. The use of checklists and appropriate application of standard operating procedures is thoroughly explored. There is a particular focus on operational risk and how decision-making performance under situations of pressure. The course culminates with a focus on the human factor characteristics of high performing teams and considers what we can all learn.
By the end of this training, participants will be able to:
Understand the basic principles of human cognition.
Apply their understanding to the development of cognitive tools to enhance performance.
Grasp the key principles required to enhance compliance, reliability and performance.
Format of the Course:
Instructor led.
Scenario based presentations, briefings and accident analysis.
Break out scenario workshops and group presentation.
This course is available for delivery in English only currently
Team Members Looking to enhance their team skills.
Any operational leaders looking to enhance their inter-personal skillset.
Overview:
There are misconceptions that Human Factors (HF) is a discipline which is only applicable to safety critical industries like aviation, medicine and the oil & gas sectors. In fact, there are tangible benefits to investing in HF beyond improving safety.
Improved Operational Efficiency: Giving a team the tools to allow them to manage workload, problem solve and make effective decisions equips them with the ability to handle work-related difficulties without the need for higher level intervention. Regardless of the setting, front line team members are able to handle complex, dynamic situations.
Enhanced Employee Engagement and Brand Reputation: Empowering team members to manage work situations increases employee engagement and improves customer interactions. An organisation that can demonstrate a commitment to improve and invest in its staff will reap the benefits of increased job satisfaction.
Reduced Absenteeism, Increased Retention: Time off work due to stress and fatigue can be partly addressed through HF training. But workplace morale is undoubtedly going to affect individual stress levels. Investment in a combination of stress & fatigue management training and introducing peer support programmes demonstrates a commitment to employee well-being that Deloitte suggests will result in a 500% return in reduced absenteeism and improved retention.
In summary, the same skills that help pilots, surgeons and oil rig drillers can be applied far more frequently to benefit an organisation beyond safety.
By the end of this training, participants will be able to:
Understand the basic principles of human cognition.
Apply their understanding to the development of cognitive tools to enhance performance.
Demonstrate knowledge of the key principles required to enhance compliance, reliability and performance.
Format of the Course:
Instructor led.
Scenario based presentations, briefings and accident analysis.
Break out scenario workshops and group presentation.
This course is available for delivery in English only currently
Accountable Managers, Safety or Risk Post Holders.
Experienced Managers looking to elevate their risk & safety management skills.
Overview:
This course explores the primary influences on decision-making under pressure. Nothing piles on the pressure quite like a crisis and this course aims to provide civil servants with the tools that they need to analyse the situation and make good decisions in times of uncertainty.
The course adopts a holistic approach to manage complex systems. The current global pandemic has accelerated change in many areas of strategy and this course utilises proven tools to enable civil servants to make good decisions whilst under pressure. In addition, we will consider how to effectively mitigate emergent threats be they physical or digital. The course has a number of high-profile case studies from various industries which are analysed and discussed collectively and presented from various perspectives by the delegates.
Assessment techniques will be explored and applied to real world scenarios. Delegates will evaluate crises and decide what course of action is best given the limited information available. The course provides the delegates with the confidence to directly engage with risk-based decisions within a complex operating environment.
The course ties into the Better Business Case methodology. The Better Business Case is the UK government’s best practice approach to enable civil servants to develop spending proposals and make effective business decisions.
By the end of this training, participants will be able to:
Understand the nature of complex systems and how to manage within them.
Identify strategies to mitigate the impact of new technologies on risk strategies.
Enhance the resilience of their risk management system.
Format of the Course:
Facilitated and group discussion.
Scenario based presentations, briefings and case study analysis.
Break out scenario workshops and group presentation.
This course addresses what for some is the most challenging aspect of their professional lives. Whilst some individuals thrive in the attention that is afforded them in the spotlight of mass attention others see the experience as terrifying. The course uses many of the techniques used by professional speakers across industry, the military and elite sport. The candidates will hear real life examples of how people have overcome their inhibitions to become accomplished public speakers. The reasons behind some people’s inhibitions are complex and highly personalised; this course achieves its remarkable success by allowing individuals to express their own style rather than trying to impose a set or standard approach. Some of the world’s most engaging and accomplished speakers break many conventions of public speaking yet achieve their aims by being true to their own style and approach. The course is intense, engaging and fun. It will allow candidates to express themselves and enhance their self confidence in a safe learning environment.
By the end of this training, participants will be able to:
Understand how public speaking can be used as a powerful business advantage.
Apply the techniques from the course into short, simple and powerful vignettes.
Discuss and share individual techniques and tips.
Give constructive feedback to themselves and their colleagues performance.
Format of the Course:
Instructor led.
Varied presentations, briefings and group exercises.
Break out scenario workshops, individual and group presentations.
The aim of the training will be to review and improve the competencies necessary to achieve business goals, both in terms of individual and team work, especially through the participants' acquisition of skills such as: - Building an effective style of communicating with others - Practical diagnosis of communication barriers and techniques for actively preventing their occurrence - The ability to effectively exert influence and persuasion - Changing one's own attitudes and modeling constructive behavior (e.g. assertive attitude).
This instructor-led, live training (online or onsite) is aimed at professionals who wish to understand stress dynamics, learn practical strategies to manage stress, and implement techniques to enhance well-being in the workplace.
By the end of this training, participants will be able to:
Identify personal and workplace stressors.
Distinguish between productive and negative stress.
Apply practical techniques to reduce and manage stress.
This instructor-led, live training in Utrecht (online or onsite) is aimed at team members and team leaders who wish to learn and apply team collaboration principles and best practices within their teams.
By the end of this training, participants will be able to:
Create a shared direction to set collective vision, mission, and goals.
Foster a culture of collaboration to develop positive values and motivate teams.
Engage teams through team building activities, innovation, and conflict management to increase collaboration.
Measure team collaboration performance to analyze teamwork and team productivity.
This instructor-led, live training in Utrecht (online or onsite) is aimed at team leaders and team members who wish to improve the way in which they communicate, collaborate and relate to each other. By following a series of practices, teams can enhance these skills, leading to more productive work and a happier work life.
By the end of this training, participants will be able to:
Identify and address common problems in how they communicate and respond to others at work.
Improve the efficiency with which work is carried out as a team.
Understand the individual as well as the collective needs of a team so as to better manage and direct their efforts.
Understand the meaning and importance of emotional intelligence as an indicator and guide to improve human relations at work.
This practical training is designed to help participants better understand how they manage their time and workload, and to improve their overall productivity in daily work.
The course is built around the idea that time is a limited resource and focuses on shifting from a reactive way of working to a more structured approach based on planning and prioritisation.
Our services are delivered online to clients throughout the world in collaboration with a growing international partner network. Our transformational 10-week, group-based learning programmes are designed to inspire and capacitate mangers, and are hosted by expert
facilitators and coaches, conveniently delivered online in the normal flow of work…
By the end of this training, participants have nurtured the following skills:
EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships that exist between people.
COACHING
Essential skills for leaders to be influential and get the best from their people
LEADERSHIP
Management is about task and process. Leadership is about people and growth.
CULTURE
Sustained engagement builds the habits and norms of a high-performing team.
TEAMS
A group of individuals is not a team. Good leaders build great teams.
This 1-1 live training (online) in Utrecht is aimed at everyone who wish to get more structure and productivity in their job.
By the end of this training, participants will be able to:
Get more in life.
Control their time.
Get their focus back.
Plan their week effectively.
Know how to deal with stress.
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Testimonials (12)
He took ideas and concepts that can seem complicated and made them simple and achievable.
Kevin allowed for "push back" of the ideas and walk us through discussions each time.
Donna Fuentes - Digitunity
Course - Communication and Teamwork
The energy of the trainer and how he conducted the course
Lawrence Rhein - LKQ Polska Sp. z o. o.
Course - Public Speaking 101: The Art of Mastering Self-Expression (With Social Media Relevance)
I was able to see immediately where I was filling incorrect and will definitely improve my filling.
Tsholofelo Ntshana-Phasha - Problast bs (pty) ltd
Course - Filing Techniques and Documentation Management
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
interaction and discussion with each other in different groups, together with some games.
- Netherlands Business Support Office (NBSO) Indonesia
Course - High-Impact Communication Skills
The good relationship that was established from the outset with the trainer and the group.
The trainer adapted to the team's dynamics and understood our needs perfectly. It was both super helpful and fun.
Roger Negrete - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
The active sessions.
Monica Bueno Corral - Fundacion Mon Clinic Barcelona
Course - Effective communication skills
The people aspect: How important it is to try to find out what the audience is expecting and what questions they could ask. And how important my attitude towards presenting and the audience is for the success of the presentation.
I think I understand now much better how to have successfull presentations and the importance of regular training/preparation.
Manuel Wymann
Course - Presenting with Confidence
training and feedback
Jochen Jung - Bachem
Course - DZM – delegating tasks and motivating employees
Practical exercises, tests, open-ended questions.
Adam Krol - Alteris S.A.
Course - Effective Diversity in the Team with Prism Brain Mapping
The interaction and the exercises
Emil Shumarski
Course - Train the Trainer - 2 Days
Useful practical situations, great trainer and organisation
Dmytro - Solvti Sp. z o. o.
Course - Public Speaking 101
Provisional Upcoming Courses (Contact Us For More Information)
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