Course Outline
Understanding Assertiveness
- Defining assertiveness and distinguishing it from other communication styles
- Differentiating between passive, aggressive, passive-aggressive, and assertive behaviours
- Evaluating your personal communication style
- Exploring the advantages of assertive communication in a professional setting
Building Confidence and Self-Awareness
- Identifying personal hurdles that hinder assertiveness
- Challenging limiting beliefs to enhance self-confidence
- Understanding emotional triggers and learning to manage responses
- Cultivating a positive and confident mindset
Communicating with Confidence
- Mastering the principles of effective verbal and non-verbal communication
- Practising active listening and asking impactful questions
- Expressing opinions, needs, and expectations with clarity and respect
- Declining requests professionally without straining relationships
Understanding Others and Influencing Positively
- Recognising varied communication and behavioural styles
- Tailoring your communication approach to different personalities
- Building strong rapport and trust
- Applying influencing techniques to secure positive results
Managing Difficult Conversations
- Preparing for challenging dialogues
- Addressing conflict with calm and constructive approaches
- Responding confidently to criticism, complaints, or difficult behaviour
- Maintaining professionalism while managing emotions under pressure
Practical Assertiveness Skills
- Delivering and receiving constructive feedback
- Negotiating solutions that benefit all parties
- Applying assertiveness techniques in meetings, presentations, and daily workplace interactions
- Engaging in practical exercises and role-plays based on real-world scenarios
Continuing Professional Development
- Reflecting on personal strengths and areas for growth
- Formulating a personal plan to improve assertiveness
- Establishing SMART goals for ongoing development
- Identifying opportunities to implement new skills in the workplace
Requirements
There are no prerequisites for this course.
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 1600 € + VAT*
Contact us for an exact quote and to hear our latest promotions
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
