Course Outline
Introduction & Foundation
- Welcome, Icebreaker, and Agenda Overview
- How Communication Can Make or Break a Company
- What is Emotional Intelligence?
Core Communication Skills
- Interactive Workshop: Identifying Areas for Improvement
- Approaches to Improving Communication
- Staying Objective (Not Taking Things Personally)
- The Art of Articulation: Saying What You Really Mean to Say
- The Role of Emotions and the Importance of Empathy
Public Speaking Part 1: Conquering Fear & Building Structure
- Fear of Public Speaking:Understanding the Root Causes of Anxiety
- Group Discussion & Sharing
- Techniques to Manage Nerves and Build Confidence
- Presentation Skills:Structuring a Compelling Presentation (Opening, Body, Close)
Public Speaking Part 2: Delivery & Engagement
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Presentation Skills (continued):
- Engaging Your Audience (Storytelling, Interaction)
- Mastering Delivery (Body Language, Vocal Variety)
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Handling Q&A Sessions with Poise
Activity: Short, impromptu speaking practice in small groups.
Emotional Intelligence in Practice
- Deep Dive: What is Emotional Intelligence?
- Measuring Emotional Intelligence (Self-Assessment)
- Understanding and Leveraging Emotions to Relate Better
- Identifying Personality Types Within Your Team/Audience
- Tools and Techniques for Cultivating Emotional Intelligence
Summary & Conclusion
- Recap of Key Learnings
- Personal Action Planning
- Final Q&A and Closing Remarks
Requirements
Audience
- Anyone who want to improve their communication skills
Delivery Options
Private Group Training
Our identity is rooted in delivering exactly what our clients need.
- Pre-course call with your trainer
- Customisation of the learning experience to achieve your goals -
- Bespoke outlines
- Practical hands-on exercises containing data / scenarios recognisable to the learners
- Training scheduled on a date of your choice
- Delivered online, onsite/classroom or hybrid by experts sharing real world experience
Private Group Prices RRP from €2280 online delivery, based on a group of 2 delegates, €720 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.
Contact us for an exact quote and to hear our latest promotions
Public Training
Please see our public courses
Testimonials (2)
interaction and discussion with each other in different groups, together with some games.
- Netherlands Business Support Office (NBSO) Indonesia
Course - High-Impact Communication Skills
The level of engagement and passion.