Influence in Action Training Course

Purpose of the course:

This program is designed for managers, team leaders, high-potential employees on their career development path, and those preparing to take on individual leadership roles or engage in human resource management.

Benefits of completing the course:

Participants will enhance team management efficiency, improve decision-making related to managerial functions, and learn to select the appropriate leadership style for specific team contexts. The course also supports business growth, strengthens conflict resolution skills, and helps develop effective time management techniques.

Training method:

The training combines short thematic lectures with individual exercises, simulations, case studies, and role plays.

Gain the confidence to deliver compelling presentations in any setting. This course covers essential principles of audience engagement, vocal control, and overcoming stage anxiety through practical application. Participants learn to craft impactful openings, build persuasive content, master slide design, and conclude with authority. Designed for conference speakers and team leaders, it provides strategies for managing nerves, interpreting room dynamics, and maintaining energy levels, along with frameworks for effective post-presentation follow-up. Develop enduring professional communication skills.

Moving beyond the fundamentals of PowerPoint unlocks the ability to create polished, scalable presentations that truly captivate an audience. This course explores advanced techniques such as customizing slide and handout masters, designing bespoke templates, utilizing SmartArt for effective visual process mapping, and integrating Excel for live-linked data dashboards and charts. Professionals will gain access to high-efficiency workflows through add-ins like Office Timeline and Poll Everywhere, helping them accelerate the creation of complex decks, streamline review processes, and deliver powerful business presentations.

Professionals who aim to create polished presentations can greatly benefit from advanced slide design techniques that turn basic content into compelling visual narratives. This course explores the fundamental principles of slide composition, the creation of charts and infographics, and image editing, while developing practical abilities in the visual distribution of elements, highlighting key information, and personalizing the workspace. Participants will leave with actionable strategies for crafting clean, impactful slides and delivering confident presentations through structured public speaking techniques.

Objective:

Enhancing the ability to create compelling presentations using PowerPoint and other tools

Target Audience:

Sales representatives, consultants, research and teaching staff, managers, teachers, corporate employees, SMEs, and public institutions, where professionals must present to groups in a way that captures their interest

A Customer Care course educates participants on the fundamentals of delivering exceptional service and care. It emphasizes treating customers with respect and kindness, building emotional connections, and ensuring their satisfaction and loyalty. Topics covered include communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The goal is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various touchpoints, thereby enhancing the overall customer experience.

This instructor-led, live training in the Netherlands (online or onsite) is designed for team leaders and members who wish to use PRISM Brain Mapping to uncover the strengths, needs, and motivators of team members and learn how to manage diversity more effectively.

By the end of this training, participants will be able to:

• Foster a stronger mutual understanding among team members through improved knowledge of their behavioral preferences, communication styles, strengths, needs, and work motivators.
• Identify team strengths and learn how to leverage them to increase efficiency in achieving goals.
• Find solutions to cooperation challenges, enabling the team to work more effectively.
• Enhance job satisfaction for team members by analyzing how each can better utilize their strengths and potential while minimizing stress factors at work.
• Manage diversity more effectively within the team and achieve better task-person alignment by discovering team members' strengths, preferences, and motivators and discussing individual employee reports.
• Gain a deeper understanding of the leader’s management style by uncovering their leadership profile and its impact on the team.

"High-Impact Communication Skills" is designed to equip participants with the essential tools for clear, confident, and influential communication. In today's business environment, the ability to convey ideas effectively is paramount. This training addresses two of the most critical aspects of professional communication: mastering interpersonal skills and delivering powerful public presentations.

The program takes a holistic approach, beginning with foundational communication principles and then moving to a dedicated module on overcoming the fear of public speaking. Participants will then learn practical, actionable techniques to structure and deliver compelling presentations. The entire learning experience is underpinned by the principles of Emotional Intelligence, empowering participants to communicate with greater empathy, awareness, and impact.

By the end of this training, participants will be able to:

• Apply practical techniques for clearer, more empathetic, and objective interpersonal communication.
• Implement proven strategies to manage public speaking anxiety and project confidence.
• Structure a compelling presentation with a clear opening, logical flow, and memorable conclusion.
• Deliver presentations in an engaging manner, utilizing effective body language and vocal variety.
• Identify the core principles of Emotional Intelligence and use them to build stronger professional relationships.
• Develop a personal action plan to continue fostering their communication and presentation skills

Audience

This course is designed for Managers and Team Leaders who require a comprehensive understanding of the challenges involved in managing and developing their personnel, including both direct and indirect reports.

Format of the course

The curriculum combines highly interactive elements, including:

• Facilitated Discussions
• Slide Presentations
• Practical Exercises and Case Studies

By the end of the course, delegates will be able to:

• Differentiate between the skills required for management versus leadership.
• Develop their teams using the most effective methodologies.
• Outline the best approaches for implementing change within their specific organizational units.
• Improve the management of staff performance.
• Successfully negotiate preferred outcomes.
• Explain strategies for handling difficult situations that may arise in the workplace.

This instructor-led, live training in the Netherlands (online or onsite) is aimed at medical professionals, physician leaders, and clinical trainers who wish to strengthen their presentation skills, assertive communication, peer influence, and scientific storytelling abilities in high-stakes medical settings.

This course explores how to create impactful financial presentations using PowerPoint, transforming complex data into clear executive-level narratives. Participants will learn design techniques for slide organization, utilizing treemaps and sunburst diagrams, formatting budget charts, and structuring streamlined reporting tables that emphasize critical financial indicators. The training also covers integrating Excel for dynamic data updates, highlighting key figures, and delivering confident financial stories that secure stakeholder approval.

This live, instructor-led training in the Netherlands (available online or onsite) is designed for beginner-level team leaders and managers who wish to understand and leverage personality profiles to build stronger team cohesion, enhance communication, and manage team dynamics effectively.

By the end of this training, participants will be able to:

• Strengthen team cohesion through understanding and leveraging different personality types.
• Manage diverse personalities effectively.
• Enhance team communication and conflict management.
• Foster psychological safety and team identity.

This instructor-led, live training in the Netherlands (online or onsite) is designed for team leaders and members who wish to enhance their communication, collaboration, and interpersonal skills. By engaging in a series of practical exercises, teams can develop these competencies, leading to more productive work and a more positive work environment.

Upon completion of this training, participants will be able to:

• Identify and address common challenges in workplace communication and interaction.
• Improve the efficiency of team workflows.
• Understand both individual and collective team needs to effectively manage and direct efforts.
• Grasp the meaning and importance of emotional intelligence as a guide for improving professional relationships.

Our services are delivered online to clients worldwide in collaboration with a growing international partner network. Our transformative 10-week, group-based learning programmes are designed to inspire and empower managers. They are hosted by expert facilitators and coaches, conveniently delivered online without disrupting the normal flow of work.

By the end of this training, participants will have developed the following skills:

EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships between individuals.

COACHING
Essential skills for leaders to be influential and draw out the best in their people.

LEADERSHIP
Management focuses on tasks and processes. Leadership focuses on people and growth.

CULTURE
Sustained engagement builds the habits and norms of a high-performing team.

TEAMS
A group of individuals is not a team. Effective leaders build great teams.

This instructor-led, live training in the Netherlands (online or onsite) is aimed at participants at all levels, including employees, team leaders, and HR professionals, who wish to understand workplace harassment, prevent it, and foster an inclusive and respectful workplace culture.

By the end of this training, participants will be able to:

• Understand what constitutes workplace harassment and its various forms.
• Identify behaviors that contribute to a respectful workplace.
• Respond effectively to harassment incidents.
• Recognize the legal and organizational policies surrounding harassment prevention.
• Promote a positive, inclusive, and respectful workplace culture.