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Course Outline

Introduction to management

Developing leadership skills for modern management

Leading a team of workers

  • Management styles
  • Selecting an effective management style aligned with team development phases
  • Cultivating the image of a perfect manager and analyzing one's own leadership style
  • Assessing personal strengths and weaknesses in the role of team leader, identifying development potentials
  • Characteristics of effective teams
  • Coordinating activities to achieve set goals

Communication in organizations

  • Foundations of verbal and nonverbal communication
  • Individual communication styles
  • Communication barriers
  • Questioning techniques
  • The art of active listening
  • Constructive criticism
  • Giving feedback
  • Navigating difficult situations during conversations
  • Communication networks
  • Information flow models and their optimization

Selected techniques for resolving conflicts within an employee team

  • The nature and types of conflict
  • Main sources of conflict
  • Behavioral styles in managing conflict and appropriate conduct during disputes
  • Leveraging assertive and developmental approaches to handle conflicts within the team
  • Strategies used in conflict situations
  • Conflict management
  • Main methods of conflict resolution
  • Managing emotions during conflict
  • Barriers to communication and conflict resolution (verbal and non-verbal)

Motivating team members through management

  • Understanding motivation
  • What motivates people within an organization
  • Types of motivation
  • Principles of economic incentives
  • The principle of motivating with intangible resources
  • Psychological principles for motivation
  • Feedback and evaluation
  • The importance of language in motivation

Mastering effective time management and utilization

  • The time management matrix
  • Controlling one’s own time and addressing time thieves
  • Time planning techniques
  • Delegation of authority and tasks

Coaching

  • Understanding what coaching is and how to apply it
  • Individual participant sessions
  • In-depth feedback

Summary of training

Requirements

This course is general in nature; no specialist knowledge is required for participation.

 14 Hours

Custom Corporate Training

Training solutions designed exclusively for businesses.

  • Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
  • Flexible Schedule: Dates and times adapted to your team's agenda.
  • Format: Online (live), In-company (at your offices), or Hybrid.
Investment

Price per private group, online live training, starting from 3200 € + VAT*

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