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 Duration 7 hours

Course Outline

Leadership vs. Management

  • Exploring the overlaps and distinctions between Leadership and Management, and identifying the qualities that define exceptional leaders
  • Defining the attributes of a highly effective Manager
  • Examining various Management Styles
  • Analyzing the current Organisational Climate
  • Aligning Management Styles with the existing Organisational Climate

Building High-Performance Teams

  • Defining the concept of a Team
  • Understanding the distinct stages of Team Development
  • Strategies for managers to influence and accelerate Team Development stages

Performance Management

  • Establishing clear Objectives
  • Overseeing Individual Performance metrics
  • Using Coaching techniques to enhance Performance
  • Effective Delegation practices
  • Utilizing Feedback as a core Performance Management tool

Effective Change Delivery

  • Understanding the factors that determine the success or failure of Change initiatives
  • Applying the 9 key principles of change
  • Managing the emotional responses triggered by change
  • Addressing Resistance to change and recognizing the potential benefits of such resistance

Strategic Negotiation

  • Communication techniques specific to Negotiation contexts
  • The critical role of Effective Presentations in negotiations
  • Exploring a variety of Negotiating Strategies
  • Evaluating and comparing different strategic approaches
  • Building Rapport with counterparties
  • Mastering the 3-phase Negotiating Process

Conflict Resolution

  • Identifying the root causes of conflict
  • Navigating the Phases of Conflict Handling:
    • Analyzing the nature of the Conflict
    • Understanding your own and the other party's positions within the conflict
    • Implementing resolution strategies
  • Applying Kilmann’s Five Conflict-Handling Modes in practical scenarios
  • Strategies for Bridging the Gap between differing parties

Custom Corporate Training

Training solutions designed exclusively for businesses.

  • Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
  • Flexible Schedule: Dates and times adapted to your team's agenda.
  • Format: Online (live), In-company (at your offices), or Hybrid.
Investment

Price per private group, online live training, starting from 1600 € + VAT*

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