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 Duration 14 hours

Course Outline

Introduction to Communication

  • The communication process and its distinct stages
  • The significance of verbal and nonverbal communication
  • Techniques and tools for enhancing communication effectiveness

Principles of Effective Communication: A Key Element for Organizational Interactions

  • Self-analysis of personal communication styles
  • Common communication errors
  • Identifying communication barriers
  • Stages in the development of interpersonal contact
  • Differences between direct and telephone communication

Communication Within Organizations

  • Networking communication structures in the workplace
  • Information flow models and their optimization
  • Internal communication tools and associated tasks

Effective Conversations

  • Developing self-image as both sender and receiver of messages
  • Factors influencing the quality of professional interactions among staff
  • Active listening as a cornerstone of effective communication
  • Distractions affecting listening and comprehension
  • The art of asking strategic questions
  • Psychological mechanisms and techniques for influence

Building Teams: Steps and Impact on Cooperation

  • Stages of team development: operational principles and potential pitfalls at each stage
  • Strategies for managing all stages of development
  • Identifying and understanding team roles

Conflict and Group Competition: Major Challenges to Cooperation

  • Sources and types of conflicts
  • Strategies for resolving conflict
  • Competition within the team: advantages and disadvantages

Exploring the sources and types of conflicts

Harmony with oneself and others: The concept of assertive behavior

  • Defining the concept of assertiveness
  • Understanding personal rights
  • Deciding when to adopt an assertive stance
  • Distinguishing behavior types: aggressive, submissive, and assertive
  • Constructing 'I' messages to express opinions, judgments, and emotions assertively
  • Overcoming the fear of saying 'no' and identifying personal inhibitors
  • Assertive self-care and self-advocacy

Respecting Yourself and Others: Outcomes of Agreement and Refusal

  • The capacity to decline or refuse requests
  • The ability to argue and defend positions
  • Recognizing and managing manipulation
  • Accepting both negative and positive forms of criticism
  • Providing constructive feedback

Custom Corporate Training

Training solutions designed exclusively for businesses.

  • Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
  • Flexible Schedule: Dates and times adapted to your team's agenda.
  • Format: Online (live), In-company (at your offices), or Hybrid.
Investment

Price per private group, online live training, starting from 3200 € + VAT*

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