Course Outline
Introduction to Communication
- The communication process and its distinct stages
- The significance of verbal and nonverbal communication
- Techniques and tools for enhancing communication effectiveness
Principles of Effective Communication: A Key Element for Organizational Interactions
- Self-analysis of personal communication styles
- Common communication errors
- Identifying communication barriers
- Stages in the development of interpersonal contact
- Differences between direct and telephone communication
Communication Within Organizations
- Networking communication structures in the workplace
- Information flow models and their optimization
- Internal communication tools and associated tasks
Effective Conversations
- Developing self-image as both sender and receiver of messages
- Factors influencing the quality of professional interactions among staff
- Active listening as a cornerstone of effective communication
- Distractions affecting listening and comprehension
- The art of asking strategic questions
- Psychological mechanisms and techniques for influence
Building Teams: Steps and Impact on Cooperation
- Stages of team development: operational principles and potential pitfalls at each stage
- Strategies for managing all stages of development
- Identifying and understanding team roles
Conflict and Group Competition: Major Challenges to Cooperation
- Sources and types of conflicts
- Strategies for resolving conflict
- Competition within the team: advantages and disadvantages
Exploring the sources and types of conflicts
Harmony with oneself and others: The concept of assertive behavior
- Defining the concept of assertiveness
- Understanding personal rights
- Deciding when to adopt an assertive stance
- Distinguishing behavior types: aggressive, submissive, and assertive
- Constructing 'I' messages to express opinions, judgments, and emotions assertively
- Overcoming the fear of saying 'no' and identifying personal inhibitors
- Assertive self-care and self-advocacy
Respecting Yourself and Others: Outcomes of Agreement and Refusal
- The capacity to decline or refuse requests
- The ability to argue and defend positions
- Recognizing and managing manipulation
- Accepting both negative and positive forms of criticism
- Providing constructive feedback
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 3200 € + VAT*
Contact us for an exact quote and to hear our latest promotions
Testimonials (7)
The interaction and the food are indeed engaging.
Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many exersice
Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Role playing session
Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The scenario exercises
Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The topic about communication
Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many interactive exchange
Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The practical by implementing tbe theory into reality