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 Duration 21 hours

Course Outline

Foundation Tools

  • Define clear communication objectives
  • Establish a mutual understanding of roles
  • Clarify the most effective requirements and processes for achieving communication goals
  • Identify and leverage common ground to ensure successful interactions
  • Team Exercise

The Communication Process

  • Stages of Communication
  • Preparing the message
  • Adapting the message to the audience
  • Delivering the message
  • Identifying barriers to communication
  • Communication Exercise: Case Studies

Communication Skills

  • Choice and Control
  • Emotional Intelligence
  • Four Key Components
  • Developing Trust
  • Gaining Rapport
  • Outcome Thinking
  • Active Listening for Understanding
  • Expressing Yourself Without Provocation
  • Questioning for Specifics
  • Summarizing

Influencing

  • Expanding the Skill Set
  • Influencing Framework
  • Guidelines
  • Personal Needs and Motivations
  • Influencing Strategy
  • Influencing Exercise: Planning and Practice

Challenging Situations: Understanding and Managing Conflict

  • Communicating in a Non-Defensive Manner
  • Communication Exercise: Real-World Scenarios
  • Facilitating Team Communications
  • Addressing Challenging Behaviors
  • Team Exercise: Difficult Situations

Summary and Action Plans

  • Key lessons learned and strategies for ongoing development

Custom Corporate Training

Training solutions designed exclusively for businesses.

  • Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
  • Flexible Schedule: Dates and times adapted to your team's agenda.
  • Format: Online (live), In-company (at your offices), or Hybrid.
Investment

Price per private group, online live training, starting from 4800 € + VAT*

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