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 Duration 8 hours

Course Outline

Core Principles of Effective Communication

The value of clear and concise expression

  • The 7 Cs of effective communication: Clarity, Conciseness, Coherence, Correctness, Courtesy, Consideration, and Completeness
  • Recognizing communication barriers and strategies to overcome them
  • Distinguishing between formal and informal communication styles

Exceling in Verbal Communication

  • Articulation & Pronunciation: Achieving clear and confident speech
  • Pacing & Tone: Projecting professionalism and engagement
  • Active Listening: A cornerstone of meaningful dialogue
  • Navigating Difficult Conversations & Delivering Constructive Feedback

Essentials of Business Writing

Writing with clarity, accuracy, and brevity

  • Grammar and punctuation: Identifying and correcting common errors
  • Professional structuring of emails, reports, and business letters
  • Selecting the appropriate tone for various business scenarios

Best Practices for Digital Email Communication

Professional email etiquette: Best practices and pitfalls

  • Organizing emails for maximum impact and efficiency
  • Managing sensitive or challenging email exchanges
  • Leveraging AI and tools for grammar and tone validation

Conclusion & Action Planning

  • Key learnings and personal reflections
  • Committing to ongoing professional improvement

Training Approaches

  • Interactive Discussions & Exercises – Engaging participants through realistic scenarios
  • Role-Playing & Simulations – Practicing effective verbal delivery
  • Group Work & Peer Feedback – Learning from colleagues' writing and speaking styles
  • Practical Writing & Editing Exercises – Hands-on experience in refining business communication

Requirements

Intended Audience: Professionals aiming to refine their English verbal and written communication capabilities.

Custom Corporate Training

Training solutions designed exclusively for businesses.

  • Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
  • Flexible Schedule: Dates and times adapted to your team's agenda.
  • Format: Online (live), In-company (at your offices), or Hybrid.
Investment

Price per private group, online live training, starting from 3200 € + VAT*

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