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Duration 14 hours
Course Outline
Self-Awareness and Understanding Others
- Exploring the drivers behind our behaviors
- Distinguishing between role-appropriate behaviors and those that are not
- Understanding how others perceive and interact with us through feedback
Communication Skills
- Strategies for effective interaction with others
- Assessing the pros and cons of different communication media
- Defining and achieving effective communication
- Applying individual thinking and learning styles to daily work tasks
Emotional Intelligence
- The impact of emotions on professional outcomes
- The significance of Emotional Intelligence (EQ) compared to standard IQ
- Goleman’s five components of Emotional Intelligence:
- Self-Awareness
- Self-Regulation
- Motivation
- Empathy
- Social Skills
Transactional Analysis
- Analyzing reactions to colleagues and customers
- Techniques for building rapport
- The value of genuine rapport in interpersonal relationships
Stakeholder Management
- Strategies for satisfying stakeholder needs
- Conducting stakeholder analysis across internal and external groups
Navigating Change
- Key principles of change management
- Emotional responses to organizational change
- Managing resistance and leveraging its potential benefits
Requirements
Target Audience
This course is designed for staff members who need to develop a comprehensive understanding of communication and influence dynamics with:
- Their colleagues
- Their supervisors
- Their internal and external customers and stakeholders
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 3200 € + VAT*
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Testimonials (3)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Axway
Course - Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.