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 Duration 14 hours

Course Outline

Self-Awareness and Understanding Others

  • Exploring the drivers behind our behaviors
  • Distinguishing between role-appropriate behaviors and those that are not
  • Understanding how others perceive and interact with us through feedback

Communication Skills

  • Strategies for effective interaction with others
  • Assessing the pros and cons of different communication media
  • Defining and achieving effective communication
  • Applying individual thinking and learning styles to daily work tasks

Emotional Intelligence

  • The impact of emotions on professional outcomes
  • The significance of Emotional Intelligence (EQ) compared to standard IQ
  • Goleman’s five components of Emotional Intelligence:
    • Self-Awareness
    • Self-Regulation
    • Motivation
    • Empathy
    • Social Skills

Transactional Analysis

  • Analyzing reactions to colleagues and customers
  • Techniques for building rapport
  • The value of genuine rapport in interpersonal relationships

Stakeholder Management

  • Strategies for satisfying stakeholder needs
  • Conducting stakeholder analysis across internal and external groups

Navigating Change

  • Key principles of change management
  • Emotional responses to organizational change
  • Managing resistance and leveraging its potential benefits

Requirements

Target Audience

This course is designed for staff members who need to develop a comprehensive understanding of communication and influence dynamics with:

  • Their colleagues
  • Their supervisors
  • Their internal and external customers and stakeholders

Custom Corporate Training

Training solutions designed exclusively for businesses.

  • Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
  • Flexible Schedule: Dates and times adapted to your team's agenda.
  • Format: Online (live), In-company (at your offices), or Hybrid.
Investment

Price per private group, online live training, starting from 3200 € + VAT*

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