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Duration 21 hours (3 days)
Course Outline
Module 1: Self and Other Awareness
- What drives our behavioral patterns?
- How can we distinguish between behaviors that are appropriate and required by our professional roles versus those that are not?
- Feedback: How do others perceive and interact with us?
Module 2: Communication
- How do we convey information to others?
- What are the pros and cons of different communication mediums?
- Defining effective communication and strategies for achieving it
- Individual thinking and learning styles and their application in daily work contexts
Module 3: Emotional Intelligence
- Emotions and their impact
- The significance of understanding Emotional Quotient (EQ) alongside traditional IQ
- Goleman’s five components of Emotional Intelligence:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Module 4: Delegation
- Defining delegation
- The stages involved in the delegation process
Module 5: Transactional Analysis
- Why do we respond in specific ways to colleagues and customers?
- Techniques for building rapport with colleagues and customers
- The benefits of authentic rapport in interpersonal relationships
Module 6: Stakeholder Management
- Metting stakeholder expectations
- Stakeholder analysis: internal and external parties
Module 7: Managing Change
- Nine key principles of change
- Emotional responses to organizational change
- Resistance to change – and the potential benefits of resistance
Module 8: Conflict Management
- Root causes of conflict
- Stages of conflict handling
- Analyzing the conflict
- Understanding personal and opposing positions
- Resolving the dispute
- Kilmann’s Five Modes of Conflict Handling – and their practical application
- Closing the gap between parties
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 4800 € + VAT*
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Testimonials (2)
Training was tailored to my needs
Patricia - Embraer
Course - Influencing and Avoiding Conflict
As it was a 1:1, the personalization of the content.
