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Course Outline
Introduction to Competency-Based Interviewing
- The limitations of traditional interviews in critical environments
- Distinguishing between competency frameworks and standard job descriptions
- The STAR method as the cornerstone of structured assessment
- Aligning interview design with organisational culture and operational requirements
Identifying Key Competencies for Critical Roles
- Differentiating between essential and desirable competencies
- Mapping competencies to actual role demands in retail and operations
- Practical exercise: creating a competency profile for a frontline role
- Adapting competency models as business needs change
Designing Screening Questions and Initial Filters
- Principles of effective pre-screening and application review
- Crafting knockout questions to assess availability, logistics, and basic suitability
- Preventing over-screening that needlessly restricts the candidate pool
- Practical exercise: developing a screening scorecard for a specific position
Behavioural and Situational Interview Questions
- Formulating behavioural questions that uncover past performance and problem-solving capabilities
- Using situational questions to evaluate judgement under pressure
- Question banks for common operational competencies: resilience, teamwork, and customer focus
- Role-play exercise: conducting a full competency-based interview
Balancing Rigour and Inclusivity
- How excessively strict requirements limit candidate diversity and volume
- Distinguishing between essential competencies and trainable skills
- Utilising alternative assessment pathways for non-traditional candidates
- Refining evaluation criteria to reflect genuine predictors of success
Structured Scoring and Bias Reduction
- Developing scoring rubrics to standardise evaluation across interviewers
- Common cognitive biases in interviews and strategies to mitigate them
- Calibration sessions: ensuring consistent scoring in team-based hiring
- Exercise: scoring actual candidate responses using a competency rubric
Interview Logistics in Critical Environments
- Managing high-volume or rapid-turnaround recruitment cycles
- Group interviews and assessment centres for operational positions
- Best practices for remote screening and telephone interviews
- Time management: conducting thorough interviews within operational constraints
Practical Workshop: End-to-End Interview Simulation
- Designing the complete interview process for a real company role
- Conducting mock interviews with peer feedback
- Reviewing screening outcomes and refining filters
- Action planning: implementing competency-based interviewing within the organisation
Requirements
- A solid grasp of fundamental human resources or recruitment concepts
- Knowledge of organisational roles and job descriptions
Audience
- HR professionals and recruitment specialists
- Store managers and team leaders involved in the hiring process
- Operations supervisors conducting frontline interviews
- Professionals seeking practical interviewing skills for demanding operational contexts
14 Hours
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 3200 € + VAT*
Contact us for an exact quote and to hear our latest promotions
Testimonials (3)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
I enjoyed how practical it was, Irma was approachable and able to answer/research our questions, able to give us useful information and tips, helped me on my journey with AI.
Breandan - Health Quality and Safety Commission
Course - AI-Powered HR: Transforming the Future of People Management
All interaction between Elodie and us . Good ratio theory/practice.
