Course Outline

Prerequisites

No technical background required. Helpful (not required): basic familiarity with AI tools such as ChatGPT or Microsoft Copilot.

Audience

  • Team Leaders and Middle Managers
  • Project / Product Managers
  • Heads of Functions (Operations, Customer Service, Sales)
  • HR Business Partners (optional)

Introduction (Human Factors in AI Adoption)

  • Why AI adoption fails in real teams: human factors, not tools
  • Trust calibration: under-reliance vs over-reliance (automation bias)
  • Accountability: “AI can assist, humans remain responsible”

1. Calibrated Reliance (Safe Use in Daily Work)

  • Use-case boundaries: what is appropriate for AI, what is not
  • Stop rules: when to pause, verify, or escalate
  • Common failure patterns and early warning signs

2. Verification Standards (Quality Without Slowdowns)

  • Practical verification levels (light, standard, strict)
  • Red flags: hallucinations, outdated facts, missing sources, sensitive content
  • “Second source” and traceability basics (what to log)

3. Accountability and Decision Hygiene

  • Ownership: who validates, who decides, who signs off
  • Escalation triggers and decision thresholds
  • Decision log: minimum evidence and documentation

4. Team Agreements Workshop (Core Deliverable)

  • Working agreement structure: trigger, action, evidence, owner, consequence
  • Examples for common workflows (emails, analysis, customer comms, internal docs)
  • Aligning agreements with company policy and confidentiality rules

5. Trust and Psychological Safety

  • Typical fears: replacement, loss of competence, loss of status
  • Manager scripts: how to talk about AI without hype or panic
  • Conflict patterns: “pro-AI” vs “anti-AI” and how to de-polarize

6. Light Incident Response (AI Mistakes and Near-Misses)

  • Classify incidents: low/medium/high impact
  • Contain and communicate (internally and with customers when needed)
  • Learning loop: update agreements, templates, and rituals

7. 30-Day Adoption Plan

  • Team rituals: weekly check-in, prompt review, incident review, decision review
  • Metrics that matter: adoption quality, rework, escalations, trust indicators
  • Next steps and follow-up plan

Requirements

  • Basic familiarity with everyday workplace workflows (email, docs, meetings).
  • Helpful (not required): prior exposure to AI tools such as ChatGPT or Microsoft Copilot

Audience

  • Team Leaders and Middle Managers
  • Project / Product Managers
  • Heads of Functions (Operations, Customer Service, Sales) 
  • HR Business Partners
 7 Hours

Delivery Options

Private Group Training

Our identity is rooted in delivering exactly what our clients need.

  • Pre-course call with your trainer
  • Customisation of the learning experience to achieve your goals -
    • Bespoke outlines
    • Practical hands-on exercises containing data / scenarios recognisable to the learners
  • Training scheduled on a date of your choice
  • Delivered online, onsite/classroom or hybrid by experts sharing real world experience

Private Group Prices RRP from €2280 online delivery, based on a group of 2 delegates, €720 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.

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