AI Readiness for Team Leaders: Human Factors and Team Agreements Training Cursus

AI succeeds or fails in teams because of human factors: trust calibration, accountability, decision habits, and psychological safety. This instructor-led, live training (online or onsite) is aimed at team leaders and middle managers who want to adopt AI safely and effectively, without creating hidden risks, friction, or loss of trust.

Delivery language: English, German, or Italian (trainer-led, online or onsite).

By the end of this training, participants will be able to:

Define when to use AI and when not to (use-case boundaries and stop rules).
Set practical verification standards for AI outputs (evidence level, second source, red flags).
Establish clear accountability and decision hygiene (owner, escalation triggers, decision log).
Create a team AI Working Agreement (team agreements that are simple, enforceable, and auditable).
Manage trust and psychological safety during adoption (scripts for difficult conversations and resistance).
Run a light incident response for AI-related mistakes and near-misses (contain, learn, update rules).
Build a 30-day rollout plan with team rituals and ownership.

Format of the Course

Interactive lecture and facilitated discussion.
Practical exercises using realistic workplace scenarios.
Workshop: build your own Team Agreements and adoption plan.

Course Customization Options

To request a customized training for this course, please contact us to arrange.

Format of the Course (time split)
50% lectures, 45% labs, 5% checks.

Bedankt voor uw aanvraag! Een van onze medewerkers neemt binnenkort contact met u op

Bedankt voor uw boeking! Een van onze medewerkers neemt binnenkort contact met u op.

Cursusaanbod

Prerequisites

No technical background required. Helpful (not required): basic familiarity with AI tools such as ChatGPT or Microsoft Copilot.

Audience

Team Leaders and Middle Managers
Project / Product Managers
Heads of Functions (Operations, Customer Service, Sales)
HR Business Partners (optional)

Introduction (Human Factors in AI Adoption)

Why AI adoption fails in real teams: human factors, not tools
Trust calibration: under-reliance vs over-reliance (automation bias)
Accountability: “AI can assist, humans remain responsible”

1. Calibrated Reliance (Safe Use in Daily Work)

Use-case boundaries: what is appropriate for AI, what is not
Stop rules: when to pause, verify, or escalate
Common failure patterns and early warning signs

2. Verification Standards (Quality Without Slowdowns)

Practical verification levels (light, standard, strict)
Red flags: hallucinations, outdated facts, missing sources, sensitive content
“Second source” and traceability basics (what to log)

3. Accountability and Decision Hygiene

Ownership: who validates, who decides, who signs off
Escalation triggers and decision thresholds
Decision log: minimum evidence and documentation

4. Team Agreements Workshop (Core Deliverable)

Working agreement structure: trigger, action, evidence, owner, consequence
Examples for common workflows (emails, analysis, customer comms, internal docs)
Aligning agreements with company policy and confidentiality rules

5. Trust and Psychological Safety

Typical fears: replacement, loss of competence, loss of status
Manager scripts: how to talk about AI without hype or panic
Conflict patterns: “pro-AI” vs “anti-AI” and how to de-polarize

6. Light Incident Response (AI Mistakes and Near-Misses)

Classify incidents: low/medium/high impact
Contain and communicate (internally and with customers when needed)
Learning loop: update agreements, templates, and rituals

7. 30-Day Adoption Plan

Team rituals: weekly check-in, prompt review, incident review, decision review
Metrics that matter: adoption quality, rework, escalations, trust indicators
Next steps and follow-up plan

Vereisten

Basic familiarity with everyday workplace workflows (email, docs, meetings).
Helpful (not required): prior exposure to AI tools such as ChatGPT or Microsoft Copilot

Audience

Team Leaders and Middle Managers
Project / Product Managers
Heads of Functions (Operations, Customer Service, Sales)
HR Business Partners

7 Uren

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Praktische, praktische oefeningen met gegevens / scenario's die herkenbaar zijn voor de cursisten

Training gepland op een datum naar keuze
Gegeven online, op locatie/klaslokaal of hybride door experts die ervaring uit de echte wereld delen

Private Group Prices RRP from €2280 online delivery, based on a group of 2 delegates, €720 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.

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De SMART-doel sessie was het meest plezierige deel van de training dat mij hielp mijn tijd goed te beheren. Het hielp mij mijn doelen duidelijker te stellen en ik kon echt zien dat het stellen van SMART-doelen bijna alles raakt, zoals Financiën, Sociaal Leven, Carrière en Persoonlijke Ontwikkeling.

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De relevantie van de training en de weerspiegeling van gedragingen die ik al bij anderen en mezelf heb waargenomen.

AI Readiness for Team Leaders: Human Factors and Team Agreements Training Cursus

Cursusaanbod