Client: Responsible AI Rollout – Specialist Trainers Supporting In-House L&D

This case study demonstrates NobleProg's capability in providing interim specialist trainers to support a large-scale digital transformation, enabling a client to strengthen their in-house L&D team for a critical platform migration.

The Challenge

A leading multinational software company was undergoing a significant digital transformation by integrating generative AI tools across its global workforce. This new AI platform was intended to boost productivity, automate repetitive tasks, and enhance brainstorming and analysis.

While the company had a capable in-house L&D team, they faced two major hurdles:

1. Capacity: The in-house team did not have the bandwidth to design and deliver a comprehensive training program to thousands of employees on a tight deadline.
2. Specialist Knowledge: The subject matter—Responsible AI—was highly specialised. The training needed to go beyond simple "how-to" guides and deeply address complex risks like data confidentiality, AI bias, and compliance with frameworks like the EU AI Act and ISO 42001.

The company needed to scale its training capabilities immediately, ensuring the entire organisation understood its ethical and legal responsibilities before the new platform was fully deployed.

The Solution: Interim Staffing with Specialist AI Trainers

NobleProg was engaged to provide interim staffing, deploying a team of specialist trainers who integrated directly with the client's L&D department. This partnered approach allowed the client to maintain full control over the transformation while leveraging NobleProg's deep expertise.

Our consultants supported the L&D team in structuring and delivering a multi-module program based on the client's key objectives. The training was designed to be practical, relevant, and risk-focused.

Key areas of the delivered training included:

• Practical Use Cases: Teaching employees effective prompt engineering and how to use AI for practical tasks like writing, summarising, and analysis.
• Risk Mitigation: A strong focus on what not to do, especially protecting sensitive client and business data and identifying potential AI "hallucinations" or biased outputs.
• Accountability: Reinforcing the "human-in-the-loop" principle, making it clear that every employee remains accountable for the work they submit, even if AI provided assistance.
• Governance and Compliance: Educating managers and teams on the company's internal AI policies, and the regulatory & legal landscape.

The Outcome

By augmenting the client's L&D team with specialist trainers, NobleProg provided the exact capacity and expertise needed at the critical moment of a major platform migration.

• Successful & Safe Rollout: The digital transformation was completed on schedule. Employees were able to use the new generative AI tools confidently and, most importantly, safely, with a clear understanding of the risks involved.
• Empowered L&D Team: The client's in-house team was not sidelined; they were strengthened. They co-led the project and gained valuable insights from NobleProg's specialists, enhancing their own capabilities for future initiatives.
• Established Ethical Culture: The training program was a success, establishing a strong foundation for an ethical AI culture. The company mitigated its legal exposure and ensured its workforce was prepared for the next generation of technology.

This project highlights NobleProg's ability to act as a flexible training partner, providing high-impact interim staffing to support complex digital transformations.