Course Outline
Communication and Collaboration
- Communication – what is a communication style and why it matters in effectively communicating goals, motivating, and interacting with teams and colleagues
- Components of effective communication
- Effective messaging – tools and techniques
The Modern 'Manager' – Models of Team Collaboration and Self-Organisation
- When people 'want to do', the whole team has a chance to perform well
- The 'desire' to make independent decisions
- Aiming for one common goal
- Aligning what people want with what they can do
- Supporting the effective self-organisation of the team as a system
- Learning through experience
Communication – Fundamentals
- Principles of effective communication,
- Leadership style and reactions,
- Proactive communication
- Barriers and disruptions,
- Feedback
- Tools and techniques for effective communication.
Roles and communication styles:
- Diagnosis and identification of preferred roles and communication styles
- Effective communication between different roles and styles,
- Colours in communication – the basis for effective collaboration
Conflicts
- Problems and conflicts – characteristics and potential causes,
- The 'Conflict Spiral',
- Effective problem and conflict resolution
Communication with the Environment
- The process of communication,
- Communication planning,
- Information management,
- External communication,
- Partnership and collaboration in the organisation – SRMM® model
- Maturity levels of the model - Spontaneity (Ad hoc)
- Procedures (Procedural)
- Relationships (Relational)
- Integrated Collaboration (Integrated)
- Predictability and forecasting (Predictive)
- Who do I collaborate with?
- Identifying Partners
- Mapping interactions with Partners
- Improvement plans
Summary – Good and Bad Practices in Communication and Team Management
Requirements
The training is designed as an interactive experience, where participant engagement exceeds 80% of the time. Each session follows a similar dynamic: an opening exercise to build new habits and awareness, a mini-lecture on techniques (knowledge), and an exercise practising new tactics and techniques (skill). At the end of each session, participants receive supporting materials related to the topics covered. The practical material is summarised through mini-lectures that provide theoretical foundations and explain the basic psychological mechanisms experienced by participants during the training.
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 3200 € + VAT*
Contact us for an exact quote and to hear our latest promotions
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
