Management Training in Leiden

Planning and Risk Assessment is a structured approach to identifying, evaluating, and mitigating potential risks in projects and operations.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level professionals who wish to plan effectively and manage risks in projects or operational environments.

By the end of this training, participants will be able to:

• Understand the principles and processes of effective planning.
• Identify and assess potential risks in various scenarios.
• Develop and implement risk mitigation strategies.
• Integrate risk assessment into the overall project lifecycle.

Format of the Course

• Interactive lecture and discussion.
• Group exercises and scenario-based practice.
• Hands-on application using case studies.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Leiden (online or onsite) is aimed at intermediate-level finance and accounting professionals who wish to effectively manage, value, and audit fixed assets in compliance with accounting standards and regulations.

By the end of this training, participants will be able to:

• Understand the life cycle and classification of fixed assets.
• Apply local and international accounting standards in asset valuation and depreciation.
• Manage fixed assets with proper controls, tools, and procedures.
• Comply with legal and tax frameworks relevant to asset management and reporting.

This instructor-led, live training in Leiden (online or onsite) is aimed at intermediate-level to advanced-level finance and asset management professionals who wish to optimize asset tracking, control, and compliance with international financial reporting standards (IFRS).

By the end of this training, participants will be able to:

• Classify and configure fixed assets according to IFRS regulations.
• Manage asset creation, acquisition, and capitalization.
• Implement control measures for asset tracking and monitoring.
• Apply appropriate depreciation and amortization methods.
• Process asset movements, transfers, and disposals effectively.
• Ensure compliance with financial reporting and audit standards.

This instructor-led, live training (online or onsite) is aimed at intermediate-level safety professionals and operational managers who wish to enhance their ability to investigate incidents, identify systemic weaknesses, and design effective corrective and preventive actions.

This instructor-led, live training in Leiden (online or onsite) is aimed at intermediate-level quality managers and healthcare administrators who wish to learn the key concepts, tools, and techniques essential for quality auditing in healthcare, pass the certification exams, and apply quality management principles in their organizations.

By the end of this training, participants will be able to:

• Understand the principles and practices of quality auditing in healthcare.
• Develop and implement effective quality management systems.
• Conduct comprehensive audits and analyze audit data.
• Prepare for and pass the CMQ/OE and ASQ certification exams.
• Apply ethical principles and regulatory requirements in quality auditing.

Kaizen is an approach centered on continuous, incremental improvement that strengthens productivity, quality and workplace culture.

This instructor-led, live training (online or onsite) is aimed at intermediate-level professionals who wish to apply Kaizen principles, tools and behaviours within their teams and daily operations.

At the conclusion of this course, participants will be able to:

• Explain the key principles and mindset underlying Kaizen.
• Differentiate continuous improvement from reactive problem-solving methods.
• Apply core Kaizen tools such as 5 Whys, Ishikawa diagrams and the PDCA cycle.
• Promote engagement, communication and recognition to strengthen a culture of improvement.

Format of the Course

• Facilitated discussion and guided explanation.
• Team-based activities and hands-on tool application.
• Short, practical demonstrations using real-world scenarios.

Course Customization Options

• This course can be customized to focus on specific operational challenges or team objectives upon request.

Leadership for Directors and Board Members is a course designed to strengthen the leadership and governance capabilities of directors and board members.

This instructor-led, live training (online or onsite) is aimed at directors, executives, and board members who wish to develop effective leadership, governance, and decision-making skills at the board level.

By the end of this training, participants will be able to:

• Understand the legal, ethical, and strategic responsibilities of directors and board members.
• Apply principles of good governance to improve organizational performance.
• Foster effective communication and collaboration in the boardroom.
• Respond to crises and manage risks at the executive level.

Format of the Course

• Interactive lecture and facilitated discussion.
• Case studies and role-playing exercises.
• Group activities and scenario-based analysis.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Leadership is the practice of guiding individuals and teams to achieve organizational goals while fostering trust, collaboration, and resilience. Effective leaders balance decision-making, people management, and communication skills with personal well-being.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level leaders, managers, and professionals who wish to strengthen their leadership competencies and apply them in organizational contexts.

By the end of this training, participants will be able to:

• Build leadership practices based on trust and autonomy.
• Understand people management fundamentals and the labor framework.
• Apply strategic decision-making in complex scenarios.
• Foster collaboration with a leadership perspective.
• Use assertive communication in difficult conversations.
• Practice self-management techniques and support leader well-being.

Format of the Course

• Interactive lecture and discussion.
• Case studies and group activities.
• Practical exercises and role-playing scenarios.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Leiden (online or onsite) is aimed at intermediate-level internal auditors who wish to enhance their audit effectiveness by applying structured RCA techniques.

By the end of this training, participants will be able to:

• Understand RCA methodologies and their role in internal auditing.
• Identify and analyze the root causes of audit findings.
• Apply RCA tools such as the 5 Whys, Fishbone Diagram, and Failure Mode and Effects Analysis (FMEA).
• Develop corrective and preventive action plans based on RCA findings.
• Integrate RCA into the internal audit process to improve risk management.

The Business Impact Analysis (BIA) is a structured methodology to identify and assess the criticality of organizational processes in the event of disruptions.

This consulting engagement is aimed at operational and administrative leaders who wish to map, analyze, and document business processes to strengthen continuity and resilience.

By the end of this engagement, the organization will be able to:

• Identify critical processes across Finance, Supply Chain, and Quality areas.
• Assess operational, financial, legal, and reputational impacts of disruptions.
• Define recovery priorities (RTO and RPO) for critical processes.
• Develop a process criticality matrix and recommendations for continuity planning.

Format of the Engagement

• Kick-off and scoping sessions.
• Workshops with process owners.
• Real case analysis and data collection.
• Group sessions to construct causal and impact diagrams.
• Drafting and presentation of the BIA report.

Evaluation

• Active participation in workshops and data collection (20%).
• Contribution to impact analysis and scenario discussions (40%).
• Validation and feedback on the draft BIA report (40%).

Engagement Customization Options

• To request adjustments to the scope of this engagement, please contact us to arrange.

Kaizen is a structured approach to continuous improvement focused on small, incremental changes that eliminate waste, improve quality, and increase efficiency.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level professionals who wish to apply Kaizen principles across multiple departments to improve process discipline, communication, waste elimination, and staff engagement.

By the end of this training, participants will be able to:

• Understand the foundational principles of Kaizen and its relationship with Lean.
• Apply tools such as 5S, root cause analysis, and visual management to reduce inefficiencies.
• Foster a culture of structured problem-solving and team-based improvements.
• Implement Kaizen initiatives across key operational and support areas.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab or workshop environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Leiden (online or onsite) is aimed at intermediate-level to advanced-level board members and directors who wish to enhance their leadership, governance, and decision-making skills.

By the end of this training, participants will be able to:

• Understand the key responsibilities and legal duties of a director.
• Develop effective governance structures and boardroom dynamics.
• Enhance strategic decision-making and risk management capabilities.
• Improve communication, leadership, and ethical decision-making at the board level.

This instructor-led, live training in Leiden (online or onsite) is aimed at organization leaders who wish to learn how to drive change within organizations by implementing effective change leadership strategies.

By the end of this training, participants will be able to:

• Understand the effect of change leadership on individuals, teams, and organizations.
• Apply planning practices to organizational change efforts.
• Effectively drive organizational change through change leadership.

This instructor-led, live training in Leiden (online or onsite) is aimed at intermediate-level professionals who wish to develop a systematic approach to identifying, analyzing, and resolving problems using RCA methodologies.

By the end of this training, participants will be able to:

• Understand essential concepts of RCA and continuous improvement cycles.
• Apply different RCA tools to identify the root cause of problems.
• Develop and implement effective problem-solving strategies.
• Integrate RCA into organizational improvement and prevention efforts.

This instructor-led, live training in Leiden (online or onsite) is aimed at beginner-level quality control professionals who wish to learn the fundamentals of Statistical Process Control (SPC) and apply it in real-world scenarios.

By the end of this training, participants will be able to:

• Understand the fundamentals of Statistical Process Control (SPC).
• Use basic SPC tools such as control charts, histograms, Pareto charts, and scatter diagrams to monitor process performance.
• Create and interpret various types of control charts for variable and attribute data to detect and analyze process variations.
• Calculate and interpret process capability indices.

This instructor-led, live training in Leiden (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to find, attract and engage with international candidates.

By the end of this training, participants will be able to:

• Understand Cultural Differences
• Understand Legal & Regulatory Aspects
• Apply Global Employer Branding
• Have Access to Global Talent & Recruitment Channels

This instructor-led, live training in Leiden (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to find, attract, and engage with top international talents. 

By the end of this training, participants will be able to:

• Perform Proactive Sourcing vs Reactive Recruitment
• Use LinkedIn Standard vs LinkedIn Recruiter
• Master Boolean Search Techniques
• Selling Candidates the Opportunity & Partnering with Hiring Managers

This instructor-led, live training in Leiden (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to discover, learn and transform into a today's top leaders; or companies who wish to train their managers to become today's top leaders.

By the end of this training, participants will be able to:

• Evaluate their Leadership Style
• Explore the Modern Leadership Prototype
• Examine the Responsibilities of a Leader
• Enhance their Leadership Skills
• Serve as a Role Model

This instructor-led, live training in Leiden (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to attract top international candidates with minimal effort.  

By the end of this training, participants will be able to:

• Go From a Briefing Call to a SAM
• Design Modern and Catchy Job Descriptions
• Apply Employer Branding & EVP Strategies
• Post Single or Multiple Job ADs
• Receive a Tailored Long-List

This instructor-led, live training in (online or onsite) is aimed at team leaders and middle managers who want to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Define when to use AI and when not to (stop rules).
• Verify AI outputs with practical standards (red flags, second source).
• Set accountability and escalation triggers.
• Build team agreements and a 30-day adoption plan.

This course is designed to help the attendee to build organizational resilience against a range of threats so that organizations can respond effectively to incidents, maintain the availability of business operations and safeguard its interests. 

Who is it for:

Anyone who is involved in the areas of information security and information assurance. 

The certificate is relevant to anyone requiring an understanding of Business Continuity Management as well as those who are involved in the areas of information security and information assurance.

What will I learn:

Candidates should be able to demonstrate: 

• The function of and need for business continuity management within an organisation
• The business continuity management life cycle
• The main components of a business continuity management programme
• The need for risk assessment within business continuity management
• The options for development of a business continuity management strategy
• How to prepare and develop plans for business continuity management response  
• The need for exercising, maintenance and review of plans 
• The need for embedding business continuity management awareness within the organisation 

Finance / Management

This instructor-led, live training in Ottawa but can be delivered, it is aimed at managers and leaders who wish to strengthen their ability to lead difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact conversations
• Address tension and misalignment constructively
• Improve team trust and accountability
• Lead with clarity under pressure

This instructor-led, live training in Leiden (online or onsite) is aimed at current CTOs and upcoming CTOs such as technical directors or technical managers who wish to acquire the technical and managerial perspective needed to be an effective CTO.

By the end of this training, participants will be able to:

• Hire and lead a vibrant and innovative technical team.
• Effectively adopt and manage the technology needed to develop great products.
• Apply useful techniques and strategies for managing products and projects.
• Scale the company business and move it in the right direction.

In this instructor-led training, you will learn how to delegate strategically, set clear expectations, and cultivate trust within your team. Designed for mid-level managers, this course covers the barriers to delegation, practical handoff techniques, accountability structures, and trust-building practices.

Course goal:

To ensure that an individual has the core understanding of GRC processes and capabilities, and the skills to integrate governance, performance management, risk management, internal control, and compliance activities.

Overview:

• GRC Basic terms and definitions
• Principles of GRC
• Core components, practices and activities
• Relationship of GRC to other disciplines

Overview

Across the globe regulators are increasingly linking the amount of risk taken by a bank to the amount of capital it is required to hold and banks and financial services are increasingly being managed on risk-based management practices. The banks, their products, the regulations and the global market are becoming increasingly complex, driving ever greater challenges in effective risk management. A key lesson of the banking crisis of the last five years is that risks are highly integrated and to manage them efficiently banks have to understand these interactions.

Key features include:

• the explanation of the current risk-based regulations
• detailed review of the major risks faced by banks
• industry best practices for adopting an enterprise approach to integrating risk management across an entire organisation
• using governance techniques to build a group wide culture to ensure everyone takes an active role in managing risks in line with the banks strategic objectives
• what challenges could be faced by risk managers in the future.

The course will make extensive use of case studies designed to explore, examine and reinforce the concepts and ideas covered over the five days. Historical events at banks will be used throughout the course to highlight how they have failed to manage their risks and actions that could have been taken to prevent loss.

Objectives

The objective of this course is to help bank management deliver an appropriate integrated strategy for managing the complex and changing risks and regulations in today’s international banking environment. Specifically this course aims to give senior level management an understanding of:

• major risk within the financial industry and the major international risk regulations
• how to manage a bank’s assets and liabilities whilst maximising return
• the interaction between risk types and how banks use an integrated approach for their management
• corporate governance and the best practice approaches to managing the diverse interests of the stakeholders
• how to develop a culture of risk governance as a tool for minimising unnecessary risk taking

Who should attend this seminar

This course is intended those who are new to integrated risk management, senior management responsible strategic risk management, or those who wish to further their understanding of enterprise risk management. It will be of use to:

• Board level bank management
• Senior managers
• Senior risk managers and analysts
• Senior directors and risk managers responsible for strategic risk management
• Internal auditors
• Regulatory and compliance personnel
• Treasury professionals
• Asset and liability managers and analysts
• Regulators and supervisory professionals
• Suppliers and consultants to banks and the risk management industry
• Corporate governance and risk governance managers.

Why should you attend?

This training course is designed to help participants understand the fundamental concepts and principles of a business continuity management system (BCMS) based on ISO 22301. By attending this training course, participants will learn more about the structure and requirements of the standard including the BCMS policy, the top management’s commitment, internal audit, management review, and continual improvement process.

After attending the training course, you can sit the exam and, if you successfully pass it, you can apply for the “PECB Certificate Holder in ISO 22301 Foundation” credential. A PECB Foundation certificate shows that you have knowledge on the fundamental concepts, principles, methodologies, requirements, framework, and management approach used in business continuity.

Who should attend?

• Individuals involved in business continuity
• Individuals seeking to gain knowledge about the main processes of business continuity management systems (BCMS)
• Individuals interested to pursue a career in business continuity

Learning objectives

• Acknowledge the correlation between ISO 22301 and other standards and regulatory frameworks
• Understand the components and the operation of a BCMS based on ISO 22301 and its principal processes
• Understand the concepts, approaches, methods, and techniques used for the implementation and management of a BCMS

Educational approach

• Lecture sessions include discussion questions and examples.
• The exercises include multiple-choice quizzes.
• The participants are encouraged to intercommunicate and engage in discussion and the completion of quizzes.
• Quizzes are similar to the certificate exam.

ISO 22301 Introduction training course enables you to comprehend the basic concepts of a Business Continuity Management System (BCMS).

By attending the ISO 22301 Introduction course, you will understand the importance of a Business Continuity Management System and the benefits that businesses, society and governments can obtain. 

Who should attend?

• Individuals interested in Business Continuity Management
• Individuals seeking to gain knowledge about the main processes of a Business Continuity Management System (BCMS)

Learning objectives

• Understand the concepts, approaches, methods, and techniques used to implement a Business Continuity Management System
• Understand the basic elements of a Business Continuity Management System 

After attending the training course, you can sit the exam and, if you successfully pass the exam, you can apply for the “Certified ISO 22301 Lead Implementer” credential. The internationally recognized “Certified ISO 22301 Lead Implementer” certificate will prove that you have the professional capabilities and practical knowledge to implement a BCMS based on the requirements of ISO 22301 in an organization.

Who should attend?

• Project managers and consultants involved in business continuity
• Expert advisors seeking to master the implementation of the business continuity management system
• Individuals responsible to maintain conformity with BCMS requirements within an organization
• Members of the BCMS team

Learning objectives

• Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of a BCMS
• Learn how to interpret and implement the requirements of ISO 22301 in the specific context of an organization
• Understand the operation of the business continuity management system and its processes based on ISO 22301
• Acquire the necessary knowledge to support an organization in effectively planning, implementing, managing, monitoring, and continually improving a BCMS

Educational approach

• This training course is based on theory, implementation best practices, and ISO 22301 requirements useful for the implementation of a BCMS.
• Lecture sessions are illustrated with practical exercises based on a case study which includes role-playing and discussions.
• The participants are encouraged to intercommunicate and engage in discussions and exercises.
• The exercises are similar to the certification exam.

General Information

• Certification fees are included in the exam price. After completion of the course you will be able to book the exam.
• Participants will be provided with the training material containing over 450 pages of explanatory information and practical examples.
• An Attendance Record worth 31 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.
• In case candidates fail the exam, they can retake the exam within 12 months following the initial exam for free.

ISO 9001 Foundation training enables you to learn the basic elements to implement and manage a Quality Management System (QMS) as specified in ISO 9001. During this training course, you will be able to understand the different modules of a QMS, including QMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

After completing this course, you can sit for the exam and apply for a “PECB Certified ISO 9001 Foundation” credential. A PECB Foundation Certificate shows that you have understood the fundamental methodologies, requirements, framework and management approach.

Who should attend?

• Individuals involved in Quality Management
• Individuals seeking to gain knowledge about the main processes of Quality Management Systems (QMS)
• Individuals interested to pursue a career in Quality Management

The “PECB Certified ISO 9001 Foundation” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competency domains: h Domain 1: Fundamental principles and concepts of a Quality Management System (QMS) h Domain 2: Quality Management System (QMS)

Upon the successful completion of the exam, you can apply for the “PECB Certified ISO 9001 Foundation” credential.

General Information

Certification fees are included on the exam price

Training material containing over 200 pages of information and practical examples will be distributed

A participation certificate of 14 CPD (Continuing Professional Development) credits will be issued

In case of exam failure, you can retake the exam within 12 months for free

The ISO 9001 Lead Auditor training enables you to develop the necessary expertise to perform a Quality Management System (QMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and the certification process according to ISO/IEC 17021-1.

Based on practical exercises, you will be able to master the audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.  

After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO 9001 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices. 

Who should attend?

• Auditors seeking to perform and lead Quality Management System (QMS) certification audits
• Managers or consultants seeking to master a Quality Management System audit process
• Individuals responsible for maintaining conformance with QMS requirements
• Technical experts seeking to prepare for a Quality Management System audit
• Expert advisors in Quality Management

General information

• Certification fees are included in the exam price
• Training material containing over 450 pages of information and practical examples will be distributed
• A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued
• In case of exam failure, you can retake the exam within 12 months free of charge

ISO 9001 Lead Implementer training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining a Quality Management System (QMS) based on ISO 9001. During this training course, you will also gain a thorough understanding of the best practices of Quality Management Systems and consequently improve an organization’s customer satisfaction and overall performance and effectiveness. 

After mastering all the necessary concepts of Quality Management Systems, you can sit for the exam and apply for a “PECB Certified ISO 9001 Lead Implementer” credential. By holding a PECB Lead Implementer Certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to implement ISO 9001 in an organization. 

Who should attend?

• Managers or consultants involved in Quality Management
• Expert advisors seeking to master the implementation of a Quality Management System
• Individuals responsible for maintaining conformance with QMS requirements
• QMS team members

General information

• Certification fees are included on the exam price
• Training material containing over 450 pages of information and practical examples will be distributed
• A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued
• In case of exam failure, you can retake the exam within 12 months for free

Kaizen methodology reshapes how organizations approach daily operations through systematic continuous improvement. This training examines proven total quality control methods, East-West management contrasts, problem-solving techniques, and labor relations strategies while exploring frameworks for transforming corporate culture and supplier partnerships. Participants leave equipped to identify inefficiencies, design lean workflows, and cultivate a culture of ongoing optimization.

Audience

Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Understand the different skills required for Managing and for Leading
• Develop their team in the most-effective way
• Explain how best to deliver Change in their part of the organisation
• Manage staff performance better
• Successfully negotiate their preferred solutions
• Explain how to deal with the difficult situations they may encounter in the office

This instructor-led, live training in Leiden (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

The ultimate goal of this program is to transform the audit process from a reactive "finding" exercise into a proactive "prevention" strategy. By mastering Root Cause Analysis, Internal Audit team will specifically target the elimination of recurrent findings. This ensures that once a weakness is identified, the recommendation provides a permanent fix, safeguarding company's operational efficiency and financial integrity.

Choosing not to implement structured RCA creates a high-risk environment:

• Financial Erosion: Unresolved root causes in financial processes lead to cumulative leakages that grow over time.
• Resource Wastage: Auditors spend 40% more time re-auditing the same failed controls instead of focusing on new strategic risks.
• Diminished Authority: Repeatedly reporting the same issues weakens the Audit Division's influence with senior management and auditees.

Overview

This 5-day course will help delegates develop their strategic thinking, planning and management skills, including the tactical and operational requirements for successful implementation in a high-stakes environment. The course will deal with the tough issues of conflict management, managing change, what makes a good leader and how to motivate a team. Using interactive case studies as well as sector examples, delegates will be encouraged to share experiences and challenges to help build practical and work focused solutions which they can take back and actually use.

The core objective of the programme is to equip executives with the skills to scan the business environment to uncover profitable business opportunities as well as develop strategies for gaining competitive advantage in an increasingly competitive business environment. Amongst others, the programme will also provide insight on leadership the best practices and behaviors that will strengthen the capacity of executives to handle the complexities and uncertainties of managing a high performance organisation.

Learning Objectives

After attending this course, delegates will be able to:

• Describe the main problems that are faced by an organisation;
• Explain the various approaches to organisational development planning;
• Analyse the current business environment and influences affecting the organisation;
• Analyse resources within and external to the organisation;
• Explain the various approaches to managing strategy and it place in the business plan;
• Evaluate the alternative development strategies so as to recommend the one(s) most suited to the needs of the firm.
• Apply a deeper understanding of strategic development plans;
• Discuss objectively the risks, benefits and costs that accompany the implementation of the new strategy including managing conflict in a team;
• Define approaches to managing the identified risks;
• Analyse the potential impacts on his or her firm (both positive and negative) that will result from implementing the new strategy;
• Design policies, systems and processes to successfully implement the emergent strategic plans;
• Cover the key steps in change management

Who Should Attend

• Product/Service Managers
• Newly appointed as well as established Managers and Team Leaders
• Heads of Operations
• Senior Bank Managers
• Human Resource Managers
• Operations Managers
• Marketing Managers

Methodology
The course consists of facilitated workshops, supplemented by case studies drawn from a combination of published real life examples and/or practical experience. There will also be opportunities for attendees to work in small groups to synthesise ideas and strategies and to apply the material in the context of their own organisations/departments. Open forum discussions will also be a key element.

Audience:

• Specialists Looking to Transition to Broader Management or Senior Roles.
• New or Aspiring Managers.
• Established Managers looking to further develop their skills.

Overview:

This instructor-led, live on-site training is aimed at managers who wish to develop their capability to coach and lead their colleagues towards excellence. The course gives new and developing managers the confidence and ability to implement established and well-tried principles of management technique. The course is based on five key pillars of management performance: defining role purpose, emphasising strengths, enabling change, influencing and empowering colleagues. Whilst we do not promote one particular managerial style or pattern, the course is behavioural science led; evidence-based principles are presented in a practical and pragmatic format. The course is highly interactive and engaging requiring candidates to actively participate from the outset.

By the end of this training, participants will be able to:

• Understand how humans are motivated and learn.
• Adapt their existing skills set to maximise their potential.
• Develop and implement an effective management technique.

Format of the Course:

• Highly interactive lecture and discussion.
• Lots of exercises and practice.
• Scenario based presentations, briefings and feedback sessions.

Audience:

• All Management Roles
• Accountable Managers, Safety or Risk Post Holders
• Prospective Managers looking to elevate their risk & safety management skills.

Overview:

The course introduces the discrete elements of a modern risk management process through the development of a Safety Management System (SMS). The course demonstrates how they can be used to manage risk within modern socio-technical systems. The establishment of an effective SMS is an increasingly popular methodology for the management of risk in complex and safety critical systems. The course will give candidates the ability of building and adapting safety and risk systems within their own area of expertise. The concept of SMS is not new but is increasingly being applied by regulation to more high-performance industries and accreditation schemes. The course uses high residual-risk industry SMS frameworks as benchmarks. The principles are explored by consultant practitioners using a combination of theory and extensive practical experience. The boundaries between other management systems, such as Quality and Environmental, will be discussed.

By the end of this training, participants will be able to:

• Understand the foundations of safety management systems.
• Identify strategies to mitigate the impact of new and developing technologies by applying SMS principles.
• Develop the structure of their own Safety & Risk Management System against a benchmark.

Format of the Course:

• Facilitated and group discussion.
• Scenario based presentations, briefings and accident analysis.
• Break out scenario workshops and group presentation.

Audience:

• All Management Roles.
• Accountable Managers, Safety or Risk Post Holders.
• Experienced Managers looking to elevate their risk & safety management skills.

Overview:

This course explores the primary influences on safety, risk and potential corporate liability. All three areas warrant particular study as all are undergoing considerable change as we head into the twenty-first century. The course adopts a ‘systems thinking’ approach as a method to manage complex systems. The current global pandemic has accelerated change in many areas of corporate strategy and this course aims to dilute some of the main themes within contemporary management thinking. We consider how to effectively mitigate some of the emergent threats which from the onset of digitalisation within our society. The course has a number of high-profile case studies from various industries which are analysed and discussed collectively and presented from various perspectives by the candidates. Cultural assessment techniques will be explored and applied to real world data. Candidates will experience mock cross examination by the presenters, to give then some appreciation of what the various legal systems look for when assessing corporate liability when risk mitigation has failed. The course provides the candidates with the confidence to directly engage with risk-based decisions within a complex operating environment.

By the end of this training, participants will be able to:

• Understand the foundations of corporate criminal liability.
• Understand the nature of complex systems and how to manage within them.
• Identify strategies to mitigate the impact of new technologies on risk strategies.
• Enhance the resilience of their risk management system.

Format of the Course:

• Facilitated and group discussion.
• Scenario based presentations, briefings and case study analysis.
• Break out scenario workshops and group presentation.

This instructor-led, live training in Leiden (online or onsite) is aimed at supply managers and personnel who wish to adopt a quality-centric approach to managing suppliers.

By the end of this training, participants will be able to:

• Adopt a proactive and collaborative approach for enhancing supplier quality.
• Clearly define and communicate supply specifications and requirements.
• Explore different Supplier Quality Management Systems (QMS) and apply an analytical approach to choose the most suitable one.
• Use a QMS system to continuously monitor, inspect and audit supply chains.
• Ensure that suppliers provide the highest quality products and services.

This instructor-led, live training in Leiden (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level addresses the difficulty of transforming passive or resistant observers into active, supportive partners through systematic analysis and psychological insight.

In complex business environments, the success of a project rarely depends on technical execution alone; it hinges on the support of the people involved. The primary challenge in Stakeholder Management is navigating the "web of influence"—understanding that different parties have competing priorities, varying levels of power, and subjective definitions of success. Without proactive management, projects often face "hidden blockers," sudden shifts in support, or communication breakdowns. 

By the end of this training, participants will be able to:

• Identify stakeholders,
• Analyze their influence and expectations,
• Select appropriate communication strategies,
• Handle conflicts of interest,
• Build long-term relationships. 

This course has been created for decision makers whose primary goal is not to do the calculation and the analysis, but to understand them and be able to choose what kind of statistical methods are relevant in strategic planning of the organization.

For example, a prospect participant needs to make decision how many samples needs to be collected before they can make the decision whether the product is going to be launched or not.

If you need longer course which covers the very basics of statistical thinking have a look at 5 day "Statistics for Managers" training.

In this instructor-led, live training in Leiden, we walk new managers through the most important concepts of strategic thinking, putting theory into practice through task-based activities based on real-life cases. Participants get a unique opportunity to learn new ways of thinking, implement key concepts to solve problems, reflect on how these principles apply to their own work, and listen to and share their own perspectives with their instructor and class peers.

This training course has been created for investors, business owners, directors, managers, executives and analysts who need to develop strategic planning skills. It is not designed for academic purposes, but to start realizing your dreams today.

This course focuses on strategic planning for businesses in which flexibility and constant learning is the most important thing. The main emphasis is corporate and investment strategy using current real-world examples. Each course member will have the opportunity to create a strategic plan and learn how to implement it in practice.

This training course is for all people working in or with high-performance IT delivery teams (such as DevOps and Scrum) that are responsible for or heavily involved in quality engineering such as QA professionals, testers and operations people. Other relevant roles include business analysts, product owners, developers, quality engineers, users, scrum masters, agile coaches, release train engineers, etc.

In today’s IT world cross-functional teams are expected to deliver business value with the right quality at speed. TMAP® supports this new way of working towards built-in quality which goes beyond just testing.
Performing QA & testing activities in an organization requires a wide variety of knowledge and skills. This training course enables professionals to perform these operational activities.

This course includes the cost of the TMAP® High-performance quality engineering exam voucher. The exam is taken in collaboration with iSQI. With this voucher the exam can be scheduled on a date and location of your choice.

The internationally recognised TMAP® High-performance quality engineering certification confers and attests to the knowledge and skills that are essential for any individual responsible for or heavily involved in quality engineering.

This training course is for all people that are involved in organizing high-performance IT delivery (such as DevOps and Scrum). This includes roles such as scrum masters, agile coaches, release train engineers, test managers, test masters.
Other relevant roles include QA professionals, testers, business analysts, product owners, developers, quality engineers, users, operations people etc.

In today’s IT world cross-functional teams are expected to deliver business value with the right quality at speed. TMAP® supports this new way of working towards built-in quality which goes beyond just testing.
Organizing QA & testing requires orchestrating, arranging, planning, preparing and controlling the activities. This training course enables professionals that are responsible for organizing QA & testing to acquire necessary knowledge and skills to enable teams to achieve quality ownership.

This course includes the cost of the TMAP®  Organizing built-in quality at scale exam voucher. The exam is taken in collaboration with iSQI. With this voucher the exam can be scheduled on a date and location of your choice.

With the TMAP: Organizing built-in quality at scale:

• You will have an independent, internationally recognised certification as proof of expertise in the field of QA and testing

• You will learn about IT delivery models, especially DevOps, and the whole-team approach and relevance for Dev and Ops people

• You will have the opportunity to gain further certificates

This training course provides all people in a high-performance IT delivery team, such as a DevOps or Scrum team, with the required knowledge and skills that are important for building quality in their IT system and gaining confidence that the pursued business value can be achieved.

On the last afternoon of this training course the participants take the 1-hour exam with 30 questions, “TMAP: Quality for cross-functional teams”. The exam is taken in collaboration with iSQI

The internationally recognised TMAP: Quality for cross-functional teams certification attests all people in a high-performance IT delivery team, such as in DevOps or Scrum, the required knowledge and skills that are important for building quality in their IT system and gaining confidence that the pursued business value can be achieved.

This instructor-led, live training in Leiden (online or onsite) is aimed at managers, supervisors, and technical professionals transitioning into leadership roles who wish to use structured leadership frameworks and communication tools to strengthen authority, delegation, and team performance in growing organizations.

By the end of this training, participants will be able to:

• Define and apply clear leadership authority and accountability within their scope.
• Delegate tasks and outcomes effectively while maintaining performance oversight.
• Conduct structured, direct, and constructive performance conversations.
• Communicate expectations clearly to improve engagement and cross-functional alignment.