Course Outline
Introduction to Quality Auditing in Healthcare
- Definition and importance of quality auditing
- Types of audits (internal, external, compliance, process)
- Roles and responsibilities of quality auditors
Healthcare Quality and Safety
- Introduction to healthcare quality and patient safety
- Regulatory requirements in healthcare (e.g., JCAHO, CMS)
- Key quality standards and frameworks (ISO 9001, Six Sigma, Lean)
Quality Management Systems (QMS)
- Components of QMS in healthcare
- Designing and implementing QMS
- Continuous improvement processes
Leadership and Strategic Planning
- Leadership principles in quality management
- Strategic planning and deployment
- Change management in healthcare
Audit Planning and Preparation
- Planning an audit program
- Developing audit plans and checklists
- Resource allocation and scheduling
Conducting Audits
- Data collection methods (interviews, observations, document review)
- Audit tools and techniques (flowcharts, check sheets, fishbone diagrams)
- Recording and classifying audit findings
Data Analysis and Interpretation
- Statistical tools for data analysis
- Root cause analysis
- Corrective and preventive actions (CAPA)
Audit Reporting
- Writing effective audit reports
- Communicating findings to stakeholders
- Follow-up and closure of audit findings
Regulatory Compliance in Healthcare
- Key regulations and standards (HIPAA, FDA, OSHA)
- Compliance auditing techniques
- Handling non-compliance issues
Ethical Issues in Quality Auditing
- Ethical principles and professional conduct
- Conflict of interest and confidentiality
- Ethical decision-making in auditing
Exam Preparation Strategies
- Understanding the CMQ/OE and ASQ exam formats
- Tips and techniques for effective studying
- Practice questions and mock exams
Summary and Next Steps
Requirements
- Basic understanding of quality management principles and practices
- Familiarity with healthcare regulations and standards
Audience
- Quality managers
- Healthcare administrators
- Auditors
Delivery Options
Private Group Training
Our identity is rooted in delivering exactly what our clients need.
- Pre-course call with your trainer
- Customisation of the learning experience to achieve your goals -
- Bespoke outlines
- Practical hands-on exercises containing data / scenarios recognisable to the learners
- Training scheduled on a date of your choice
- Delivered online, onsite/classroom or hybrid by experts sharing real world experience
Private Group Prices RRP from €6840 online delivery, based on a group of 2 delegates, €2160 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.
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Public Training
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Testimonials (4)
I enjoyed the quizzes, and Driton's style of teaching.
Chloe - SEEC MM Ltd.,
Course - ISO 9001 Lead Implementer
The quizzes to reinforce the reading and the ability to ask questions at any time
Jonathan
Course - ISO 9001 Lead Auditor
Dereck's overall preparedness . Dereck has great communications' skills !!
Dana Foster - Corrigan Oil Company
Course - ISO 9001 Foundation
The topics related to Supply Chain as I belong to the SC department.