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Cursusaanbod
Introduction
- Why difficult conversations are avoided
- The cost of misalignment and unspoken tension
- Conversation vs confrontation
- The leadership mindset required for candour
- Understanding psychological safety
The Anatomy of a Difficult Conversation
- Common conversation breakdown patterns
- Emotional triggers and reactivity
- Power dynamics and role clarity
- The difference between intention and impact
Structuring the Conversation
- Clarifying the real objective
- Preparing the conversation framework
- Opening strongly and setting context
- Naming expectations clearly
- Moving from problem to agreement
Managing Emotion and Resistance
- Recognizing defensiveness
- Responding without escalating
- Staying grounded under pressure
- De-escalation strategies
- Rebuilding trust when conversations derail
Accountability and Follow-Through
- Setting clear behavioural expectations
- Defining ownership and timelines
- Documenting agreements
- Following up without micromanaging
Practice Lab
- Role-play exercises
- Peer feedback
- Hot-seat Coaching debriefs
- Application to real workplace scenarios
Summary and Next Steps
- Common pitfalls to avoid
- Personal action plan
- Embedding courageous conversations into leadership practice
Vereisten
- An understanding of basic leadership principles
- Experience managing or leading teams
- Prior experience participating in team meetings or performance discussions
Audience
- Managers and team leads
- HR and People & Culture professionals
- Senior leaders and executives
- Project and program managers
- Anyone responsible for leading conversations that influence performance or direction
7 Uren
Leveringsopties
PRIVÉGROEPSTRAINING
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- Pre-cursusgesprek met uw trainer
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- Op maat gemaakte overzichten
- Praktische, praktische oefeningen met gegevens / scenario's die herkenbaar zijn voor de cursisten
- Training gepland op een datum naar keuze
- Gegeven online, op locatie/klaslokaal of hybride door experts die ervaring uit de echte wereld delen
Private Group Prices RRP from €2280 online delivery, based on a group of 2 delegates, €720 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.
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Reviews (4)
opleiding en feedback
Jochen Jung - Bachem
Cursus - DZM – delegating tasks and motivating employees
Automatisch vertaald
Legt het onderwerp goed uit.
Gilbert Pineda - Quartzelec Ltd (Philippines Branch)
Cursus - Leadership 101
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Informatie over RPA, AI en IoT.
Jubilee Petil - Accenture Inc.
Cursus - Digital Transformation: Disrupting the Common Delivery of the Common Business Landscape
Automatisch vertaald
I generally was benefit from the interaction and flexibility.
Olivier Pugliesi-Conti
Cursus - Communicating and Influencing - For Managers and Team Leaders
Automatisch vertaald
