Course Outline
Comprehending Workplace Sensitivity
- Defining the concepts of sensitivity and respect in professional contexts.
- Exploring the influence of word choice, tone, and body language.
- Cultivating awareness of cultural, personal, and social variances.
Identifying and Mitigating Unconscious Bias
- Examining how biases develop and shape decision-making processes.
- Reviewing examples of microaggressions and unintentional offenses.
- Implementing practical strategies to minimize bias and ensure fairness.
Empathy and Emotional Intelligence
- Interpreting the perspectives and emotional states of others.
- Practicing active listening and compassionate dialogue.
- Utilizing empathy to reinforce trust and team collaboration.
Navigating Sensitive Situations
- Addressing conflict or perceived offense in a constructive manner.
- Maintaining professional composure during high-pressure moments.
- Transforming difficult conversations into opportunities for growth and learning.
Cultivating an Inclusive Culture
- Encouraging a culture of respect, openness, and shared accountability.
- Promoting inclusive behaviors in everyday interactions.
- The role of leadership in exemplifying sensitive communication.
Practical Application and Reflection
- Engaging in case-based exercises centered on sensitive workplace scenarios.
- Participating in group reflections and sharing of insights.
- Developing a personal action plan to integrate sensitivity principles.
Summary and Future Actions
- Revisiting core concepts and established practices.
- Committing to continuous self-awareness and respectful conduct.
- Establishing guidelines for sustaining long-term inclusivity in the workplace.
Requirements
- Professional experience within team-based or client-facing roles.
- A willingness to engage in self-reflection and group discussions.
- No prior formal training in diversity or inclusion is necessary.
Target Audience
- Staff members and team leaders dedicated to fostering respect and inclusion within their work environments.
- Managers looking to cultivate empathy and cultural awareness among their teams.
- Organizations committed to reinforcing a culture of sensitivity and mutual understanding.
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 1600 € + VAT*
Contact us for an exact quote and to hear our latest promotions
Testimonials (2)
We have to have the right strategies to communicate better and this training has given us that.
Louella Macasaet - Agile Marketing Consultancy
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
