Course Outline
Comprehending Workplace Sensitivity
- Defining the concepts of sensitivity and respect in professional contexts.
- Exploring the influence of word choice, tone, and body language.
- Cultivating awareness of cultural, personal, and social variances.
Identifying and Mitigating Unconscious Bias
- Examining how biases develop and shape decision-making processes.
- Reviewing examples of microaggressions and unintentional offenses.
- Implementing practical strategies to minimize bias and ensure fairness.
Empathy and Emotional Intelligence
- Interpreting the perspectives and emotional states of others.
- Practicing active listening and compassionate dialogue.
- Utilizing empathy to reinforce trust and team collaboration.
Navigating Sensitive Situations
- Addressing conflict or perceived offense in a constructive manner.
- Maintaining professional composure during high-pressure moments.
- Transforming difficult conversations into opportunities for growth and learning.
Cultivating an Inclusive Culture
- Encouraging a culture of respect, openness, and shared accountability.
- Promoting inclusive behaviors in everyday interactions.
- The role of leadership in exemplifying sensitive communication.
Practical Application and Reflection
- Engaging in case-based exercises centered on sensitive workplace scenarios.
- Participating in group reflections and sharing of insights.
- Developing a personal action plan to integrate sensitivity principles.
Summary and Future Actions
- Revisiting core concepts and established practices.
- Committing to continuous self-awareness and respectful conduct.
- Establishing guidelines for sustaining long-term inclusivity in the workplace.
Requirements
- Professional experience within team-based or client-facing roles.
- A willingness to engage in self-reflection and group discussions.
- No prior formal training in diversity or inclusion is necessary.
Target Audience
- Staff members and team leaders dedicated to fostering respect and inclusion within their work environments.
- Managers looking to cultivate empathy and cultural awareness among their teams.
- Organizations committed to reinforcing a culture of sensitivity and mutual understanding.
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 1600 € + VAT*
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Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.
