Cursusaanbod

Introduction to Mobile Subscriber Services

  • Subscriber types and profiles
  • Service types: voice, SMS, data, value-added services
  • Subscriber lifecycle events and signaling implications

Overview of OSS and NetAct Role

  • OSS functions in performance management
  • NetAct: purpose and core components
  • Data flows from network elements to NetAct

Key Performance Indicators — Concepts

  • KPI categories: availability, accessibility, retainability, integrity
  • KPI calculation basics and aggregation periods
  • Thresholds, alarms, and SLA alignment

NetAct KPI Suite — Voice and Signaling

  • Call setup success rate and call drop rate
  • SS7/Sigtran signaling KPIs
  • Busy hour considerations and dimensioning KPIs

NetAct KPI Suite — Data and Throughput

  • Data session establishment and throughput KPIs
  • Latency, jitter, and packet loss metrics
  • Subscriber experience KPIs (e.g., per-subscriber throughput)

KPI Analysis and Root-Cause Correlation

  • Trend analysis and baseline detection
  • Correlating KPIs across layers (RAN, transport, core)
  • Using KPIs to isolate congestion, configuration, and hardware faults

Reporting, Dashboards, and Alarm Management

  • Designing actionable KPI dashboards
  • Report generation and stakeholder-focused reporting
  • Alarm tuning and noise reduction strategies

Troubleshooting Workflows Using NetAct Data

  • Step-by-step troubleshooting playbook
  • Case exercises: voice call failure and data throughput degradation
  • Validation and closure criteria for incidents

Operational Best Practices and KPI Governance

  • KPI ownership and governance model
  • Change management and KPI impact assessment
  • Continuous improvement and KPI lifecycle

Summary and Next Steps

Vereisten

  • An understanding of mobile network architecture
  • Familiarity with OSS/BSS concepts
  • Basic knowledge of performance monitoring terminology

Audience

  • Network operations and performance engineers
  • OSS analysts and NOC staff
  • Telecom planners and service assurance teams
 14 Uren

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