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Course Outline
Foundations of Mobile Subscriber Services
- Subscriber categories and profiles.
- Service varieties: voice, SMS, data, and value-added services.
- Subscriber lifecycle events and their signalling implications.
The Role of OSS and NetAct
- OSS functions within performance management.
- NetAct: objectives and core components.
- Data transmission from network elements to NetAct.
Key Performance Indicators — Core Concepts
- KPI classifications: availability, accessibility, retainability, and integrity.
- Basics of KPI calculation and aggregation periods.
- Alignment of thresholds, alarms, and SLAs.
NetAct KPI Suite — Voice and Signalling
- Call setup success rate and call drop rate.
- SS7/Sigtran signalling KPIs.
- Busy hour considerations and dimensioning KPIs.
NetAct KPI Suite — Data and Throughput
- Data session establishment and throughput KPIs.
- Latency, jitter, and packet loss metrics.
- Subscriber experience KPIs (e.g., per-subscriber throughput).
KPI Analysis and Root-Cause Correlation
- Trend analysis and baseline detection.
- Correlating KPIs across RAN, transport, and core layers.
- Using KPIs to isolate congestion, configuration errors, and hardware faults.
Reporting, Dashboards, and Alarm Management
- Creating actionable KPI dashboards.
- Generating reports tailored to stakeholder needs.
- Strategies for alarm tuning and noise reduction.
Troubleshooting Workflows Using NetAct Data
- A step-by-step troubleshooting playbook.
- Case exercises: voice call failures and data throughput degradation.
- Validation and closure criteria for incidents.
Operational Best Practices and KPI Governance
- KPI ownership and governance models.
- Change management and KPI impact assessment.
- Continuous improvement and KPI lifecycle management.
Summary and Next Steps
Requirements
- A solid grasp of mobile network architecture.
- Knowledge of OSS/BSS concepts.
- Foundational understanding of performance monitoring terminology.
Target Audience
- Network operations and performance engineers.
- OSS analysts and NOC team members.
- Telecom planners and service assurance teams.
14 Hours
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 3200 € + VAT*
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