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Course Outline
Introduction
Sales and Marketing Fundamentals
- Fundamentals of selling
- What is cross-selling?
- What is upselling?
- Overview of sales marketing
Selling Techniques and Strategies
- Cross-selling and upselling strategies
- Creating a cross-sell grid
- Product models
- Markov chain
- Cluster and marketing basket analysis
- Cross-selling and upselling techniques
E-commerce Marketing
- In-app cross-selling and upselling
- Email marketing
- Visual commerce
- E-commerce conversion audit
Database Marketing
- Database marketing vs. relationship marketing
- Competitive advantage
- Information and knowledge management
- Database marketing tools and best practices
Customer Relationship and Lifetime Value
- Customer perceived value and value analysis
- Value proposition development
- Marketing funnel
- Building customer loyalty
- Product profitability analysis
- Customer lifetime value
- Managing churn
- Loyalty program development
Marketing Research
- Types of research process and methods
- Different marketing research sources
- Sales information system and marketing intelligence system
- Marketing communications, promotions, and events
- Managing digital communications
Summary and Next Steps
Requirements
- Basic knowledge of sales and marketing
Audience
- Marketing professionals
- Entrepreneurs
21 Hours
Delivery Options
Private Group Training
Our identity is rooted in delivering exactly what our clients need.
- Pre-course call with your trainer
- Customisation of the learning experience to achieve your goals -
- Bespoke outlines
- Practical hands-on exercises containing data / scenarios recognisable to the learners
- Training scheduled on a date of your choice
- Delivered online, onsite/classroom or hybrid by experts sharing real world experience
Private Group Prices RRP from €6840 online delivery, based on a group of 2 delegates, €2160 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.
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Public Training
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