ChatGPT for Public Communication and Citizen Engagement Training Course

Explore how AI can revolutionize your HR workflows—spanning recruitment, payroll, and learning—through practical, hands-on modules. This training equips HR professionals to leverage AI ethically and effectively, enhancing efficiency, precision, and the overall employee experience.

Why Join?

• Acquire practical AI skills specifically designed for HR
• Learn to automate and streamline core HR tasks
• Gain insight into ethical usage and risk management
• Future-proof your HR operations

AI policy and regulation is a rapidly evolving area that directly impacts how governments develop, adopt, and oversee artificial intelligence systems.

This instructor-led, live training (online or onsite) is aimed at public sector legal and compliance professionals with limited prior exposure to AI technologies who wish to understand regulatory developments, ethical frameworks, and policy considerations for responsible AI deployment.

By the end of this training, participants will be able to:

• Interpret key components of AI-related regulations such as the EU AI Act and GDPR.
• Assess national and international policy developments (Canada, U.S., OECD, etc.).
• Evaluate legal and ethical risks in AI procurement and use.
• Contribute to AI governance, oversight, and cross-agency alignment.

Format of the Course

• Interactive lecture and legal case analysis.
• Regulatory comparisons and policy mapping exercises.
• Scenario-based group discussion.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

AI Programming involves the practical application of programming tools and techniques to build intelligent systems that support automation, analysis, and service improvement.

This instructor-led live training (available online or onsite) is designed for public sector professionals with limited or emerging experience in AI who are involved in innovation, research, or operational transformation. The course aims to provide practical programming skills to help participants explore how AI tools can be developed and integrated into government workflows.

By the end of this training, participants will be able to:

• Grasp core AI concepts, including large language models, APIs, and intelligent automation.
• Write simple Python scripts to interact with AI services and process structured data.
• Develop prototypes using AI for tasks such as summarization, classification, or chatbot development.
• Assess the risks and constraints of AI development in the public sector, including privacy, explainability, and compliance.

Format of the Course

• Interactive lectures and discussions.
• Hands-on practice with Python and LLM APIs using public sector examples.
• Guided exercises focused on data analysis, content automation, and workflow prototyping.

Course Customization Options

• To request a customized training for this course tailored to your department's workflows or internal tools, please contact us to arrange.

Artificial Intelligence (AI) is increasingly being used to improve the efficiency, accessibility, and responsiveness of public service delivery in areas such as taxation, healthcare, immigration, and social programs.

This instructor-led, live training (online or onsite) is aimed at public service delivery professionals with limited experience in AI who wish to explore real-world applications, automation strategies, and planning considerations for incorporating AI into front-line government services.

By the end of this training, participants will be able to:

• Identify areas in their department where AI can improve public service operations.
• Understand automation tools and AI-driven decision support systems.
• Explore use cases in forecasting, language access, and citizen assistance.
• Assess ethical, operational, and citizen trust factors in AI-enabled services.

Format of the Course

• Interactive lecture with real-life examples.
• Public sector use case walkthroughs and group discussion.
• Strategy planning exercises adapted to participants' departments.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

The adoption of Artificial Intelligence (AI) brings novel operational risks, governance complexities, and cybersecurity vulnerabilities to government agencies and departments.

This instructor-led live training, available either online or onsite, is designed for public sector IT and risk professionals who have limited prior experience with AI. The course aims to equip participants with the knowledge needed to evaluate, monitor, and secure AI systems within a governmental or regulatory framework.

Upon completion of this training, participants will be capable of:

• Interpreting key risk concepts associated with AI systems, such as bias, unpredictability, and model drift.
• Applying AI-specific governance and auditing frameworks, including the NIST AI RMF and ISO/IEC 42001.
• Identifying cybersecurity threats directed at AI models and data pipelines.
• Developing cross-departmental risk management plans and ensuring policy alignment for AI deployment.

Course Format

• Interactive lectures and discussions focused on public sector use cases.
• Practical exercises involving AI governance frameworks and policy mapping.
• Scenario-based threat modeling and risk evaluation activities.

Customization Options

• To arrange a customized training session for this course, please contact us.

Artificial intelligence tools like ChatGPT, Copilot, and Gemini are revolutionizing administrative workflows. They assist teams in drafting content, scheduling meetings, handling emails, and automating routine tasks.

This live, instructor-led training (available online or onsite) is designed for public sector administrative professionals with little to no prior AI experience. It focuses on improving everyday productivity through the practical application of AI assistants and automation tools.

Upon completion of this training, participants will be able to:

• Grasp how AI tools facilitate common administrative duties.
• Utilize ChatGPT, Copilot, and Gemini to create emails, summaries, and documents.
• Integrate AI tools with calendars, task lists, and office software.
• Apply best practices for crafting prompts and interpreting results.

Format of the Course

• Interactive lectures combined with guided demonstrations.
• Hands-on practice involving real-world administrative tasks.
• Customizable exercises tailored to the tools most relevant to participants' daily work.

Course Customization Options

• To arrange a customized training for this course, please contact us.

Audio AI encompasses artificial intelligence technologies designed to interpret, analyze, generate, or interact with audio signals, such as human speech, environmental sounds, and music.

This instructor-led live training (available online or onsite) is tailored for beginner-level professionals seeking to understand how AI is applied in the audio domain for business, communication, automation, and innovation purposes.

By the end of this course, participants will be able to:

• Grasp the concept of Audio AI and its practical applications in real-world settings.
• Identify various categories of audio AI tools (e.g., transcription, classification, generation).
• Explore business cases within customer service, security, compliance, and media sectors.
• Evaluate AI tools and services appropriate for enterprise audio applications.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practice sessions.
• Hands-on implementation within a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to make arrangements.

ChatGPT is a powerful AI assistant that can support government professionals with drafting, research, summarization, and task automation.

This instructor-led, live training (online or onsite) is aimed at public sector staff with limited or no prior experience using AI tools who wish to apply ChatGPT effectively for government-related communication, analysis, and administrative productivity.

By the end of this training, participants will be able to:

• Use ChatGPT to write and revise government emails, memos, and reports.
• Summarize policy documents, public comments, or research findings with precision.
• Design effective prompts for day-to-day administrative and analytical tasks.
• Apply basic privacy and compliance principles when using AI in a public sector context.

Format of the Course

• Interactive lecture and discussion.
• Real-world government-oriented use cases.
• Hands-on implementation and prompt writing practice.

Course Customization Options

• To request a customized training for this course based on your department's specific workflows or policy priorities, please contact us to arrange.

ChatGPT is an artificial intelligence-driven language model designed to support public sector teams in scaling legislative drafting, policy writing, and document revision processes — all while enhancing clarity, ensuring compliance, and boosting efficiency.

This instructor-led live training session, available online or on-site, targets public sector professionals who have limited or no prior exposure to AI. It is ideal for individuals responsible for drafting, editing, or reviewing legislative and policy materials who wish to enhance their precision, clarity, and speed through the use of ChatGPT.

Upon completion of this training, participants will be equipped to:

• Utilize ChatGPT to draft, refine, and edit legislative or policy documents.
• Implement plain language principles and control tone through effective prompting strategies.
• Generate and revise multiple versions to facilitate stakeholder input or legal review.
• Maintain consistency with compliance requirements and established document structures.

Course Format

• Interactive lectures coupled with group discussions.
• Practical, hands-on application of ChatGPT in real-world legislative and policy drafting scenarios.
• Guided exercises concentrating on document structuring, tone adjustment, and legal clarity.

Customization Options

• To arrange customized training tailored to your department's specific workflows or internal tools, please contact us.

ChatGPT serves as a potent AI assistant, enabling public sector teams to distill lengthy documents into clear, structured briefings suitable for leadership and stakeholders.

This instructor-led live training, available either online or onsite, is designed for government professionals who have little to no prior exposure to AI but regularly handle reports. The course aims to enhance how participants summarize, synthesize, and convert information into formats ready for meetings.

Upon completion of this training, participants will be equipped to:

• Utilize ChatGPT to extract and condense key insights from complex documents.
• Convert raw content into executive summaries, memos, and briefings.
• Refine summaries to ensure clarity, appropriate tone, and alignment with specific purposes.
• Apply secure and effective prompting techniques within government reporting workflows.

Course Format

• Interactive lectures and discussions.
• Practical application of ChatGPT in sample government scenarios.
• Guided exercises focused on summarization, briefing creation, and communication workflows.

Course Customization Options

• To arrange customized training tailored to your department's workflows or internal tools, please contact us.

Microsoft 365 Copilot is an AI-driven assistant integrated into familiar Microsoft applications to facilitate content creation, automate routine tasks, and deliver intelligent insights.

This instructor-led live training, available online or onsite, is designed for public sector employees who have little to no prior experience with AI tools. It focuses on leveraging Microsoft 365 Copilot to improve communication, streamline document workflows, and extract meaningful insights from data and meetings more efficiently.

Upon completion of this training, participants will be able to:

• Utilize Copilot in Word, Excel, and Outlook to draft, analyze, and refine communications.
• Automate repetitive documentation and summarization tasks across Microsoft 365 applications.
• Generate actionable insights from meeting notes, spreadsheets, and written reports.
• Adhere to responsible use guidelines for Copilot within a public sector environment.

Course Format

• Interactive lectures and discussions.
• Practical, hands-on exercises using Microsoft 365 Copilot in simulated government scenarios.
• Guided activities focused on enhancing communication, reporting, and meeting productivity.

Course Customization Options

• To arrange customized training tailored to your department’s specific workflows or internal tools, please contact us.

This instructor-led, live training session in the Netherlands (online or on-site) is aimed at advanced-level government professionals and policy experts who wish to leverage DeepSeek for data-driven governance and policy innovation.

By the end of this training, participants will be able to:

• Utilize DeepSeek AI for policy analysis and strategic decision-making.
• Automate government reports and improve data transparency.
• Apply AI-driven insights for public sector innovation.
• Enhance citizen engagement through AI-powered solutions.

This instructor-led live training in the Netherlands (online or on-site) is designed for intermediate-level public sector professionals who want to use Gemini to generate high-quality content, assist with research, and enhance productivity through advanced AI interactions.

By the end of this training, participants will be able to:

• Craft more effective and customized prompts for specific use cases.
• Generate original and creative content using Gemini.
• Summarize and compare complex information with precision.
• Use Gemini for brainstorming, planning, and organizing ideas efficiently.

Artificial Intelligence (AI) is revolutionizing how public sector entities operate, make decisions, and deliver services on a global scale.

This instructor-led live training, available online or in-person, is designed for public sector leaders who lack a prior background in AI but wish to grasp its fundamentals, assess its strategic value, and discover how to adopt it ethically and effectively within government organizations.

Upon completion of this course, participants will be equipped to:

• Comprehend the core concepts and vocabulary of artificial intelligence.
• Assess the opportunities and risks associated with AI in public sector settings.
• Examine the ethical and regulatory frameworks pertinent to AI usage in government.
• Form well-informed stances on AI-related policy, procurement, and strategic planning.

Course Format

• Engaging lectures and interactive discussions.
• Analysis of real-world public sector case studies.
• Guided group reflection and policy exercises.

Options for Customization

• To arrange customized training for this course, please get in touch with us.

Artificial Intelligence is swiftly emerging as the cornerstone of contemporary product management, fundamentally altering how we identify customer needs, define solutions, and make informed decisions. Much like electricity once revolutionized industrial practices, AI is now reshaping the way products are developed, validated, and iterated upon.

This instructor-led, live training course (available online or onsite) is designed for Product Owners, Scrum Masters, and Agile Coaches seeking to comprehend how AI can augment product ownership and fortify decision-making processes.

Upon completing this training, participants will be equipped to:

• Grasp the core principles of Artificial Intelligence and distinguish between traditional AI and Generative AI (GenAI).
• Apply the seven key stances of a Product Owner (including the new Orchestrator role) and leverage AI to enhance each stance, such as Visionary, Experimenter, or Customer Representative.
• Master the art of effective prompting, treating AI tools as intelligent collaborators with specialized capabilities.
• Deepen customer insights by creating AI-assisted personas for hypothesis testing and discovery, while preserving genuine customer interaction.
• Develop and articulate a clear product vision using structured frameworks like the 3x3 Framework, utilizing AI to craft and visualize narratives.
• Utilize Generative AI tools to expedite prototyping and hypothesis testing, including the generation of mock-ups and product concepts.
• Support product decisions by employing AI tools to analyze, prioritize, and evaluate features based on value, feasibility, and user impact.
• Automate or delegate routine daily tasks (such as emails, stakeholder management, and note-taking) using AI, allowing focus on strategic and creative endeavors.
• Lead discussions on AI ethics, bias, and data security to ensure responsible and sustainable AI adoption.
• Identify and design valuable AI use cases tailored to specific product and organizational contexts.
• Explore and experiment with approximately 20 different AI tools and models, ranging from productivity assistants and prototyping platforms to generative video, image, and coding solutions.