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Course Outline
Introduction to ChatGPT in the Public Sector
- What ChatGPT is and how it works
- Use cases in government workflows
- Strengths, limitations, and responsible use
Writing and Editing Official Communication
- Generating drafts for memos, emails, and reports
- Improving tone, clarity, and plain language
- Adapting content for different audiences or formats
Summarization and Information Extraction
- Summarizing lengthy policy or research documents
- Extracting key points and action items
- Structuring summaries for briefings or meetings
Prompt Design for Government Use
- Basic and advanced prompting techniques
- Using examples and role instructions effectively
- Reusable prompt templates for recurring tasks
Translation and Multilingual Support
- Translating internal and public-facing communications
- Maintaining professional tone across languages
- Using ChatGPT for inclusive, accessible language
Productivity and Task Automation
- Brainstorming and idea generation for initiatives
- Creating content from structured data (e.g., tables)
- Generating outlines for slide decks or briefings
Compliance, Security, and Ethical Use
- Data privacy and information sharing risks
- Complying with internal AI and IT policies
- Building public trust through responsible use
Summary and Next Steps
Requirements
- An understanding of basic digital tools used in public sector environments
- No prior experience with AI or ChatGPT is required
- Familiarity with drafting, reviewing, or managing official communication is helpful
Audience
- Public service teams and administrative professionals
- Policy analysts and government communicators
- Staff seeking to improve productivity through AI-powered tools
7 Hours
Delivery Options
Private Group Training
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- Pre-course call with your trainer
- Customisation of the learning experience to achieve your goals -
- Bespoke outlines
- Practical hands-on exercises containing data / scenarios recognisable to the learners
- Training scheduled on a date of your choice
- Delivered online, onsite/classroom or hybrid by experts sharing real world experience
Private Group Prices RRP from €2280 online delivery, based on a group of 2 delegates, €720 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.
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