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Course Outline
Module 1: Waarom Agile Service Management?
Module 2: Agile Service Management
Module 3: Gebruikmaken van gerelateerde richtlijnen
Module 4: Agile Service Management Rollen
Module 5: Agile Procestechniek
Module 6: Agile Service Management Artefacten
Module 7: Agile Service Management Evenementen
Module 8: Agile Procesverbetering
Requirements
VOORWAARDEN
Enige bekendheid met ITSM-processen en Scrum wordt aanbevolen.
14 Hours
Getuigenissen (2)
werken met DevOps Toolchain
Kesh - Vodacom
Cursus - DevOps Foundation®
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Patrik - Deutsche Telekom IT & Telecommunications Slovakia s.r.o
Cursus - Site Reliability Engineering (SRE) Foundation®
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