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Duration 14 hours
Course Outline
Understanding Qwen Chat in Support Contexts
- Capabilities and limitations relevant to service teams
- AI-assisted versus manual responses
- Ensuring consistency across various communication channels
Crafting Prompts for Customer Support
- Structuring role-based prompts for precise outputs
- Controlling tone, clarity, and professionalism
- Mitigating hallucinations and ambiguous answers
Drafting Responses with Qwen Chat
- Converting customer queries into high-quality replies
- Enhancing response speed while preserving accuracy
- Generating multiple variations for review
Creating Templates and Automation
- Designing reusable prompt templates
- Standardizing common responses
- Adapting templates for distinct customer personas
Managing Complex or Escalated Requests
- Generating troubleshooting steps
- Drafting escalation notes and internal summaries
- Clearly communicating limitations and next steps
Follow-Up and Post-Interaction Communication
- Generating follow-up messages
- Drafting recaps for customers and internal teams
- Maintaining a consistent customer experience
Integrating Qwen Chat into Daily Workflows
- Workflow models for service desks and client teams
- Using Qwen Chat in conjunction with ticketing systems
- Ensuring compliance with organizational guidelines
Best Practices, Quality Control, and Governance
- Review cycles and human-in-the-loop checks
- Maintaining accuracy and reducing risk
- Developing team-wide usage standards
Summary and Next Steps
Requirements
- A solid understanding of customer support workflows
- Experience utilizing digital communication tools
- Familiarity with internal support processes
Target Audience
- Customer support agents
- Client services teams
- Helpdesk and sales support staff
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 3200 € + VAT*
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