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Course Outline
Introduction to AI for Knowledge Management
- Understanding AI-assisted documentation
- Capabilities and boundaries of Qwen Chat
- Identifying content management opportunities
Cleaning and Structuring Existing Content
- Improving clarity, tone, and consistency
- Transforming raw notes into formal documentation
- Restructuring outdated or fragmented content
Creating Policies and Standard Operating Procedures
- Drafting structured policies with AI support
- Refining SOP formatting and language
- Ensuring compliance and accuracy in documentation
Developing Internal Knowledge Base Articles
- Writing FAQs for internal systems and processes
- Generating knowledge articles from SME input
- Ensuring clarity for multi-department audiences
Supporting Documentation Governance
- Managing versioning workflows
- Tracking updates and content changes
- Implementing rules for content quality
Enhancing Internal Communications
- Drafting organizational announcements
- Summarizing complex information for employees
- Maintaining alignment across communication channels
Knowledge Retrieval and Search Optimization
- Tagging and organizing content for findability
- Creating searchable summaries for large documents
- Optimizing internal knowledge structures
Building Reusable Templates and Workflows
- Creating prompt templates for recurring content types
- Standardizing documentation formats
- Integrating AI-assisted workflows into daily operations
Summary and Next Steps
Requirements
- An understanding of organizational documentation practices
- Experience with internal communication workflows
- Familiarity with digital document and content management
Audience
- Documentation teams
- Knowledge workers
- HR and training departments
14 Hours
Delivery Options
Private Group Training
Our identity is rooted in delivering exactly what our clients need.
- Pre-course call with your trainer
- Customisation of the learning experience to achieve your goals -
- Bespoke outlines
- Practical hands-on exercises containing data / scenarios recognisable to the learners
- Training scheduled on a date of your choice
- Delivered online, onsite/classroom or hybrid by experts sharing real world experience
Private Group Prices RRP from €4560 online delivery, based on a group of 2 delegates, €1440 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.
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