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Course Outline

1. Introduction to Lean Thinking (2 hours)

  • Defining Lean: Origins and evolution.
  • Core Lean Principles: Value, Flow, Pull, and Perfection.
  • Recognising types of waste (muda) in service environments.

2. Applying Lean to Requirements and Project Management (4 hours)

  • Capturing Voice of the Customer (VOC).
  • Prioritisation techniques: MoSCoW, WSJF, and the Effort-Impact Matrix.
  • A3 Project Thinking: Structure and practical application.
  • Comparative overview: Lean vs Agile vs Six Sigma.

3. Lean Kanban (4 hours)

  • Key fundamentals and elements of the Kanban system.
  • Effective board management.
  • Utilising Pull mechanisms and Work In Progress (WIP) limits.
  • Flow metrics: Lead Time, Cycle Time, and Takt Time.

4. Lean in Process Improvement (4 hours)

  • Value Stream Mapping (VSM).
  • Detecting waste within banking processes.
  • The concept of KAIKAKU.

5. Additional Lean Tools (2 hours)

  • GEMBA observations.
  • KAIZEN for continuous improvement.
  • Root cause analysis using Ishikawa diagrams and the 5 Whys.
  • Error-proofing with POKA-YOKE.

Summary and Next Steps

Requirements

  • A solid grasp of fundamental project management concepts.
  • Practical experience with business or banking process workflows.
  • Familiarity with Agile or Lean frameworks.

Target Audience

  • Process managers and analysts.
  • Project managers within banking and financial services.
  • Professionals focused on requirements elicitation and process enhancement.
 16 Hours

Custom Corporate Training

Training solutions designed exclusively for businesses.

  • Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
  • Flexible Schedule: Dates and times adapted to your team's agenda.
  • Format: Online (live), In-company (at your offices), or Hybrid.
Investment

Price per private group, online live training, starting from 4800 € + VAT*

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