Course Outline
Introduction
- History of Lean: The Toyota Production System
- Lean manufacturing vs lean service operations
Lean Thinking
- Organizing human activities
Five Principles of Lean
- Value
- The Value Stream
- Flow
- Pull
- Perfection
Types of Waste
- Tangible vs intangible waste
- Value-added versus non-value added activities in work
- Eight types of waste in service operations
- Using the wrong metrics to measure waste
Measuring Performance
- Observing processes
- Understanding the key aspects of a KPI
- Time as a critical factor
Systems Thinking
- Managing for the future
- Deming's systems thinking in service industries
Preparing the Enterprise for Lean
- Lean processes
- The continuous improvement cycle
- Realigning metrics
- Overcoming resistance
- Pilot projects
Implementing Lean in Your Organization
- Organizing the teams
- Applying technology and tools
- Developing people and partners
- Tracking work with Kanban
- Kaizen workshops
Process Mapping
- Using workflow diagrams
- Order-to-delivery cycle
Value Stream Mapping
- Lean measurements
- Creating current and future state maps
Value Stream Analysis
- The 5 S methodology
- Just-in-time
- Built-in-quality
Promoting Lean Thinking across the Enterprise
- Tools + culture change
- Coaching
- Developing communication and feedback channels
- Focus on long-term learning
- Being data-driven
Assessing the Results of Lean
- Lean maturity matrix
- Tracking performance
- Benchmarking against other companies
Developing Lean Leaders
- Setting up a Lean leadership team
- Creating a succession system
Complimentary Methodologies
- Agile and Scrum
- Six Sigma
Closing Remarks
Requirements
- A desire to develop people, improve efficiency, and eliminate waste within the organization.
Audience
- Business managers
Delivery Options
Private Group Training
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- Customisation of the learning experience to achieve your goals -
- Bespoke outlines
- Practical hands-on exercises containing data / scenarios recognisable to the learners
- Training scheduled on a date of your choice
- Delivered online, onsite/classroom or hybrid by experts sharing real world experience
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