Course Outline

Understanding Artificial Intelligence

  • What is AI: Definitions and real-world examples
  • Types of AI: From automation to machine learning
  • How AI impacts business operations

AI and Business Process Automation

  • How AI supports digital transformation
  • AI applications in accounting, HR, procurement, and customer service
  • Understanding process automation and intelligent workflows

Exploring AI Tools for Administrative Work

  • Overview of common AI-based tools (chatbots, document automation, predictive analytics)
  • Using AI assistants for scheduling, reporting, and communication
  • Practical demonstrations of accessible AI tools

AI in Data Management and Decision-Making

  • AI and data: how intelligent systems use information
  • Improving decision-making with AI insights
  • Understanding data privacy and ethical AI use

Integrating AI into ERP and Automation Systems

  • How AI enhances ERP functionality
  • Examples of AI integration in procurement, finance, and HR modules
  • Preparing for AI-driven digital transformation

Hands-on Practice

  • Using AI-powered office tools for routine tasks
  • Automating simple workflows with available platforms
  • Group exercises: identifying automation opportunities in the workplace

Best Practices and Future of AI in Business

  • Developing a culture of digital innovation
  • Ethical considerations and responsible AI use
  • Adapting to AI-driven changes in the workplace

Summary and Next Steps

Requirements

  • Basic computer literacy
  • Familiarity with office applications (e.g., Excel, Word, email tools)
  • An interest in learning how AI supports business process automation

Audience

  • Administrative staff across departments
  • Managers and team leaders
  • Professionals seeking to understand AI in daily business operations
 7 Hours

Delivery Options

Private Group Training

Our identity is rooted in delivering exactly what our clients need.

  • Pre-course call with your trainer
  • Customisation of the learning experience to achieve your goals -
    • Bespoke outlines
    • Practical hands-on exercises containing data / scenarios recognisable to the learners
  • Training scheduled on a date of your choice
  • Delivered online, onsite/classroom or hybrid by experts sharing real world experience

Private Group Prices RRP from €2280 online delivery, based on a group of 2 delegates, €720 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.

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