Introduction to AI for Administrative Operations Training Course

This practical course on Agentic AI for Business Automation teaches participants how to design, integrate, and scale AI-driven agents for real-world business processes. It focuses on identifying automation opportunities, integrating tools, and building practical use cases across customer service, supply chain, and marketing workflows.

This instructor-led live training (available online or onsite) targets intermediate-level professionals who want to implement AI-powered automation using no-code, low-code, and Python-based approaches.

Upon completion of this training, participants will be able to:

• Identify key areas where agentic AI can drive process efficiency and innovation.
• Map workflows suitable for AI agent integration.
• Implement automation through APIs and orchestration tools.
• Integrate AI models into real business scenarios with measurable impact.
• Develop governance and monitoring structures for AI-driven operations.

Format of the Course

• Interactive lectures and practical demonstrations.
• Hands-on exercises and guided projects.
• Live implementation in a sandbox automation environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in the Netherlands (online or on-site) is aimed at beginner-level, intermediate-level, and advanced-level professionals who wish to use Artificial Intelligence in Project Management and Agile Methodologies to shift from manual coordination to data-driven orchestration. This category focuses on leveraging Machine Learning and Large Language Models to solve traditional "bottlenecks" in the software development lifecycle (SDLC). By applying AI to areas like GitOps, capacity planning, and requirements engineering, organizations can achieve higher precision in forecasting and significantly reduce the time spent on administrative overhead. This methodology helps teams focus on high-value creative work while AI handles the complexity of data processing and scenario planning.

By the end of this training, participants will be able to:

• Understand the technical foundations of Transformers, LLMs, and SLMs.
• Critically evaluate AI tools based on cost, latency, data privacy, and vendor lock-in.
• Master advanced prompt engineering and RAG techniques for professional use.
• Integrate AI into the full Agile lifecycle, from ideation and backlog refinement to risk management.
• Identify and mitigate risks related to AI ethics, biases, hallucinations, and "model collapse."
• Apply "model-based problem solving" to complex engineering and management tasks.

This instructor-led, live training in the Netherlands (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to transform traditional architectural workflows into AI-native processes. Rather than replacing the architect's creativity, we focus on augmenting it - using Artificial Intelligence to handle repetitive tasks, accelerate conceptualization, and automate administrative burdens. The workshop bridges the gap between raw sketches and high-end professional presentations.

By the end of this training, participants will be able to:

• Generate 3-5 conceptual variants in the time it previously took to create one.
• Perform independent high-end post-production on renderings, eliminating the need for external outsourcing for minor corrections.
• Utilize Multimodal AI (Gemini/GPT) to analyze complex legal building codes and technical documentation.
• Implement automated administrative workflows to recover a few hours of manual work per week.

The 'Artificial Intelligence (AI) for Corporate Professionals' course offers an introduction to the safe and effective integration of AI across various corporate departments. It is designed to boost productivity, improve communication, and streamline operations.

This instructor-led training, available online or on-site, targets non-technical corporate professionals who want to learn how to use AI tools such as ChatGPT, Gemini, and Copilot to enhance their daily workflows.

Upon completion of this training, participants will be able to:

• Grasp the fundamentals of AI, including associated risks and ethical considerations.
• Utilize AI to automate tasks and support communication and research activities.
• Develop structured prompts specifically designed for real-world administrative tasks.
• Prepare a plan for the safe and scalable adoption of AI tools within their teams.

Course Format

• Interactive lectures and discussions.
• Practical application of AI tools in corporate scenarios.
• Guided exercises focused on process improvement and communication.

Course Customization Options

• To arrange customized training for this course based on your department's workflows or internal tools, please contact us.

This instructor-led, live training in the Netherlands (online or onsite) is aimed at beginner-level to intermediate-level professionals from various departments who wish to learn how to efficiently use AI tools for daily tasks, saving time and improving productivity.

By the end of this training, participants will be able to:

• Identify AI-powered tools suitable for different tasks.
• Automate repetitive processes to improve workflow efficiency.
• Leverage AI for better communication, reporting, and decision-making.
• Ensure responsible and ethical AI usage in the workplace.

This course, Strategic AI Implementation for Operational Excellence, takes your team beyond standard chatbot interactions. It covers advanced prompt engineering, enterprise-grade data security, and targeted automation for Legal, Procurement, and Quality Management workflows. Participants will navigate automated contract analysis, vendor comparison frameworks, SOP drafting tools, and structured prompting techniques for processing complex corporate documents. The programme equips Legal, Procurement, and Quality Management teams with proven frameworks to integrate large language models into daily operations, transforming generic AI tools into specialized assistants that enhance document analysis, streamline procurement decisions, and uphold quality compliance standards in professional settings.

This instructor-led, live training in the Netherlands (online or on-site) is designed for intermediate to advanced developers and AI enthusiasts who wish to create advanced AI workflows in n8n.

By the end of this training, participants will be able to:

• Understand the integration of AI services with n8n workflows.
• Implement AI-driven decision-making in automated processes.
• Create custom AI nodes and use pre-built AI nodes in n8n.
• Analyze and optimize the performance of AI workflows.

Artificial Intelligence (AI) is reshaping our working environments—streaming routine tasks, boosting collaboration, and refining decision-making. Platforms such as ChatGPT and Microsoft Copilot empower teams to produce content, analyse data, and optimise communication. However, it is essential to utilise these tools with a clear understanding of data privacy, security protocols, and ethical standards.

Offered as either an online or onsite live training session led by an instructor, this course targets beginners among professionals and managers who want to grasp the basics of AI and apply its tools effectively and securely in their daily workflows.

Upon completion, participants will be equipped to:

• Grasp the fundamentals of AI and its practical workplace applications.
• Leverage ChatGPT and Copilot to enhance productivity and teamwork.
• Implement AI tools responsibly, keeping data privacy and ethical considerations in mind.
• Identify opportunities to automate repetitive tasks using AI capabilities.

Course Format

• Interactive lectures accompanied by group discussions.
• Practical exercises based on real-world business scenarios.
• Guided practice sessions involving ChatGPT, Copilot, and automation prompts.

Course Customization Options

• To arrange a tailored training session for this course, please get in touch with us.

This live, instructor-led training in the Netherlands (available online or onsite) is designed for IT support professionals who want to use AI tools and automation platforms to streamline support processes, standardize responses, and reduce the burden of manual documentation.

Artificial Intelligence (AI) is a rapidly evolving discipline offering tools and systems that automate tasks, analyze data, and enhance decision-making across all business functions.

This instructor-led live training (available online or onsite) is designed for non-technical professionals who want to understand what AI is, how it works, and how it can boost productivity across various departments within a company.

Upon completion of this training, participants will be able to:

• Grasp the fundamental concepts and capabilities of AI.
• Recognize how AI is transforming various business areas.
• Identify AI tools that can be used to enhance daily workflows.
• Integrate simple AI-powered processes to improve decision-making and efficiency.

Format of the Course

• Interactive lecture and discussion.
• Hands-on demonstrations using AI tools.
• Scenario-based exercises and use case exploration.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

What You Will Learn

Essential Tools and Features
Participants will become acquainted with Canva’s core functionalities: adding and formatting text, as well as managing images and graphics. These skills form the foundation for creating clear and visually appealing designs.

Building Your First Project
Through a practical session, participants will create their initial project. This includes learning how to select templates, modify colors and fonts, and customize designs with personal elements.

Advanced Design Techniques
Participants will explore advanced features to produce professional and distinctive projects. Topics include gradients, infographics, diagrams, and photo editing techniques such as filters, cropping, and color correction.

AI Integration in Canva
Participants will learn to utilize AI tools to automate tasks, generate graphics and text, and streamline the overall design process. This approach aims to enhance both efficiency and output quality.

ChatGPT and Microsoft 365 Copilot are artificial intelligence-powered tools designed to boost productivity and improve communication by leveraging automation, intelligent content generation, and workflow optimization.

This instructor-led live training, available either online or onsite, targets intermediate-level professionals looking to harness the combined capabilities of ChatGPT and Microsoft 365 Copilot. The course focuses on automating document creation, enhancing communication strategies, and facilitating data-driven decision-making.

Upon completing this training, participants will be equipped to:

• Utilize ChatGPT to automate tasks such as drafting, summarization, and idea generation.
• Employ advanced prompting techniques to achieve higher-quality AI-generated content.
• Apply Microsoft 365 Copilot within Excel, PowerPoint, and Outlook to analyze data and streamline communication processes.
• Integrate Copilot into enterprise workflows to foster collaboration and automate processes.

Course Format

• Interactive lectures accompanied by live demonstrations.
• Hands-on exercises and real-world case studies.
• Practical application within the Microsoft 365 environment.

Course Customization Options

• For customized training arrangements, please contact us.

ChatGPT is an AI-driven conversational tool designed to boost productivity by supporting content creation, research, communication, and workflow automation.

This instructor-led live training (available online or onsite) is designed for professionals with little to no AI experience who want to maximize their efficiency by integrating ChatGPT into their daily tasks.

Upon completion of this training, participants will be able to:

• Grasp the fundamentals of ChatGPT and its underlying mechanisms.
• Apply ChatGPT effectively across various workplace scenarios.
• Craft optimized prompts to achieve higher-quality responses.
• Recognize ChatGPT’s limitations and adhere to best practices for its use.

Course Format

• Interactive lectures and group discussions.
• Numerous exercises and practical practice sessions.
• Hands-on implementation within a live laboratory environment.

Customization Options

• To arrange a customized training session for this course, please get in touch with us.

By the end of this training, participants will be able to:

• Master enterprise prompt architecture across 6 layers (Role, Context, Constraints, Domain Standards, Format, Examples).
• Encode business, security, and compliance constraints (GDPR, EU AI Act, sector standards) directly into prompts.
• Co-build a prompt library that is validated, shared, and governed by all teams.
• Define sustainable governance: Prompt Curator role, naming conventions, versioning, quality metrics.
• Leave with concrete deliverables: Library v1.0, Governance Charter, 30-Day Deployment Plan.

Course format for participant assessment

• Interactive multi-profile workshops (Architects, Developers, QA, Team Leaders).
• Facilitated co-construction by an architect-consultant: participants build real, operational deliverables.
• All co-built deliverables belong entirely to the client organization.

Course customization options

• To request a customized version of this training, please contact us to make the
  necessary arrangements.

Module 1: Grasping AI and Its Influence

• Comprehensive Introduction to AI
• AI Ethics