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Course Outline

Foundations of Agentic AI in Business Automation

  • Defining agentic AI and its significance in automation
  • Key tools and frameworks for creating intelligent agents
  • Enterprise applications: customer service, logistics, and marketing

Identifying Opportunities for Automation

  • Analyzing existing workflows and identifying bottlenecks
  • Assessing the feasibility and ROI of AI-driven automation
  • Establishing success metrics and defining integration needs

Architecting Agentic Workflows

  • Creating task-specific and orchestration-level agents
  • Structuring prompts and logic for automation agents
  • Incorporating decision-making logic and exception handling

Connecting Agents to Business Systems

  • Linking AI agents with CRMs, ERPs, and communication platforms
  • Leveraging Zapier, Make, or Power Automate for orchestration
  • Building API-based integrations using Python

Practical Applications

  • Automating customer service and performing sentiment analysis
  • Forecasting demand and coordinating vendors in the supply chain
  • Optimizing marketing campaigns with AI-driven insights

Governance, Security, and Oversight

  • Managing access controls and data sensitivity
  • Configuring monitoring dashboards and alert systems
  • Reviewing and auditing automated decisions

Capstone Project: Constructing an Integrated AI Workflow

  • Selecting a specific process for automation
  • Designing and deploying the AI agent
  • Conducting testing, evaluation, and optimization

Conclusion and Future Steps

Requirements

  • Fundamental grasp of business workflows and process automation
  • Working knowledge of Python or API-based integrations
  • Prior experience with productivity or automation tools

Target Audience

  • Product managers looking to uncover automation potential
  • Automation engineers building AI-driven workflows
  • Business analysts creating data-informed business processes
 21 Hours

Custom Corporate Training

Training solutions designed exclusively for businesses.

  • Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
  • Flexible Schedule: Dates and times adapted to your team's agenda.
  • Format: Online (live), In-company (at your offices), or Hybrid.
Investment

Price per private group, online live training, starting from 4800 € + VAT*

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