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Course Outline

Grasping the Fundamentals of Artificial Intelligence (AI)

  • Defining AI: Historical context and evolutionary path
  • Operational mechanics of AI: Data processing, algorithms, and learning models
  • Categories of AI (narrow vs. general, generative AI, machine learning)

AI in Daily Life and Commercial Settings

  • Illustrations of AI already prevalent in everyday use
  • Industries undergoing transformation through AI
  • Debunking myths and clarifying facts regarding AI in the workplace

AI Applications Across Various Departments

  • Sales and Customer Service: Lead qualification, chatbot deployment, sales forecasting
  • Marketing: Content creation, campaign analytics, trend identification
  • Finance: Invoice automation, fraud detection, predictive analysis
  • HR: Recruitment screening, insights into employee engagement
  • Administration and Operations: Document handling, task automation

Initiating the Use of AI Tools

  • An overview of ChatGPT, Copilot, Gemini, Claude, and other platforms
  • Leveraging AI for drafting emails, reports, and presentations
  • AI utilities for scheduling, summarization, and translation

Practical Application: AI in Practice

  • Drafting and refining text using AI assistance
  • Generating reports and conducting basic data analysis
  • Automating standard administrative duties

Challenges and Ethical Perspectives

  • AI limitations: Bias, hallucination, and over-reliance
  • Concerns regarding data privacy, confidentiality, and regulatory compliance
  • Strategies for responsible AI utilization in professional environments

Future Steps: Cultivating an AI-Positive Culture

  • Fostering a mindset conducive to AI integration
  • Promoting experimentation and digital inquisitiveness
  • Accessing resources for ongoing AI education

Recap and Action Planning

  • Review of essential concepts and key insights
  • Pinpointing AI opportunities within your specific department
  • Formulating a personal action plan: “How can I leverage AI to automate or improve my tasks?”

Requirements

  • No previous experience with AI or programming is necessary

Target Audience

  • Staff members from administrative, sales, finance, marketing, HR, and other departments
  • Managers and team leaders seeking to understand AI adoption
  • Support and back-office personnel
 7 Hours

Custom Corporate Training

Training solutions designed exclusively for businesses.

  • Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
  • Flexible Schedule: Dates and times adapted to your team's agenda.
  • Format: Online (live), In-company (at your offices), or Hybrid.
Investment

Price per private group, online live training, starting from 1600 € + VAT*

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