MSP® Foundation & Practitioner Training Course

This instructor-led, live training in the Netherlands (online or onsite) is aimed at advanced-level professionals who wish to master ClickUp's reporting and dashboard features to drive data-driven decision-making and optimize workflows.

By the end of this training, participants will be able to:

• Create and customize advanced dashboards in ClickUp.
• Use ClickUp's reporting tools to track key performance indicators (KPIs).
• Automate data collection and visualization.
• Integrate external data sources for comprehensive analytics.
• Optimize dashboards for team collaboration and executive reporting.

This course equips participants with the necessary guidance to understand Process Owner responsibilities, enabling them to articulate their role in terms of process management. It provides the essential education required to oversee the design, re-engineering, and continuous improvement of IT Service Management (ITSM) processes, with a specific focus on Agile Service Management. Learners will discover how to integrate Scrum practices into their duties and utilize Agile and Lean principles to implement just enough process, while continually aligning process performance with broader business objectives.

This course is designed to deepen your comprehension of agile methodologies and digital transformation within the context of government operations. Following an exploration of the digital and agile mindsets and behaviours, the curriculum delves into key agile methods, techniques, and tools, demonstrating their effective application. Additionally, the course examines the most recent guidance on agile practices in the public sector alongside primary digital government standards. Delivery combines presentations, exercises, and interactive activities, available both in-person and remotely.

This instructor-led live training in the Netherlands (online or onsite) is aimed at intermediate-level professionals who wish to enhance workflow efficiency by leveraging ClickUp’s automation and integration features.

By the end of this training, participants will be able to:

• Understand ClickUp’s automation capabilities and use cases.
• Create and manage automations to streamline workflows.
• Integrate ClickUp with third-party tools like Slack, Google Drive, and Zapier.
• Set up triggers, conditions, and actions for automated task management.
• Optimize team collaboration through automation and integrations.

This instructor-led, live training in the Netherlands (online or onsite) is designed for intermediate-level professionals who wish to apply Agile project management principles using ClickUp’s features.

By the end of this training, participants will be able to:

• Set up and configure ClickUp for Agile project management.
• Manage sprints, backlogs, and epics effectively.
• Leverage ClickUp’s Kanban, List, and Timeline views for Agile workflows.
• Track team velocity, burndown charts, and performance metrics.
• Automate Agile processes to improve efficiency.
• Integrate ClickUp with other Agile development tools.

This instructor-led live training in the Netherlands (online or onsite) is designed for advanced professionals aiming to tailor ClickUp for business operations, enhance process efficiency, and integrate automation for scalable workflows.

Upon completion of this course, participants will be capable of:

• Adapting ClickUp’s workspaces, views, and templates to suit business operations.
• Designing and refining workflows for effective process management.
• Deploying advanced automation to handle repetitive tasks efficiently.
• Linking ClickUp with various business tools and data sources.
• Monitoring and evaluating process efficiency through ClickUp reporting features.

This instructor-led, live training in the Netherlands (online or onsite) is designed for advanced professionals seeking to utilize ClickUp for managing large-scale projects, fostering cross-functional teamwork, and driving enterprise-wide efficiency.

Upon completing this training, participants will be able to:

• Deploy ClickUp at an enterprise level adhering to best practices.
• Organize workspaces, spaces, and projects effectively for large teams.
• Utilize advanced reporting and dashboards to gain executive insights.
• Automate workflows and integrate ClickUp with enterprise systems.
• Strengthen governance, compliance, and security measures within ClickUp.

This instructor-led, live training in the Netherlands (online or onsite) is aimed at beginner-level professionals who wish to learn the fundamentals of ClickUp for task and project management, as well as personal productivity.

By the end of this training, participants will be able to:

• Navigate ClickUp’s interface and workspace structure.
• Create and manage tasks, lists, and projects efficiently.
• Utilize views like List, Board, and Calendar for better organization.
• Apply productivity features such as priorities, tags, and custom statuses.
• Collaborate effectively using comments, mentions, and shared spaces.
• Set up personal productivity workflows to manage daily tasks.

This instructor-led, live training in the Netherlands introduces the advanced capabilities of JIRA. Key topics include creating and managing different types of JIRA projects, leveraging JIRA for agile projects, configuring agile boards, managing built-in and custom fields, creating and managing screens and filters, performing basic and advanced issue searching, applying screen schemes, managing and updating workflows, configuring and applying workflow schemes, as well as performing analysis and generating reports.

By the end of this training, participants will be able to:

• Manage issues effectively.
• Create and run Scrum and Kanban projects.
• Manage built-in and custom fields.
• Understand and manage business processes, workflows, and workflow schemes.
• Perform basic and advanced searches and analysis.
• Generate and review reports.

This instructor-led, live training in the Netherlands introduces JIRA's approach to software planning, tracking, and releasing, guiding participants through the creation and management of a JIRA project.

By the end of this training, participants will be able to:

• Understand the concepts and functionality behind JIRA's user interface and workflows.
• Add, modify, clone, link, and prioritize issues.
• Progress issues through the entire workflow.
• Perform searches.
• Manage and customize screens and filters.

This instructor-led, live training in the Netherlands (online or onsite) targets intermediate-level business analysts who wish to master the tools and techniques of business analysis and prepare for the PMI-PBA exam.

By the end of this training, participants will be able to:

• Learn the tools, techniques, and practices of business analysis as outlined by PMI.
• Master the five domains of business analysis.
• Develop practical skills for identifying stakeholders' needs, managing requirements, and ensuring successful project outcomes.
• Understand the PMI-PBA certification process and prepare for the certification exam.

This instructor-led, live training in the Netherlands (online or onsite) is aimed at project managers who wish to manage projects with Trello.

By the end of this training, participants will be able to:

• Manage and track tasks to improve project workflows and boost team productivity.
• Add functionality and extensions not included in the standard Trello for tracking the progress of complex projects.
• Organize multiple projects with Trello.