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Course Outline
Introduction to Change Management
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Lecture: Define change management; types of organizational change (structural, process, cultural, technological). Explain the difference between change and transition.
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Discussion/Q&A: “Think about a change you’ve experienced at work. What made it challenging or easy?”
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Practice: Icebreaker activity — “Change Timeline” where participants map a personal or professional change and share lessons learned.
Understanding the Human Side of Change
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Lecture: The Change Curve model (based on Kübler-Ross), emotional responses to change, and why resistance happens.
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Discussion/Q&A: “Which emotions do you notice in yourself first when change occurs?”
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Practice: Group exercise — review short case study of a company introducing new software. Identify possible emotional reactions from different team members and propose supportive responses.
Personal Resilience and Adaptability
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Lecture: Traits of resilient employees; reframing challenges as opportunities; stress management techniques.
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Discussion/Q&A: “What strategies help you adapt faster when facing a new situation?”
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Practice: Guided role-play — participants practice reframing negative statements about change into positive, action-oriented perspectives.
Communication During Change
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Lecture: Importance of clear communication; active listening; asking clarifying questions; avoiding rumors.
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Discussion/Q&A: “What information do you usually need to feel comfortable with change?”
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Practice: Small groups develop a ‘communication checklist’ for employees during organizational changes. Share and refine ideas.
Working Effectively Through Uncertainty
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Lecture: Managing workload and priorities during transition; focusing on what can be controlled; maintaining collaboration.
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Discussion/Q&A: “What can you control in your daily work during periods of change?”
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Practice: Scenario simulation — participants are given a fictional reorganization plan. In teams, decide how to adjust tasks and maintain productivity.
Building a Positive Mindset Toward Change
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Lecture: Growth mindset principles; benefits of embracing change for career development.
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Discussion/Q&A: “Have you ever benefited from a change you resisted at first? What changed your perspective?”
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Practice: Reflection exercise — participants list three potential personal benefits from a change they are currently facing at work.
Action Planning and Wrap-Up
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Lecture: Summary of key lessons; the role of individual initiative in successful change.
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Discussion/Q&A: “What is one action you will take to handle change more effectively?”
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Practice: Each participant completes a “Change Action Plan” outlining specific steps they will take to apply course concepts in their workplace.
Requirements
- Basic understanding of workplace structures and processes.
- At least 6 months of experience in a professional environment.
- Proficiency in reading and understanding workplace communication in English.
- No prior change management knowledge required.
- Ability to participate in group discussions and role-play exercises.
Target Audience
- Employees in non-managerial roles who are experiencing or anticipating organizational changes.
- Professionals in administrative, operational, technical, or service roles within any industry.
- Individuals seeking to strengthen adaptability, communication, and resilience during transitions.
7 Hours
Delivery Options
Private Group Training
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- Customisation of the learning experience to achieve your goals -
- Bespoke outlines
- Practical hands-on exercises containing data / scenarios recognisable to the learners
- Training scheduled on a date of your choice
- Delivered online, onsite/classroom or hybrid by experts sharing real world experience
Private Group Prices RRP from €2280 online delivery, based on a group of 2 delegates, €720 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.
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