Course Outline
Introduction to ChatGPT
- What is ChatGPT and how does it work?
- Overview of ChatGPT for customer service
Enhancing Customer Interactions
- Using ChatGPT to provide personalized customer support
- Leveraging ChatGPT for efficient ticket handling and issue resolution
- Implementing ChatGPT for multilingual support
Developing ChatGPT-powered Chatbots
- Designing conversational flows and user experiences
- Training chatbots to handle common customer inquiries
- Integrating ChatGPT-powered chatbots into existing customer service systems
Automation and Efficiency
- Automating repetitive tasks and inquiries with ChatGPT
- Streamlining customer service workflows with ChatGPT
- Implementing proactive customer engagement using ChatGPT
Best Practices for ChatGPT in Customer Service
- Ensuring consistent and accurate responses with ChatGPT
- Addressing privacy and security considerations
- Monitoring and evaluating ChatGPT performance and customer feedback
Ethical Use of ChatGPT in Customer Service
- Avoiding biases and promoting inclusivity in customer interactions
- Transparency and disclosure when using ChatGPT-powered systems
- Exploring ethical considerations and responsible AI use in customer service
Future Trends and Developments
- Emerging advancements in ChatGPT and customer service
- Implications of AI in the future of customer support
- Opportunities for innovation and growth in customer service with ChatGPT
Summary and Next Steps
Requirements
- Basic computer experience
- Familiarity with customer service principles and practices
Audience
- Customer service representatives
- Customer support managers
- Call center agents
- Customer experience professionals
Delivery Options
Private Group Training
Our identity is rooted in delivering exactly what our clients need.
- Pre-course call with your trainer
- Customisation of the learning experience to achieve your goals -
- Bespoke outlines
- Practical hands-on exercises containing data / scenarios recognisable to the learners
- Training scheduled on a date of your choice
- Delivered online, onsite/classroom or hybrid by experts sharing real world experience
Private Group Prices RRP from €4560 online delivery, based on a group of 2 delegates, €1440 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.
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Public Training
Please see our public courses
Testimonials (4)
I really liked how informed the trainer was - he had an answer to every question; I also liked how many topics we managed to cover in 1 day! It was really insightful and nice
Kalina Petrova
Course - Future-Ready HR: Unlocking AI’s Potential in People Operations
I like the way Sonia interact with audience, she made the webinar alive not boring like others webinar. I also got surprised by the ChatGPT and really impress.
NURUL FARIHAH BINTI ABD MALEK - HRD CORP
Course - ChatGPT for Accounting
His way of gaining audience
Venkata Narasimha Murthy - 6Point6
Course - ChatGPT for Automation
The various ways that one can engage with chat GPT