ITIL® Training in Delft

This instructor-led live training, available in Delft (online or onsite), is designed for intermediate-level IT professionals and ICT service managers who want to understand and apply ITSM fundamentals and practices based on ITIL 4.

Upon completing this training, participants will be capable of:

• Gaining insight into the core concepts and framework of ITIL 4.
• Applying service design and architecture practices consistent with ITIL 4 principles.
• Ensuring effective delivery and long-term sustainability of ICT services.
• Evaluating real-world scenarios and simulating ITSM practices.

This training programme is tailored for professionals who already possess an ITIL® 4 Foundation certification and wish to update their expertise to align with the latest ITIL® 5 framework.
It offers a streamlined and efficient transition, focusing on the key distinctions, innovative concepts, and expanded practices introduced in ITIL® 5.

This training offers a thorough introduction to ITIL® 5, the contemporary framework designed for managing digital products and services within today's rapidly evolving business landscapes. It empowers participants with a robust understanding of how organizations can generate value through efficient service management and collaborative efforts.