Course Outline
- Core ITIL terminology and definitions
- Product and service management
- Experience, Strategy, and Transformation
- Service offerings
- Value co-creation
- Service relationships
- The ITIL Four Dimensions of Product and Service Management
- Overview of the ITIL Four Dimensions
- Internal and external factors
- The ITIL Product and Service Lifecycle
- Introduction to the ITIL Product and Service Lifecycle
- Purpose and scope of lifecycle activities
- The ITIL Value System
- Components of the ITIL Value System
- ITIL Guiding Principles
- Governance
- Value chain
- Management practices
- The ITIL Continual Improvement Model
- Value stream identification, mapping, and management
- Core concepts of value stream mapping and management
- Applications of value streams
- Purpose of value stream mapping and management
- ITIL and AI
- Introduction to AI
- ITIL AI Governance
- ITIL and other frameworks
- ITIL and DevOps
- ITIL and PRINCE2
Requirements
There are no prior preparation requirements or specific prerequisites for this training. The course is ideal for both newcomers and professionals seeking to structure their existing knowledge of IT service management.
Target audience
This course is tailored for:
- Professionals beginning their ITIL or service management career
- IT specialists, service desk teams, and support engineers
- Managers and team leaders engaged in digital products or services
- Business representatives collaborating closely with IT or digital service providers
Certification
The training readies participants for the official ITIL® 5 Foundation certification exam, which is included in the course fee. This globally recognized certification acts as a gateway to advanced ITIL qualifications and career progression in IT service management.
Examination process
Participants are provided with an exam voucher valid for six months, offering flexibility to select a suitable exam date.
Following the training, each participant receives an email containing detailed instructions on exam registration. The exam date is scheduled directly with PeopleCert through the participant’s individual account.
The exam is administered online under remote supervision. A certified PeopleCert proctor connects to the participant’s computer and monitors the session via webcam to guarantee exam integrity. Prior to the exam, participants must show their surroundings using the camera to verify that no unauthorized materials or other individuals are present in the room.
Exam specifications
- Duration: 60 minutes
- Format: Multiple-choice exam (40 questions)
- Passing score: 65% (minimum 26 correct answers)
- Materials: Closed-book exam (no reference materials permitted)
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 3200 € + VAT*
Contact us for an exact quote and to hear our latest promotions
Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
I am working mainly base on ITIL, I joined to learn and understand more what I am doing
