Course Outline
- Core concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities, and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- Integration of ITIL with other frameworks
Requirements
Target Audience
This course is intended for:
- Individuals holding a valid ITIL® 4 Foundation certification
The training readies participants for the official ITIL® 5 Foundation Bridge certification exam, which is part of the course. This certification validates updated ITIL framework knowledge and aids in ongoing professional growth in service management.
Participant Preparation
Participants must hold a current ITIL® 4 Foundation certificate. No additional prior preparation is needed before attending the course.
Examination Procedure
Participants are provided with an exam voucher valid for six months, offering flexibility in choosing an exam date.
Following the training, participants will receive guidance on registering for the exam. Scheduling is managed directly via the PeopleCert platform using a personal account. The exam is delivered online under remote supervision. A PeopleCert proctor oversees the session using a webcam and secure connection. Prior to starting, participants must verify their identity and display their environment to ensure adherence to exam protocols.
Exam Specifications
- Duration: 30 minutes
- Format: Multiple-choice exam (20 questions)
- Passing Score: 65% (minimum 13 correct answers)
- Materials: Closed-book exam
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 1600 € + VAT*
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Testimonials (1)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
