Instructor-led CRM (Customer Relationship Management) training courses, delivered either online or onsite, illustrate the principles and practical applications of Customer Relationship Management through engaging dialogue and hands-on exercises.
CRM training is offered in two formats: "online live training" and "onsite live training". Online live training (also known as "remote live training") is conducted via an interactive remote desktop. Onsite live training can take place at your local premises in Leiden or at NobleProg's corporate training centres in Leiden.
NobleProg -- Your Local Training Provider
Leiden
Golden Tulip/Tulip Inn Leiden Centre, Schipholweg 3, Leiden, Netherlands, 2316XB
The 4-star Golden Tulip Leiden Center is located right next to the Tulip Inn Leiden Center hotel; together they accommodate 7 stars under one roof. The hotels are ideally located with Leiden Central Station directly opposite and many motorways within easy reach. A beautiful location in the center of the historic city of Leiden full of museums and picturesque spots. Experience, enjoy and be inspired.
Golden Tulip & Tulip Inn Leiden Center have a large diversity of hotel rooms; from comfortable and modern furnished standard rooms to luxurious executive rooms. In total there are 155 rooms. Furthermore, the hotels have a renovated restaurant called "Rubens", a cozy bar / lounge and an extensive meeting & conference center.
The 6 multifunctional rooms make Golden Tulip & Tulip Inn Leiden Center the ideal location for small and medium-sized meetings. The rooms have a capacity of 4 to 100 people. The meeting rooms offer countless possibilities in terms of setup and technical facilities. Convenience, efficiency, hospitality and professionalism are paramount. All rooms have air conditioning, free wireless internet and daylight.
Until the early 19th century, fishing in Noordwijk aan Zee remained the most important form of income. Later the population started to focus more and more on tourism. More than 1 million overnight stays take place every year. Noordwijk aan Zee consists of several districts and is located on the dunes. There are various catering establishments such as hotels, entertainment centers and restaurants (also on the beach) and there is a shopping center that has a Sunday opening. Every year events take place on the boulevard around the lighthouse on the Vuurtorenplein. The municipality has a KNRM rescue station and a reformed church (1647) with pulpit from the 17th century.
Since the merger with the Noordwijkerhout municipality, the municipality consists of four centers.
Noordwijk aan Zee, traditionally a fishing village, has become a seaside resort with a long coastal strip of approximately 13 km. . Noordwijk aan Zee has two boulevards, both of which are named after a queen, Queen Wilhelmina Boulevard and Queen Astrid Boulevard.
Noordwijk-Binnen radiates the tranquility of earlier centuries in the old core. In 1992 the old village center was designated as a protected village view under the Monuments Act.
Noordwijkerhout, a village and former municipality northeast of Noordwijk..Noordwijk aan Zee is rated as the 12th richest location in the Netherlands. Beer magnate Freddy Heineken has built a villa there with the characteristic green roof.
The Two Brothers Noordwijk Beach Hotel is located on the boulevard of Noordwijk with a view of the village and the sea and has several conference rooms and training rooms that make it the perfect place for business meetings and stimulating training. Noordwijk is a 30-minute drive from Amsterdam and The Hague and only 20 minutes from Leiden.
Microsoft Dynamics 365 Finance & Operations provides a robust development environment designed for customizing ERP functionality and seamlessly integrating with external systems.
This instructor-led live training, available online or onsite, targets intermediate to advanced developers and technical support professionals looking to build, maintain, and support solutions within Microsoft Dynamics 365 Finance & Operations.
Upon completing this training, participants will be equipped to:
Configure a development environment utilizing Visual Studio and X++.
Develop forms, classes, tables, and workflows within F&O.
Implement business logic through events, permissions, and validations.
Generate custom reports and extend existing functionality.
Integrate external services via REST APIs and OData.
Test, debug, and optimize performance in the F&O environment.
Manage data migrations and continuous system updates.
Course Format
Interactive lectures and discussions.
Extensive exercises and practical application.
Hands-on implementation in a live lab environment.
Course Customization Options
To request customized training for this course, please contact us to make arrangements.
Microsoft Dynamics 365 Finance & Operations is an enterprise-grade ERP platform designed to manage global financials, supply chain operations, and logistics.
This instructor-led, live training (online or onsite) is aimed at intermediate-level to advanced-level ERP users and internal support teams who need to understand the functional capabilities of Microsoft Dynamics 365 F&O in the Finance and Supply Chain modules.
By the end of this training, participants will be able to:
Navigate and configure core Finance and SCM functionalities.
Manage vendor, customer, and tax information within the system.
Create and track purchase orders, invoices, and payments.
Operate inventory and logistics workflows through the platform.
Understand key process flows in procurement and accounting.
Support business users through functional configuration and error handling.
Format of the Course
Interactive lecture and discussion.
Lots of exercises and practice.
Hands-on implementation in a live-lab environment.
Course Customization Options
To request a customized training for this course, please contact us to arrange.
Microsoft Dynamics 365 Customer Service offers a robust solution for handling customer support, service operations, and omnichannel engagement.
This instructor-led, live training (available online or onsite) is designed for intermediate-level users looking to implement and configure customer service solutions using Dynamics 365 Customer Service.
Upon completion of this training, participants will be able to:
Configure and manage case automation, queues, and routing logic.
Implement omnichannel tools such as chat, SMS, and agent workspace.
Create personalized customer experiences using surveys and analytics.
Integrate AI assistants and IoT devices for proactive support scenarios.
Course Format
Interactive lecture and discussion.
Plenty of exercises and practice.
Hands-on implementation in a live-lab environment.
Course Customization Options
To request a customized training for this course, please contact us to arrange.
Salesforce stands as a premier CRM platform designed to monitor, enhance, and expand sales performance.
This instructor-led training, available either online or on-site, is tailored for intermediate-level sales professionals aiming to boost their selling effectiveness through contemporary, high-impact sales methods powered by Salesforce.
After finishing this course, participants will be equipped to:
Implement modern cold-calling strategies to drive greater engagement.
Utilize tested scripts to enhance conversion rates.
Establish rapport swiftly by employing psychological and human-connection techniques.
Harness Salesforce to log activities and expedite outcomes.
Course Format
Live demonstrations accompanied by guided discussions.
Practical exercises based on real-world sales scenarios.
Interactive activities conducted within a live Salesforce environment.
Customization Opportunities
Examples, scenarios, and exercises can be tailored to specific needs upon request.
Microsoft Dynamics 365 Business Central (BC) is a contemporary ERP solution designed to support end-to-end business operations, including comprehensive warehouse and inventory management. By leveraging enhanced integration capabilities and add-ons such as Warehouse Insight, BC facilitates efficient warehouse operations, license plating, and operational automation throughout the enterprise.
This instructor-led live training, available either online or onsite, is tailored for intermediate-level warehouse operations teams, ERP consultants, and systems professionals seeking to implement or optimize warehouse management in Dynamics 365 Business Central. The course focuses on best practices, mobile device utilization, and high-quality integration workflows.
Upon completion of this training, participants will be able to:
Configure and manage warehouse operations within Dynamics 365 Business Central.
Leverage Warehouse Insight for real-time mobile execution of warehouse tasks.
Implement license plating and traceability mechanisms to strengthen inventory control.
Integrate equipment calibration, test requests, and quality control processes into ERP workflows.
Format of the Course
Interactive lecture and discussion sessions.
Extensive exercises and practical practice.
Hands-on implementation within a live-lab environment.
Course Customization Options
To arrange customized training for this course, please contact us.
Salesforce stands as a premier cloud-based CRM platform, empowering organizations to effectively manage customer relationships, automate key processes, and enhance team collaboration. This practical, hands-on course delves into core configuration, object and application design, automation via Workflows, Process Builder, and Flow, as well as productivity enhancements, enabling teams to work more efficiently.
Delivered as an instructor-led live training (available online or onsite), this program is tailored for beginner to intermediate-level administrators, business users, and team leads who aim to configure Salesforce, automate routine processes, and boost user productivity.
Upon completion of this training, participants will be able to:
Configure objects, fields, page layouts, and record types to accurately model business data.
Design and build Lightning applications and pages using Lightning App Builder.
Create automation using Flow and other process automation tools to streamline tasks.
Leverage productivity and collaboration features such as Lightning Experience, Chatter, and various integrations.
Develop basic reports and dashboards to highlight key metrics.
Format of the Course
Interactive lectures and demonstrations.
Guided hands-on exercises in a sandbox environment.
Real-world scenarios and a short capstone lab.
Course Customization Options
To request a customized version focused on Sales Cloud, Service Cloud, or custom objects, please contact us to arrange.
This instructor-led, live training in Leiden (online or on-site) is designed for treasury and finance professionals at beginner to intermediate levels who wish to reinforce their knowledge, enhance report generation capabilities, and maximise the utilisation of Dynamics 365 for financial operations.
Upon completion of this training, participants will be able to:
Navigate and customise the Dynamics 365 Finance and Operations interface.
Generate and analyse financial reports efficiently.
Manage treasury functions, including cash flow management and bank reconciliations.
Enhance financial workflows to improve operational efficiency.
Salesforce serves as a robust cloud platform that facilitates the entire insurance lifecycle, covering stages from initial quoting and sales through to claims handling and policy administration.
This instructor-led, live training, available either online or on-site, is designed for intermediate-level professionals within the insurance and leasing sectors who aim to configure, extend, and optimize Salesforce to manage product offerings, automate claims processes, and oversee complete policy lifecycles.
Upon completion of this training, participants will be capable of:
Configuring Salesforce to quote and price insurance products effectively.
Overseeing post-sales activities, such as claims processing, event registration, and payment automation.
Modeling insurance products and managing policies throughout their entire lifecycle.
Adapting Salesforce to align with the regulatory and operational requirements of the insurance and leasing industries.
Course Format
Interactive lectures and discussions.
Practical application of Salesforce Insurance tools and configurations.
Guided exercises centered on product creation, claims workflows, and policy automation.
Course Customization Options
To request customized training tailored to your specific insurance or leasing products, please contact us to arrange it.
This instructor-led, live training in Leiden (online or onsite) is designed for beginner to intermediate participants aiming to enhance their customer service operations using Dynamics 365 Customer Service.
Upon completing this training, participants will be able to:
Grasp the core features and functionalities of Dynamics 365 Customer Service.
Set up and configure the D365 Customer Service environment.
Manage customer interactions and cases with efficiency.
Leverage analytics to enhance service delivery.
Integrate Dynamics 365 Customer Service with other Microsoft applications.
This instructor-led, live training in Leiden (online or onsite) targets beginner to intermediate sales professionals eager to utilize Salesforce for managing leads, opportunities, accounts, and customer interactions, ultimately boosting deal closure rates and enhancing overall sales performance.
Upon completion of this training, participants will be equipped to:
Navigate the Salesforce Sales Cloud interface with confidence.
Effectively manage leads, contacts, accounts, and opportunities.
Utilize Salesforce tools to streamline workflows and monitor performance.
Extract actionable insights from the sales pipeline using reports and dashboards.
Odoo is a robust open-source ERP framework built on Python and JavaScript, featuring a modular architecture designed for developing business applications.
This instructor-led, live training (available online or onsite) is designed for intermediate to advanced developers aiming to master both the backend and frontend frameworks of Odoo. Key areas include customizing the Python ORM, developing with OWL (Odoo Web Library), and optimizing modules for Barcode and POS systems.
Upon completion of this training, participants will be capable of:
Developing advanced Odoo modules using Python, XML, and JavaScript.
Customizing and extending Odoo’s backend models, views, and controllers.
Building and enhancing frontend components with OWL specifically for POS and Barcode modules.
Securely integrating APIs and third-party systems with Odoo.
Debugging, testing, and deploying Odoo modules in accordance with best practices.
Course Format
Interactive lectures and discussions.
Live coding demonstrations and guided exercises.
Practical module development within a real-world Odoo environment.
Customization Options
To arrange a customized training course, please contact us.
This instructor-led, live training in Leiden (online or on-site) is designed for intermediate to advanced participants aiming to optimize customer care operations using AI and automation, while arming their teams with the latest tools and strategies.
By the end of this training, participants will be able to:
Understand the latest trends in customer care and customer success.
Leverage AI and automation to improve customer satisfaction and reduce workloads.
Optimize sales workflows and customer engagement using advanced automation.
Train teams remotely on modern tools and strategies for customer success and sales.
Create scalable solutions to improve customer experiences and drive revenue growth.
This instructor-led, live training in Leiden (online or onsite) is intended for beginner to intermediate-level participants who wish to gain a comprehensive understanding of Dynamics 365 Sales and effectively use the platform to enhance their sales operations.
By the end of this training, participants will be able to:
Understand the core features and functionalities of Dynamics 365 Sales.
Set up and configure the D365 Sales environment.
Manage customer relationships and sales processes using D365 Sales.
Utilize data and analytics to drive sales decisions.
Integrate Dynamics 365 Sales with other Microsoft applications.
This instructor-led live training in Leiden (online or onsite) targets intermediate-level marketing analysts and professionals who wish to refresh and enhance their Pardot skills, focusing on advanced reporting, dashboards, and engagement strategies.
By the conclusion of this training, participants will be able to:
Optimize Pardot for advanced email marketing and engagement tactics.
Master the creation and analysis of reports and dashboards.
Enhance prospect assignment strategies and engagement programs.
Lever Pardot’s dynamic content and custom redirects to improve campaign performance.
This instructor-led, live training in Leiden (online or onsite) is designed for participants at the beginner to intermediate level who aim to leverage the MS Dynamics 365 Sales Insights module to develop smarter sales strategies and boost customer engagement.
Upon completing this training, participants will be able to:
Grasp the key features and advantages of the Sales Insights module.
Utilize AI-driven analytics to improve sales outcomes.
Customize and configure the module to meet specific business requirements.
Apply insights for lead scoring, assessing relationship health, and managing pipelines.
Integrate Sales Insights with other Dynamics 365 modules and third-party applications.
This instructor-led, live training in Leiden (online or onsite) is designed for beginner-level managers who wish to use Monday.com to manage and automate databases and workflows for multiple departments.
Upon completing this training, participants will be able to:
Automate databases and workflows for various departments (such as sales, marketing, HR, etc.).
Integrate WhatsApp via an external API to facilitate communication with customers or internal teams.
Manage statuses and workflows for any business area, optimizing operations through automation.
Maximize efficiency by fully utilizing Monday’s WorkManagement, CRM, and WorkForms modules.
This instructor-led, live training in Leiden (online or onsite) targets intermediate-level professionals seeking to implement and manage the Odoo Inventory module efficiently across a central warehouse and various secondary sites, with a strong focus on traceability and scalability.
By the end of this training, participants will be able to:
Configure and manage a multi-location warehouse structure in Odoo.
Track internal product movements and optimize transfers between warehouses.
Record and trace purchase orders through reception and distribution.
Enable and manage serial number and lot-based traceability.
Design a scalable and well-organized inventory system aligned with best practices.
This instructor-led live training in Leiden (available online or onsite) targets beginner-level sales professionals and administrators who want to effectively use and manage Salesforce Sales Cloud and its administrative features.
By the conclusion of this training, participants will be able to:
Navigate and utilize Salesforce Sales Cloud effectively.
Manage leads, accounts, contacts, opportunities, and cases.
Generate reports and dashboards for sales insights.
Implement automation and workflow rules in Salesforce.
Customize security settings and manage user access.
Integrate Salesforce with Power BI, Tableau, and other tools for real-time data analysis.
This instructor-led, live training in Leiden (online or onsite) is aimed at intermediate-level participants who wish to understand the configuration, management, and customization of Odoo modules to support business operations.
By the end of this training, participants will be able to:
Configure and customize the Project and Planning modules to streamline task and resource management.
Set up and manage Sales and Accounting modules, including Analytics Accounting Plan, to enhance financial tracking and reporting.
Administer the Employee and Contact modules for improved HR and CRM processes.
Leverage the Settings module to implement system-wide customizations and integrations.
Optimize Odoo's functionality to align with organizational needs.
This instructor-led, live training in Leiden (online or onsite) is tailored for beginner-level project managers who wish to leverage OpenText Exstream v16 to effectively design, implement, and manage personalised customer communications.
By the end of this training, participants will be able to:
Understand the architecture and components of OpenText Exstream v16.
Learn to administer, operate, and deploy Exstream applications effectively.
Design and create personalised customer communications with Exstream Design Manager.
Navigate the OpenText Support Portal for resources, software, and ticket management.
This instructor-led live training (available online or onsite) targets intermediate-level developers seeking to learn how to design, develop, and deploy responsive, dynamic email templates tailored for various Salesforce marketing campaigns.
Upon completion of this course, participants will be able to:
Utilize HTML5 and CSS3 to create responsive, accessible, and interactive email templates optimized for performance across various devices and email clients within the Salesforce ecosystem.
Harness Salesforce data to deliver personalized email experiences.
Test, deploy, and analyze email campaigns within Salesforce, employing analytics to guide decisions and refine future campaigns for improved performance and engagement.
Zoho Desk is a cloud-based helpdesk platform designed to streamline customer service operations through automation, omnichannel support, ticket tracking, and performance analytics.
This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level users who wish to effectively configure, manage, and optimize Zoho Desk to support customer service workflows.
By the end of this training, participants will be able to:
Configure and customize the Zoho Desk environment for their team.
Manage tickets, SLAs, and workflows across multiple support channels.
Create insightful reports and dashboards to track service performance.
Implement best practices for automation, change control, and collaboration.
Format of the Course
Interactive lecture and discussion.
Lots of exercises and practice.
Hands-on implementation in a live-lab environment.
Course Customization Options
To request a customized training for this course, please contact us to arrange.
This instructor-led, live training in Leiden (online or onsite) is designed for business analysts who wish to utilize HubSpot services to manage the product life cycle.
By the end of this training, participants will be able to:
Understand the stages of a product life cycle.
Use HubSpot to optimize and manage a product life cycle.
Know when to use the product life cycle in businesses.
This instructor-led live training in Leiden (online or onsite) is intended for intermediate-level accountants looking to optimize their accounting processes using the features of the Odoo Accounting module.
Upon completing this training, participants will be able to:
Master accounts payable and receivable management features, including automation, customization, and optimization within Odoo.
Leverage Odoo's advanced reporting capabilities to generate custom financial reports, dashboards, and analyses that facilitate strategic decision-making.
Configure and manage multiple tax rates, jurisdictions, and budgetary controls effectively within the Odoo environment.
Establish best practices for handling sensitive financial data, configuring user permissions, and ensuring compliance with audit requirements.
This instructor-led, live training in Leiden (online or in-person) is designed for consultants aiming to acquire intermediate-level skills in managing PeopleSoft applications.
By the conclusion of this training, participants will be able to:
Understand PeopleSoft concepts and architecture.
Configure and manage server domains.
Trace, troubleshoot, and tune PeopleSoft system performance.
This instructor-led live training in the Netherlands (online or onsite) is targeted at intermediate-level marketing professionals seeking to acquire the skills and knowledge necessary to effectively utilize Salesforce Marketing Cloud for comprehensive digital marketing and customer engagement.
By the end of this training, participants will be able to:
Understand the features, functionalities, and architecture of Salesforce Marketing Cloud.
Learn how to create, manage, and optimize email, social, mobile, and advertising campaigns using Marketing Cloud.
Manage data within Marketing Cloud, create segmented audiences, and utilize data for targeted marketing efforts.
Zoho CRM is a widely adopted cloud-based platform used to manage customer relationships, automate sales processes, and analyze business performance.
This instructor-led, live training (online or onsite) is aimed at intermediate-level users and administrators who wish to improve their proficiency in managing data, reporting, customization, and system control within Zoho CRM.
By the end of this training, participants will be able to:
Create and customize reports and dashboards for actionable analysis.
Implement change control best practices, including audit trails and configuration management.
Configure modules, workflows, and user roles to align with business processes.
Monitor system usage, automate tasks, and enhance CRM usability and governance.
Format of the Course
Interactive lecture and discussion.
Lots of exercises and practice.
Hands-on implementation in a live-lab environment.
Course Customization Options
To request a customized training for this course, please contact us to arrange.
This instructor-led, live training in Leiden (online or on-site) is designed for business analysts who aim to optimize their marketing and sales processes using Microsoft Dynamics 365.
By the conclusion of this training, participants will be able to:
Utilize the diverse modules in Microsoft Dynamics 365 to manage process flows.
Integrate the Power Platform into Microsoft Dynamics 365.
Structure various common data models, such as records, segment charts, and others.
Automate processes via Microsoft Flow integration.
This instructor-led live training in Leiden (online or in-person) is designed for marketers who want to create and optimize their sales and marketing processes using HubSpot CRM.
By the end of this training, participants will be able to:
Schedule meetings using HubSpot meeting tools.
Optimize business operations with HubSpot CRM.
Create comprehensive dashboards and reports for data analysis.
This instructor-led live training in Leiden (online or onsite) is designed for intermediate-level customer experience analysts and marketing operations professionals who wish to use Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant customer journeys.
By the end of this training, participants will be able to connect and unify data sources, create segments and measures, build and publish journeys, and monitor and troubleshoot results.
In this instructor-led, live training in Leiden (online or onsite), participants will learn how to utilize Odoo and begin developing custom solutions for their organizations.
Upon completion of this training, participants will be able to:
Install and configure Odoo.
Gain a solid understanding of Odoo's fundamentals.
This instructor-led live training in Leiden (online or onsite) is designed for web developers who intend to create real-time applications using Salesforce Development.
By the end of this training, participants will be able to:
Build real-time applications using the Apex programming language.
Create test classes with Apex to increase code coverage in Salesforce.
Create and use REST and SOAP web services using Apex.
This instructor-led, live training in Leiden (online or onsite) is designed for marketing staff, sales teams, and customer service representatives who wish to set up, manage, and monitor Salesforce and its capabilities to better serve their customers.
By the end of this training, participants will be able to:
Set up their Salesforce account to manage profiles, track activities, customize views and layout, and personalize settings.
Utilize Salesforce features and tools to attract, acquire, and service existing and potential customers.
Create reports and dashboards to generate valuable analytics and insights for the business.
This instructor-led, live training in Leiden (online or onsite) is intended for administrators who wish to utilize Salesforce Lightning to create web applications.
By the end of this training, participants will be able to:
Build responsive applications with Salesforce Lightning.
Veeva Vault is a cloud-based content management platform and suite of applications aimed at life sciences companies.
This instructor-led, live training in Leiden (online or onsite) is aimed at end-users who wish to use Veeva Vault to better manage life science documents and data.
By the end of this training, participants will be able to manage documents, track product information, and collaborate with other team members.
Zoho Creator is a SaaS platform designed for developing enterprise-grade applications that operate seamlessly across any device.
This instructor-led live training, available both onsite and remotely, enables participants to rapidly construct custom applications using Zoho Creator.
Upon completion of this training, participants will be capable of:
Efficiently setting up, configuring, and managing their Zoho Creator account
Designing forms and dashboards
Establishing workflows and business rules
Automating repetitive tasks and developing informative pages
Target Audience
Developers
Business managers
Training Format
Interactive lectures and discussions
Extensive exercises and practical practice
Hands-on implementation within a live-lab environment
Customization Options for the Course
To request a customized training version of this course, please contact us to arrange it.
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Testimonials (7)
practical part
irina filip - True Lens Services Ltd
Course - Salesforce for End Users
Applicable topics and he spoke clearly and concisely.
Brandon - Aptus Court Reporting LLC
Course - Zoho CRM: Administration, Customization, and Operations
The way of interaction with students
izabela - BCA Polska Sp. z.o.o.
Course - Salesforce for Sales and Administration
The training course was well-prepared and effectively delivered. Mercede was extremely knowledgeable about the subject and consistently ensured we understood each module covered
Denise - Derrycourt Cleaning Specialists
Course - Salesforce Lightning
Opportunities to work at our pace, answered lots of questions, pleasant trainer
- Chester Beatty
Course - HubSpot CRM
the fact that it has folded our needs
mihaela
Course - Odoo for Managers
Exercises, and the fact that the trainer was able to answer all my questions.
Mothibi - National Youth Development Agency
Course - Odoo for Developers
Provisional Upcoming Courses (Contact Us For More Information)
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