Course Outline
P2P Exchange Operations and the Fraud Risk Landscape
- The escrow-based order lifecycle and asset release mechanisms.
- Risk exposure points: off-platform fiat versus on-platform crypto.
- Consequences of fraud loss, chargebacks, and bank claims.
Exercise 1: Mapping the Exposure – Teams trace one buy order and one sell order from placement to release, identifying every point where off-platform payment disrupts the link between identity and funds.
Regulatory Framework and Supervisory Expectations
- FATF Recommendations, VASP obligations, and the travel rule.
- Supervisory authorities for crypto assets and exchange licensing.
- Jurisdictional risks, grey-list monitoring, and sanctions exposure.
Fraud Typologies in P2P Trading
- Payment channel deviations and mismatched payer accounts.
- Triangulation, third-party payers, and reused payment proofs.
- Partial payments, altered amounts, and visually similar figures.
Case Study: Five Recurring Patterns – Participants classify real anonymized dispute records against five key typologies and identify the failed control in each instance.
False Confirmations, Forged Receipts, and Account Takeover
- Orders marked as paid without actual transfer.
- Edited screenshots and falsified bank receipts.
- Cross-phishing in order chats and credential theft.
- Hijacked accounts used to defraud other users.
Workshop: Phishing in the Order Chat – Teams compare a genuine support message with a fraudulent one, then draft the takedown and revalidation path for the reported account.
KYC for Individuals: Level 1 and Level 2
- Level 1 data capture and identity document review.
- Level 2 revalidation, video-selfie liveness checks, and list screening.
- Matching verified identities to payment instruments.
Lab: Onboarding Under Pressure – Participants conduct Level 1 and Level 2 reviews on sample files, recording discrepancies that trigger revalidation.
KYC for Legal Entities and Beneficial Ownership
- Corporate documents, representation powers, and signatories.
- Beneficial ownership chains and control indicators.
- Risk factors for legal persons and periodic review requirements.
Identity Fraud and Document Forensics
- Forged, borrowed, and synthetic identities.
- Liveness bypass, deepfake attempts, and injection attacks.
- Revalidation triggers following disputes or compromise claims.
Lab: Document Forensics – Participants examine tampered documents and screen captures for inconsistencies in font, layout, metadata, and account numbers.
AML Screening, Sanctions, and PEP
- List matching, tolerance levels, and managing false positives.
- PEP identification, adverse media, and source of wealth verification.
- Enhanced due diligence and escalation thresholds.
Customer Risk Assessment and the Risk-Based Approach
- Factors including customer, product, channel, geography, and behavior.
- Risk rating, review triggers, and treatment decisions.
- Scaling due diligence efforts to match actual risk levels.
Transaction Monitoring and Blockchain Analytics
- Withdrawal approval criteria: account age, KYC status, and history.
- Wallet attribution, high-risk counterparties, and fund tracing.
- Chargeback-prone gateways and payment method risks.
Case Study: The Large Withdrawal – Participants review a withdrawal request with a mixed funding history, decide whether to approve or escalate, and justify the decision against monitoring criteria.
Evidence Standards for Payment Proof
- Acceptable evidence: statements and uninterrupted recordings.
- Authenticity checks on documents, captures, and metadata.
- Recording what was verified and what was not.
Lab: Evidence or Artifact – Teams categorize a set of submissions into acceptable evidence, insufficient evidence, or probable fabrication, and specify what should be requested instead.
Disputed Evidence and Interbank Delays
- Resolving cases where both parties submit valid evidence.
- Waiting periods for interbank processing and preventive holds.
- Documented decision criteria for time-expired orders.
Workshop: Both Sides Are Right – Teams resolve a dispute where buyer and seller each hold apparently genuine proof, and defend the outcome.
Action and Sanctions Playbook
- Freezing collateral, restricting accounts, and suspensions.
- Deadlines for partial payments and returns to originating accounts.
- Refunds to incorrect banks: fees and resolution timeframes.
- Restricted balances and retention of new deposits.
Exercise: Write the Sanction – Participants draft the action, notice, and timeframe for three escalating cases, testing them against playbook criteria.
Case Management, Documentation, and Escalation
- Case files, internal notes, and evidence retention.
- Escalation matrix and department head review.
- Suspicious activity reporting and record-keeping.
Capstone: End-to-End Fraud Case
- Order review, evidence assessment, and identity revalidation.
- Escalation, sanctions decision, and counterparty resolution.
- Justification memo and peer review.
Capstone: Full Case Run – Each team manages a complete simulated case from the first suspicious message to the final decision, presenting a written justification for peer review.
Diagnostic and Advisory Session (Additional Component)
- Review of current practices and protocol gaps.
- Guidance on evidence standards and disputed cases.
- Guidance on actions and sanctions criteria.
Requirements
- Familiarity with fundamental fraud prevention concepts.
- Basic understanding of KYC and customer onboarding procedures.
- No technical or programming background is required.
Audience
- Customer support and service agents managing P2P orders, disputes, and withdrawals.
- Administrative staff involved in documentation, reconciliation, and record-keeping.
- Technical staff supporting monitoring, onboarding, and case management systems.
- Supervisors and team leads responsible for escalation decisions.
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 4800 € + VAT*
Contact us for an exact quote and to hear our latest promotions
Testimonials (2)
Fun to talk
Jihan Fadila - BAF
Course - Root Cause Analysis (RCA) for Internal Audit
casual conversation supported by specific examples