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 Duration 21 hours

Course Outline

P2P Exchange Operations and the Fraud Risk Landscape

  • The escrow-based order lifecycle and asset release mechanisms.
  • Risk exposure points: off-platform fiat versus on-platform crypto.
  • Consequences of fraud loss, chargebacks, and bank claims.

Exercise 1: Mapping the Exposure – Teams trace one buy order and one sell order from placement to release, identifying every point where off-platform payment disrupts the link between identity and funds.

Regulatory Framework and Supervisory Expectations

  • FATF Recommendations, VASP obligations, and the travel rule.
  • Supervisory authorities for crypto assets and exchange licensing.
  • Jurisdictional risks, grey-list monitoring, and sanctions exposure.

Fraud Typologies in P2P Trading

  • Payment channel deviations and mismatched payer accounts.
  • Triangulation, third-party payers, and reused payment proofs.
  • Partial payments, altered amounts, and visually similar figures.

Case Study: Five Recurring Patterns – Participants classify real anonymized dispute records against five key typologies and identify the failed control in each instance.

False Confirmations, Forged Receipts, and Account Takeover

  • Orders marked as paid without actual transfer.
  • Edited screenshots and falsified bank receipts.
  • Cross-phishing in order chats and credential theft.
  • Hijacked accounts used to defraud other users.

Workshop: Phishing in the Order Chat – Teams compare a genuine support message with a fraudulent one, then draft the takedown and revalidation path for the reported account.

KYC for Individuals: Level 1 and Level 2

  • Level 1 data capture and identity document review.
  • Level 2 revalidation, video-selfie liveness checks, and list screening.
  • Matching verified identities to payment instruments.

Lab: Onboarding Under Pressure – Participants conduct Level 1 and Level 2 reviews on sample files, recording discrepancies that trigger revalidation.

KYC for Legal Entities and Beneficial Ownership

  • Corporate documents, representation powers, and signatories.
  • Beneficial ownership chains and control indicators.
  • Risk factors for legal persons and periodic review requirements.

Identity Fraud and Document Forensics

  • Forged, borrowed, and synthetic identities.
  • Liveness bypass, deepfake attempts, and injection attacks.
  • Revalidation triggers following disputes or compromise claims.

Lab: Document Forensics – Participants examine tampered documents and screen captures for inconsistencies in font, layout, metadata, and account numbers.

AML Screening, Sanctions, and PEP

  • List matching, tolerance levels, and managing false positives.
  • PEP identification, adverse media, and source of wealth verification.
  • Enhanced due diligence and escalation thresholds.

Customer Risk Assessment and the Risk-Based Approach

  • Factors including customer, product, channel, geography, and behavior.
  • Risk rating, review triggers, and treatment decisions.
  • Scaling due diligence efforts to match actual risk levels.

Transaction Monitoring and Blockchain Analytics

  • Withdrawal approval criteria: account age, KYC status, and history.
  • Wallet attribution, high-risk counterparties, and fund tracing.
  • Chargeback-prone gateways and payment method risks.

Case Study: The Large Withdrawal – Participants review a withdrawal request with a mixed funding history, decide whether to approve or escalate, and justify the decision against monitoring criteria.

Evidence Standards for Payment Proof

  • Acceptable evidence: statements and uninterrupted recordings.
  • Authenticity checks on documents, captures, and metadata.
  • Recording what was verified and what was not.

Lab: Evidence or Artifact – Teams categorize a set of submissions into acceptable evidence, insufficient evidence, or probable fabrication, and specify what should be requested instead.

Disputed Evidence and Interbank Delays

  • Resolving cases where both parties submit valid evidence.
  • Waiting periods for interbank processing and preventive holds.
  • Documented decision criteria for time-expired orders.

Workshop: Both Sides Are Right – Teams resolve a dispute where buyer and seller each hold apparently genuine proof, and defend the outcome.

Action and Sanctions Playbook

  • Freezing collateral, restricting accounts, and suspensions.
  • Deadlines for partial payments and returns to originating accounts.
  • Refunds to incorrect banks: fees and resolution timeframes.
  • Restricted balances and retention of new deposits.

Exercise: Write the Sanction – Participants draft the action, notice, and timeframe for three escalating cases, testing them against playbook criteria.

Case Management, Documentation, and Escalation

  • Case files, internal notes, and evidence retention.
  • Escalation matrix and department head review.
  • Suspicious activity reporting and record-keeping.

Capstone: End-to-End Fraud Case

  • Order review, evidence assessment, and identity revalidation.
  • Escalation, sanctions decision, and counterparty resolution.
  • Justification memo and peer review.

Capstone: Full Case Run – Each team manages a complete simulated case from the first suspicious message to the final decision, presenting a written justification for peer review.

Diagnostic and Advisory Session (Additional Component)

  • Review of current practices and protocol gaps.
  • Guidance on evidence standards and disputed cases.
  • Guidance on actions and sanctions criteria.

Requirements

  • Familiarity with fundamental fraud prevention concepts.
  • Basic understanding of KYC and customer onboarding procedures.
  • No technical or programming background is required.

Audience

  • Customer support and service agents managing P2P orders, disputes, and withdrawals.
  • Administrative staff involved in documentation, reconciliation, and record-keeping.
  • Technical staff supporting monitoring, onboarding, and case management systems.
  • Supervisors and team leads responsible for escalation decisions.

Custom Corporate Training

Training solutions designed exclusively for businesses.

  • Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
  • Flexible Schedule: Dates and times adapted to your team's agenda.
  • Format: Online (live), In-company (at your offices), or Hybrid.
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