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Course Outline
Introduction to Quark and Automated Customer Service
- Overview of Quark as an AI-driven automation tool.
- Key capabilities for customer service enhancement.
- Examples of Quark implementations in customer support.
Setting Up Quark for Customer Service Automation
- Creating and configuring a Quark account.
- Understanding Quark’s integration capabilities.
- Connecting Quark to existing customer support systems.
Building Automated Workflows for Customer Support
- Designing workflows for common customer service tasks.
- Implementing ticketing and query management automation.
- Building automated chat and response systems.
Managing Customer Interactions with Quark
- Automating responses to frequent inquiries.
- Setting up sentiment analysis and escalation rules.
- Monitoring customer interactions in real time.
Optimizing and Monitoring Automated Customer Service
- Analyzing customer support performance metrics.
- Adjusting automation strategies for improved efficiency.
- Maintaining and updating Quark workflows.
Case Studies and Practical Exercises
- Implementing an automated FAQ system.
- Designing an intelligent escalation workflow.
- Analyzing the impact of automation on customer satisfaction.
Summary and Next Steps
Requirements
- Foundational knowledge of customer service processes.
- Familiarity with automation tools and platforms.
Target Audience
- Customer service managers.
- Automation specialists.
7 Hours
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 1600 € + VAT*
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