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Duration 35 hours
Course Outline
Week 1: Core Foundations
- Day 1: Introduction to Banking Applications
- Overview of core banking modules
- SLAs and compliance standards (PCI DSS, uptime)
- ITSM workflows (incident/problem/change)
- Day 2: Java Production Essentials
- JVM internals, memory management, and garbage collection basics
- Analysis of Java exceptions
- Tuning the JVM for banking workloads
- Day 3: Unix Fundamentals
- File structure and navigation
- Key commands: ps, top, df, tail, grep, awk, sed
- Basics of shell scripting for automation
- Day 4: Logs and Monitoring
- Interpreting logs (transaction and audit)
- Tools: Splunk, ELK, and native log parsing
- Practical exercise: Troubleshooting a failed fund transfer
- Day 5: Ticketing and Escalation Processes
- Tools: ServiceNow and JIRA workflows
- Escalation matrix (L1 to L2 to Development)
- Root Cause Analysis (RCA) and documentation best practices
Week 2: Advanced Troubleshooting and Real-Time Simulation
- Day 6: App Server and API Debugging
- WebLogic and Tomcat fundamentals
- Understanding API failure codes (401, 500, 504)
- Addressing JDBC pool issues and timeouts
- Day 7: Database Troubleshooting
- Diagnosing slow queries, locks, and deadlocks
- SQL profiling tools: EXPLAIN, SHOW PROCESSLIST
- Practical exercise: Resolving a database deadlock
- Day 8: CI/CD, Release, and Rollback
- Overview of Jenkins
- Scenarios involving release failures
- Rollback procedures and post-deployment validation
- Day 9: War Room Simulation
- Role assignments: incident lead, communications, and technical fix
- Live troubleshooting scenario (login failure)
- Root Cause Analysis, war room notes, and stakeholder updates
- Day 10: Capstone and Review
- Summary of tools, logs, escalation, Unix, and database concepts
- Final challenge and quiz
- Certification and feedback session
Optional Add-Ons
- Basics of Kafka/MQ troubleshooting
- APM Tools: AppDynamics/Dynatrace
- Basic Kubernetes concepts (pod restarts, logs)
- SRE metrics: SLIs, SLOs, and MTTR
Summary and Next Steps
Requirements
- A solid grasp of core Java programming principles
- Experience operating within Unix-based environments
- Familiarity with enterprise application support processes
Target Audience
- Support Engineers
- Java Developers transitioning into support positions
- Production Support Analysts within banking sectors
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 8000 € + VAT*
Contact us for an exact quote and to hear our latest promotions
Testimonials (2)
Setting up Podman for effortlessly working with local containers, as well as using Kafka topics.
- Norfolk Southern
Course - Quarkus for Developers
- The course progression (from JVM internals to more high-level topics) - Some insights from practical exercises - Visual style (not some presentation, but a nicely styled page)
