Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Introduction to AI in Customer Service
- The role of AI in modern customer service
- Overview of Google Gemini AI capabilities
Setting Up Google Gemini for Customer Interactions
- Technical setup for Gemini AI
- Integrating Gemini AI with customer service platforms
Automating Customer Support with Gemini AI
- Designing AI-driven response systems
- Training Gemini AI on company-specific data
Enhancing Customer Engagement
- Personalizing customer interactions with AI
- Using Gemini AI for customer sentiment analysis
Analyzing Customer Feedback with Gemini AI
- Gathering insights from customer interactions
- Improving products and services based on AI analysis
- Identifing trends and patterns in customer behavior
Case Studies and Best Practices
- Success stories of AI in customer service
- Ethical considerations and maintaining human touch
Project - Implementing Gemini AI Chatbot
- Building a chatbot using Gemini AI
- Testing and deploying the chatbot
Conclusion and Future Trends
- Recap of key learnings
- The future of AI in customer service
Requirements
- An understanding of customer service principles
- Experience with customer relationship management (CRM) systems
- Data analysis experience
Audience
- Customer service managers
- Customer experience specialists
- Operational managers
14 Hours
Delivery Options
Private Group Training
Our identity is rooted in delivering exactly what our clients need.
- Pre-course call with your trainer
- Customisation of the learning experience to achieve your goals -
- Bespoke outlines
- Practical hands-on exercises containing data / scenarios recognisable to the learners
- Training scheduled on a date of your choice
- Delivered online, onsite/classroom or hybrid by experts sharing real world experience
Private Group Prices RRP from €4560 online delivery, based on a group of 2 delegates, €1440 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.
Contact us for an exact quote and to hear our latest promotions
Public Training
Please see our public courses
