BPMN 2.0 for Business Analysts Training Course

Business analysis is the process of researching, understanding, and defining business needs to develop solutions that meet those needs. It is a key element in organizational change management and designing new business solutions. Business analysis aims to ensure that technological, process-related, or organizational solutions fulfill business goals and needs. It plays a crucial role in ensuring project effectiveness and organizational change by ensuring that implemented solutions are accurate, feasible, and fully aligned with business requirements.

Designed for seasoned Business Analysts, Product Owners, and User Researchers, this workshop focuses on mastering advanced techniques that generate tangible business value. Through practical exercises and real-world tools, participants will develop the ability to analyze intricate data, streamline processes, effectively engage stakeholders, and translate strategic goals into actionable outcomes using OKRs. Upon completion, attendees will possess a robust toolkit to enhance their impact and deliver measurable results.

This course emphasizes the role of the business analyst in ensuring success within Agile projects. Participants will learn how to collaborate effectively with the Development Team, Product Owner, Scrum Master, and Customer to facilitate the development process. Through a simulated project, attendees will practice handling common scenarios.

This instructor-led, live training in the Netherlands (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to use generative AI tools to support the daily work of a business analyst, including analysis, documentation, information structuring, and stakeholder communication.

By the end of this training, participants will be able to:

• Understand the real capabilities and limitations of GenAI models (e.g., hallucinations, context windows).
• Be able to use AI as an advanced tool supporting thought and analytical processes.
• Learn how to create precise requirement structures and technical documents using AI.
• Accelerate conceptual work, from hypothesis generation to documentation drafting.
• Consciously evaluate the quality and substantive correctness of AI-generated outputs.
• Gain knowledge on the safe and ethical use of AI tools concerning corporate data

Cost-effectiveness analysis (CEA) is a structured approach to evaluating alternatives by examining the relationship between resources used and outcomes achieved.

This instructor-led live training, available online or onsite, is designed for intermediate-level professionals who want to apply cost-effectiveness methods to support informed, rational, and evidence-based decision-making across various sectors.

By the end of this course, participants will be able to:

• Define cost-effectiveness questions and establish evaluation criteria.
• Identify, classify, and quantify relevant costs and outcomes for diverse scenarios.
• Apply analytical frameworks to compare alternatives using cost-effectiveness ratios.
• Assess uncertainty, validate assumptions, and clearly communicate evaluation results.

Course Format

• Facilitated presentations supported by real-world examples.
• Practical exercises to reinforce analytical techniques.
• Interactive problem-solving in a guided workshop environment.

Customization Options

• Customized versions of this training are available upon request.

This instructor-led, live training in the Netherlands (online or onsite) is aimed at beginner, intermediate, and advanced individuals who wish to integrate Strategic Agility and Quality Assurance, ensuring that quality becomes a catalyst for strategy rather than a hurdle, and that agility is grounded in repeatable, high-quality processes.

In modern business, organizations often face a "Trade-off Paradox": the faster they try to adapt to market changes, the more their quality standards tend to slip. Conversely, rigid quality processes often slow down innovation.

Strategic Agility addresses the problem of organizational "inertia"—the inability to react to environmental volatility. Quality Assurance addresses the risks of "process decay" during rapid scaling or pivoting.

By the end of this training, participants will be able to:

• Understand the concept of strategic agility.
• Connect strategy with operational activities.
• Identify areas requiring quality control.
• Apply basic quality assurance mechanisms.

Summary:

Business analysts bridge the gap between business challenges and IT solutions by designing information systems that operationalise corporate strategy. These technical solutions typically aim to achieve specific organisational goals: introducing a new business process, enhancing the efficiency and productivity of current processes, or reducing operational expenses.

This programme is designed for Business Analysts, particularly those aiming to pursue IIBA certifications (CCBA or CBAP). The curriculum aligns with the framework established in BABOK® Version 3.0.

Objectives:

• Recognise the essential principles, activities, tasks, and techniques detailed in the BABOK® V3.0
• Grasp the core knowledge areas, associated activities, deliverables, and their interrelationships:

Key Definitions:

BABOK® (Business Analysis Body of Knowledge): The standard guide for business analysis practice, serving as a comprehensive framework outlining the required tasks.

CCBA® (Certification of Competency in Business Analysis): A credential provided by the International Institute of Business Analysis (IIBA). Candidates must pass a BABOK®-based exam after their application, which is evaluated based on education and experience, has been approved.

CBAP® (Certified Business Analysis Professional): A professional designation offered by the International Institute of Business Analysis (IIBA). Similar to the CCBA®, it requires passing a BABOK®-based test following application approval based on educational and experiential criteria.

This course demonstrates how to:

• Execute the core responsibilities of a business analyst by utilizing a robust business analysis framework
• Perform a business needs analysis to gather stakeholder requirements
• Apply business analysis techniques to pinpoint critical issues and potential opportunities within your organization
• Develop effective requirements and communication strategies
• Analyze and specify requirements in line with industry best practices
• Oversee solution assessment and validation

Insurance in the Digital Era provides a practical overview of how digital transformation is reshaping products, operations, and customer engagement within the insurance sector.

This instructor-led live training (available online or onsite) is designed for intermediate-level insurance professionals who aim to understand and apply digital technologies, data-driven strategies, and innovation frameworks to modernize their insurance offerings and operational processes.

Upon completion of this training, participants will be able to:

• Explain the role of AI, Big Data, IoT, and automation in modern insurance workflows.
• Identify InsurTech trends and understand their impact on the insurance ecosystem.
• Design customer-centric strategies enabled by digital tools and data insights.
• Apply data-driven approaches to risk management and decision-making.
• Develop an innovation and change management approach suitable for insurers.
• Assess real-world case studies and translate lessons into local initiatives.

Format of the Course

• Interactive lecture and discussion.
• Case study analysis and group workshops.
• Practical exercises and action planning for participants’ organizations.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This foundational course caters to professionals engaged in Requirements Engineering and Agile methodologies. It is designed for roles including project or IT management, domain experts, system analysts, software developers, Scrum Masters, Product Owners, and members of Agile-oriented organizations.

RE@Agile draws inspiration from both IREB’s perspective on Agile values and an Agile interpretation of Requirements Engineering values. The curriculum covers the classification and evaluation of Requirements Engineering work products and techniques within an Agile context, as well as Agile work products and techniques within Requirements Engineering. It also addresses essential process elements in Agile product development and highlights the rationale for adopting Agile approaches in development processes.

A key focus is the synergy between Requirements Engineering and Agile: exploring Agile principles related to Requirements Engineering and the Agile mindset in relation to core Requirements Engineering values.

The Examination

This course serves as the preparation for the RE@Agile Primer examination. Two examination options are available:

• A proctored multiple-choice exam leading to the official RE@Agile Primer certificate, comparable in format to the CPRE Foundation and Advanced Level exams, but with a duration of 40 minutes.
• An online multiple-choice self-assessment with a confirmation of participation.

This Advanced Level Module, RE@Agile, is designed for Requirements Engineers and agile professionals. It concentrates on understanding and implementing practices and techniques from the Requirements Engineering discipline within agile development processes. Additionally, it covers the comprehension and application of concepts, techniques, and essential process elements of agile approaches in Requirements Engineering workflows.

The Examination

This course prepares participants for the Advanced Level certification exams under:

• RE@Agile - Practitioner (certificate awarded upon passing a multiple-choice exam)
• RE@Agile - Specialist (certificate awarded upon successful completion of a written assignment)

This three-day course is conducted as a live, instructor-led session, available either online (remote) or onsite (classroom).

Who is this course for:

The Advanced Requirements Management course is designed for professionals in the fields of requirements engineering, business analysis, business engineering, organizational design, and related disciplines who wish to deepen their knowledge and skills in requirements management.

Examination:

Additional exam fees may apply where applicable.

The “IREB Certified Professional for Requirements Engineering – Advanced Level (Management)” exam comprises the following options:

CPRE Advanced Level (Management) – Practitioner

• The exam to achieve the Requirements Management - Practitioner - certificate
  consists of a multiple-choice exam.

CPRE Advanced Level (Management) – Specialist

• The exam to achieve the Requirements Management - Specialist - certificate consists of
  a written assignment.

Requirements Engineering (RE) serves as a fundamental discipline in software and systems development, concentrating on identifying, documenting, and managing stakeholder needs and constraints to guarantee project success.

This instructor-led, live training session, available online or onsite, is designed for intermediate-level professionals looking to deepen their grasp of practical Requirements Engineering while preparing for the IREB CPRE – Foundation Level certification exam.

Upon completing this training, participants will be capable of:

• Understanding and applying the core concepts and terminology outlined in the IREB CPRE Foundation syllabus.
• Identifying and eliciting requirements using effective and context-appropriate techniques.
• Modeling, documenting, and validating requirements for real-world projects.
• Managing requirements changes, traceability, and prioritization throughout the project lifecycle.
• Leveraging Requirements Engineering tools and best practices to improve communication and project outcomes.
• Being fully prepared to take and pass the IREB CPRE – Foundation Level certification exam.

Format of the Course

• Interactive lecture and discussion.
• Case-based exercises and collaborative workshops.
• Exam preparation sessions and practice questions.

Course Customization Options

• Additional modules or industry-specific case studies can be added on request.

This course is offered in a live, instructor-led format, available either online (remote) or onsite (in a classroom setting).

The Certified Professional for Requirements Engineering (CPRE) certification targets professionals working in Requirements Engineering, Business Analysis, and Testing. The curriculum covers the core principles of the Requirements Engineering domain, along with relevant methodologies and techniques.

The certification framework is established by the IREB, and candidates may sit for the CPRE exam through approved certification bodies.

Who is this course for?

This course is designed for anyone involved in Requirements Engineering, Business Analysis, or software and systems development. The Foundation Level module addresses key areas such as eliciting requirements and documenting them appropriately, verifying and validating requirements, and managing them throughout the entire product lifecycle.

By the end of this training, participants will be able to:

• Understand the terminology associated with Requirements Engineering, Business Analysis, and Requirements Management.
• Grasp the fundamental techniques and methods of Requirements Engineering and their practical application.
• Become familiar with widely accepted notations for specifying requirements.

This instructor-led live training, available the Netherlands (online or onsite), is designed for individuals aiming to understand requirements analysis and execute it efficiently using targeted analytical techniques.

By the end of this session, participants will be able to:

• Identify different types of requirements.
• Understand the overarching concepts and activities within requirements analysis.
• Become familiar with requirements analysis methodologies.
• Utilize various requirements analysis techniques to enhance project outcomes.
• Structure requirements to ensure clear and efficient communication with architects and developers through an iterative gathering process.