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Duration 14 hours
Course Outline
Introduction to AI Agents in Customer Support
- Defining AI-powered customer service agents
- Applications and advantages of AI chatbots in support roles
- Insight into conversational AI and NLP
Developing AI Chatbots for Customer Service
- Selecting an appropriate chatbot platform (such as Rasa, Dialogflow, or GPT-based models)
- Creating conversational pathways and user interaction designs
- Connecting chatbots with existing customer support systems
Applying Natural Language Processing (NLP) in Customer Support
- Exploring intent recognition and entity extraction
- Training AI chatbots using NLP models
- Managing ambiguous or complex user inquiries
Streamlining Customer Service Workflows
- Utilising AI for ticketing and automated response systems
- Integrating AI chatbots with CRM and helpdesk platforms
- Achieving personalisation and contextual awareness
Implementing and Overseeing AI Agents
- Hosting AI chatbots on cloud infrastructure
- Tracking performance metrics and analytics
- Maintaining security and compliance in AI-assisted support
Enhancing AI Chatbot Engagement
- Boosting chatbot accuracy and the quality of responses
- Processing user feedback for ongoing enhancement
- Evaluating customer satisfaction and chatbot performance indicators
Emerging Trends in AI-Driven Customer Support
- Voice AI and multimodal interaction capabilities
- AI-based sentiment analysis and emotional intelligence
- The role of AI agents in omnichannel customer support
Wrap-up and Recommended Next Steps
Requirements
- A clear understanding of customer service processes
- Familiarity with fundamental AI or automation principles
- Prior experience in business process automation is advantageous, though not mandatory
Target Audience
- Customer service managers
- Chatbot developers
- Business automation teams
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 3200 € + VAT*
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